Guest Experience Manager
20 ore fa
Overview Today, we welcome our guests in 13 hotels and resorts, 4- and 5-star hotels, in modern conference centers, and at the prestigious Ethra Thalasso SPA.Our hotels are located in Sardinia, Puglia, Sicily, Calabria, and Abruzzo, overlooking beautiful beaches, and in Piedmont, within the Vialattea ski area.We offer approximately ***** rooms, and during peak periods, we have around ***** employees.We aim to provide our guests with moments they will remember forever.We listen to their desires to create the vacation of their dreams.We care for and respect the territories that host us, their nature, and their development.It is thanks to all this, and to our daily commitment, that we can offer unforgettable experiences, with all the passion and care of authentic Italian hospitality.Position OverviewIn response to growth and evolving business needs, we are seeking a Guest Experience Manager who is eager to join our Crew with a collaborative attitude, passion, and enthusiasm to provide exceptional service, ensuring attention to detail and a strong commitment to guest satisfaction.Work LocationThe position is open for our Ethra Reserve property, located in Castellaneta Marina (TA), Puglia.Area of ResponsibilityReport directly to the General Manager on all relevant matters affecting guest service and hotel operationsOversee the guest experience and promote the Resort's services, helping guests fully immerse themselves in the experienceEnsure the highest quality service to surprise guests, anticipating their needs and exceeding expectationsEnsure each guest receives immediate attention and exclusive, personalized service tailored to their needsBe the main point of contact for VIP guests, planning "courtesy" services before arrival and ensuring a flawless stay from welcome to departureCollaborate with other departments, ensuring clear and constant communication to efficiently address guest inquiries and requestsManage guest complaints promptly and effectively, turning potential issues into opportunities for guest loyaltyCollect guest feedback and analyze trends, issues, and areas for improvementAnalyze customer satisfaction data to develop innovative strategies, continually enhance the guest experience, and increase guest ratingsSpecific Knowledge and TrainingUniversity degree, preferably in Tourism, Hospitality, Marketing, or an equivalent qualificationAt least 5 years of previous experience in the same role, within the Hospitality sector, preferably in luxury Hotels or ResortsKnowledge of Customer Experience toolsExcellent proficiency in hotel management software, Microsoft Office Suite, and major email systemsStrong guest-oriented focusAttention to detail, organizational skills, and meticulousnessImpeccable appearance and strong interpersonal and communication skillsExcellent leadership and problem-solving abilitiesKnowledge of best practices in the luxury hospitality sector to ensure every guest interaction is flawless, upholding the highest standards of quality and discretionFluent in both English and Italian (spoken and written)Knowledge of an additional foreign language is considered a plusWillingness to relocate to the work locationBy submitting your application, you declare that you have read the information available on #J-*****-Ljbffr
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Guest Experience Manager
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Lazio, Italia Thompson Rome A tempo pienoWe are looking for a passionate and guest-obsessed Guest Experience Manager to elevate every touchpoint of the journey at Thompson Hyatt Rome. This role is key to shaping memorable, personalized experiences, driving a culture of service excellence, and bringing the brand's lifestyle vision to life. The ideal candidate combines strategic thinking, creativity,...
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Lazio, Italia Thompson Rome A tempo pienoWe are looking for a passionate and guest-obsessed Guest Experience Manager to elevate every touchpoint of the journey at Thompson Hyatt Rome.This role is key to shaping memorable, personalized experiences, driving a culture of service excellence, and bringing the brand's lifestyle vision to life.The ideal candidate combines strategic thinking, creativity,...
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19 ore fa
Lazio, Italia Thompson Rome A tempo pienoWe are looking for a passionate and guest-obsessed Guest Experience Manager to elevate every touchpoint of the journey at Thompson Hyatt Rome. This role is key to shaping memorable, personalized experiences, driving a culture of service excellence, and bringing the brand's lifestyle vision to life. The ideal candidate combines strategic thinking, creativity,...
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