Guest services executive

2 giorni fa

Anacapri, Campania, Italia Bachecalavoro Tempo pieno
Luogo di lavoro: Anacapri

WeareonthelookoutforapassionateGuestServicesExecutive-BackOfficetojointhesummerseason2027ofJumeirahCapriPalace.

Themaindutiesandresponsibilitiesare:

  • Manageguestcorrespondenceandinquiriesthroughemailandothercommunicationchannels,ensuringtimely,accurate,andprofessionalresponses.
  • Prepare,update,andmaintainguestprofiles,preferences,specialrequests,andrelevantinformationtoensurepersonalizedservice.
  • SupportthecoordinationofVIParrivals,amenities,specialoccasions,andpersonalizedguestarrangementsincollaborationwiththerelevantdepartments.
  • Assistinmanagingguestrequestsandfollow-ups,ensuringpropercommunicationandcoordinationbetweendepartments.
  • Maintainaccuraterecords,reports,anddocumentationrelatedtoguestrelationsactivities,inaccordancewithhotelstandardsandprocedures.
  • Supportthemanagementofreservations,confirmations,specialrequests,andpre-arrivalarrangements,liaisingwiththerelevantdepartmentswhennecessary.
  • Monitorguestfeedbackandonlinereviews,assistinginthefollow-upandreportingofguestsatisfactionandservice-relatedissues.
  • Supportthehandlinganddocumentationofguestcomplaints,ensuringappropriatefollow-upandescalationtoseniorteammemberswhenrequired.
  • EnsurecompliancewithhotelSOPs,dataprotectionrequirements,andestablishedservicestandards.
  • Maintainupdatedknowledgeofhotelservices,facilities,andoperationalprocedurestoprovideaccurateinformationandeffectivesupporttoguestsandinternalteams.