Information Technology Service Delivery Manager

1 settimana fa

Milano, Italia Smartedge Solutions A tempo pieno

We are seeking a highly experienced and proactive Onsite Delivery Manager to lead IT Infrastructure Operations for a large enterprise customer.The candidate will manage a complex on-prem infrastructure supported by an India-based delivery team and play a key role in the customer's transformation journey to AWS Cloud over the next four years.• Act as the primary onsite interface for customer stakeholders across IT and business functions.• Manage delivery of IT operations services including:o Network & Storageo Backup (Commvault)o OS Patching• Lead and coordinate high-priority incident resolution involving:o Customer IT teamso Third-party IT vendorso Product support teams (e.g., Nutanix, Oracle, Commvault)• Ensure effective communication in Italian, bridging gaps between customer stakeholders and the India-based delivery team.• Drive SLA adherence and ensure high-quality service delivery across L1, L2, and L3 support functions.• Demonstrate ownership and accountability for service outcomes and customer satisfaction.• Collaborate with offshore teams to ensure alignment with Customer and ITCI processes.• Support and contribute to the cloud transformation program, with a focus on learning and adapting to AWS-based operations• –15 years of experience in IT Infrastructure Operations.• Minimum 5 years in an onsite Delivery Manager role for IT operations projects.• Prior experience delivering services using a Global delivery model, Managed services model with distributed teams.• Experience leading transformation of ITOps.• Excellent communication and stakeholder management skills, with proven expertise in engaging, liaising with, and managing a diverse set of executive-level stakeholders (VP and above).• Ability to articulate complex technical solutions to both technical and non-technical audiences• Proven experience in IT service delivery within the manufacturing industry.• Proven experience managing services delivered 100% by offshore (India-based) teams.• Strong understanding of enterprise IT infrastructure hosted on-prem.• Excellent problem-solving, interpersonal, and influencing skills.•Highly proactive, with a strong sense of ownership and initiative.

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