Guest Services Executive

12 ore fa
anacapri, campania, Italia Jumeirah Capri Palace Tempo pieno
We are on the lookout for a passionate Guest Services Executive - Front Office to join the summer season 2027 of Jumeirah Capri Palace.
The main duties and responsibilities are:
Welcome guests and manage check-in/check-out processes accurately and efficiently.
Respond promptly to guest inquiries and requests, ensuring personalized service.
Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B) to fulfill guest needs.
Handle special requests such as transportation, dining reservations, and amenities.
Resolve minor guest complaints professionally and elevate complex issues when necessary.
Promote hotel services and amenities, upselling where appropriate.
Maintain accurate guest records and ensure compliance with service standards.
Support VIP and repeat guest recognition programs.
Uphold safety, security, and privacy protocols at all times
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