Customer Success Manager
7 ore fa
OverviewGet AI-powered advice on this job and more exclusive features.We are a fast-growing HR tech startup in Italy.Skillvue is a Skill AI Assessment platform (SaaS) to hire top-skilled candidates and measure employee skill, culture, and leadership at scale to upskill and grow the workforce by leveraging AI.In today\'s evolving labour market, skills have become the top priority for HR departments, and their importance will only continue to grow.Our platform enables companies to conduct Skill AI Assessments for both external and internal hiring, as well as targeted evaluations across their entire workforce.ResponsibilitiesLead customer journey (renewals, upselling, cross-selling)Build and maintain long-term customer relationships, ensuring satisfaction and renewal.Understand client goals and use cases to maximize value realization and product engagement.Collect, analyze, and share user feedback and data insights to support continuous product improvement.Collaborate closely with Product, Sales teams to align on client expectations and deliverables.Create and maintain documentation and reports on customer usage, outcomes, and KPIs.What we're looking forMust-have:At least 5 years of experience in Customer Success/Account ManagementPrevious experience in team coordination or leadership within a customer-facing environment.Strong understanding of HR processes, soft skills assessment, and/or digital transformation in organizations.Excellent communication and relationship-building skills.Proactive and structured approach to managing multiple clients and priorities.Strong analytical mindset with attention to detail.Languages: Italian and English (at least C1)Nice to have:Experience with AI-driven HR tools, People Analytics, or Learning & Development platforms.Familiarity with data reporting tools and feedback loops.Proficiency in French, German, Spanish will be considered a plusWhat we offerCompetitive salary based on your experience, €8 daily meal voucher, corporate laptop & phoneA collaborative, purpose-driven culture where your ideas shape the future of work.DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeIndustries: Software DevelopmentReferrals increase your chances of interviewing at Skillvue by 2xGet notified about new Customer Success Manager jobs inMilan, Lombardy, Italy .#J-*****-Ljbffr
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Junior Customer Success Manager
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Lazio, Italia Mia-Platform A tempo pienoThe roleWe are now seeking a highly motivated Junior Customer Success Manager to join us in Milan.You will operate at the intersection of customer success and early-stage sales activities.The role involves supporting customer adoption while proactively engaging potential new customers through outbound initiatives.Responsibilities:- Support customer...
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Customer Success Manager
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Lazio, Italia Pentera A tempo pienoMust be based in Italy Must speak Italian, Spanish and English - native levelPlease send your resume in EnglishAccelerate Your Career in CybersecurityAs a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities.At Pentera, you will be at the forefront of cybersecurity...
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Customer Success Manager
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Customer Success Manager
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Lazio, Italia Vertiv Co A tempo pienoCustomer Success Manager – Hyperscale & Colo EMEA Reports To : Customer Success Director EMEADepartment : ServiceSUMMARYThe Customer Success Manager (CSM) will be responsible for managing strategic accounts within the Hyperscale and Colo sector across EMEA.As the primary point of contact, the CSM will advocate for customers, drive service excellence, and...
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Customer Success Manager
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Customer Success Manager
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Lazio, Italia Relex Solutions A tempo pienoRELEX Solutions creates cutting-edge supply chain and retail planning software.Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumergoods and retail value chain.Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech...
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Customer Success Manager
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Lazio, Italia Dotforce Italia A tempo pienoOverviewRicerchiamo una risorsa da inserire come Customer Success Manager, che si occuperà della gestione dei clienti e dei rapporti con i fornitori, garantendo continuità, qualità del servizio e supporto nelle attività operative e commerciali.ResponsabilitàGestione del portafoglio clienti e supporto continuativo post-venditaGestione dei rinnovi di...
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Customer Success Manager
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Lazio, Italia Cornerstone Ondemand A tempo pienoThe Customer Success Manager (CSM) is responsible for supporting the client's adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solutions.The CSM is introduced to the client during the implementation process and becomes the primary "face" to the client as implementation is closed out and the client goes live with the...
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Junior Customer Success Manager
8 ore fa
Lazio, Italia Mia-Platform A tempo pienoA leading technology firm in Milan seeks a motivated Junior Customer Success Manager to support customer onboarding and engagement in a hybrid work environment.You will be integral in facilitating customer success through product support and outreach activities, while collaborating with various teams.Ideal candidates have a degree in a related field,...
