Customer Service Support

Please submit your application as soon as possible as we reserve the right to close this advertisement at any time.Cochlears mission is to help people hear and be heard.As the global leader in implantable hearing solutions Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound.We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies.Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to peoples lives.Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.Customer Service Coordinator / Support ( Fixed-Term Full-Time )Office-Based Bologna ItalyAbout Us CochlearCochlear is the global leader in implantable hearing solutions helping people of all ages hear and connect with life.Our mission is to transform the way people experience sound by delivering innovative technology and world-class service.Join us in Italy Team and make a real difference in the lives of millions.Your ProfileHigh school diploma or equivalent2 years experience in customer service or sales supportExcellent communication skills and strong empathyAbility to organize work, prioritize tasks and work with urgency and flexibilityFluent in English; knowledge of Italian healthcare system is a plusProficient in Microsoft Office and familiar with CRM systemsExperience in medical devices or healthcare sector preferredProblem-solving mindset and team playerYour ResponsibilitiesDeliver a world-class customer experience to patients, clinics and business partnersManage tenders system orders and service requests using Oracle OM, Oracle SR, Salesforce and My Cochlear PortalAct as the direct contact for Oticon service and order managementCollaborate with cross-functional teams and contribute to process improvementsParticipate in projects and meetings, sharing ideas and feedback constructivelyEnsure compliance with quality and safety proceduresYour BenefitsBe part of a global leader in hearing solutionsOpportunity to develop your skills in customer service and operationsWork in a dynamic collaborative environment with real impact on peoples livesCompetitive compensation and benefits packageProfessional growth and involvement in strategic projectsFixed-Term Contract with potential for future opportunitiesReady to Make a DifferenceIf you are interested please submit your English resume and lets change lives togetherIf you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear please start your application by clicking the apply button below.#CochlearCareersHow we recognise your contributionAt Cochlear we value and welcome the unique contributions perspectives experiences and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences creating a sense of belonging and enabling our people to realise their full potential.Through our internal programs and employee benefits we aim to create an environment where our people will feel value and supported.Whether your focus is on continuous learning professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments then we have several programs in place to support you.For more information about Life at Cochlear visitKey SkillsAbinitioAdministration And AccountingAndroidBid ManagementInventory ManagementEmbedded CEmployment Type: Full-TimeExperience: yearsVacancy: 1#J-*****-Ljbffr