Executive Assistant Manager

OverviewMangia's Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment.With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia's offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle.Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton.Job DescriptionThe Executive Assistant Manager assists the General Manager.He/she provides the General Manager with information from all departments.The Executive Assistant Manager is responsible for keeping perfect coordination between all departments and controlling their operation with regards to the company's standards, revenues, costs and the highest comfort and satisfaction for guests.ResponsibilitiesIn charge of Rooms Division, Front Office, Housekeeping, Guest Experience, Public Relations and SPA.Furthermore, provides functional assistance to the Food and Beverage operation, coordinating functions and activities with the department heads as appropriate.Assist the General Manager in the day to day operations and in all aspects of the business planningAssist General Manager during Morning Meetings or conducts the morning HOD meetings in his absenceEnsure full compliance to Hotel operating controls, SOPs, policies, procedures and service standardsMonitor the Guest feedback on TripAdvisor, OTAs etc. and hotels Guest and Reviews surveysReceives and resolves or assists the General Manager in resolving guest complaints and service recovery processRegularly update the General Manager on all Operations achievements and key issuesResearches and reviews guest feedback and uses this to inform / manage quality processes and decisionsSupports objectives and strategic goals implementation ensuring proper brand positioningWork together with HODs to meet and exceed LQA standards, Guest Experience in order to drive operational and service excellenceBuilds strong working relationships and communications with hotel staff, HODs and other departments to ensure maximum operational effectiveness and the highest level of comfort and satisfaction for our guestsPerforms daily, weekly and monthly property inspectionsEnsures property, grounds, physical plant and work areas maintained to standardPerforms sudden audits on rooms and other operating areasEnsures effective, timely and accurate communications flow with regards to hotel policies and proceduresManage all operational procedures to grow revenue and to improve service and qualityResponsible for coordination between all departments and controlling their operation with regards to the company's standards, quality, training, revenues and costsDevelop and implement action plans to maximize performance and profitabilityReviewing best practice internally and externally to support the provision of ongoing recommendations to improve guest experienceContribute to the creation and implementation of best practice quality vision, strategy, policies, processes and procedures to aid and improve operational performanceAnalyse the market needs and trends and drive strategies that contribute to tangible business improvementWorks with the General Manager in preparation of the strategic plan and CAPEX projectsAssure efficient operation and cost controlEnsure a visible presence for guests and staffDevelop products and service and ensure they are communicating to the relevant departmentsContribute to short and long organizational planning and drive company initiativesMeet clients and resolve problemsBe a role model and contribute to the implementation of the Company Behaviours, Vision and purposeRepresents the business and the company in a positive and productive manner to media and the communityRequirementsProven experience in luxury hospitality, preferably in 5-star hotelsStrong knowledge of hotel operations and quality standardsFamiliarity with property management systemsSolid leadership skills and ability to manage, motivate and inspire teamExcellent organizational and communication abilitiesFluency in English; additional languages are a plusAttention to detail and commitment to excellenceWhat we offerSeasonal contractMeals provided (1 euro per day)Career growth opportunities within the companyDynamic and collaborative work environmentOngoing training and access to professional development courses#J-*****-Ljbffr