Director of Strategic accounts

ppOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. /ppOur people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow
- all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. /ph3Director, Account Management – Onshape /h3pLocation: UK (Remote/Hybrid) /ppOr Milan Italy Hybrid /ph3About Onshape /h3pOnshape, a PTC SaaS business, is transforming product development with the world's leading cloud-native CAD and Product Development platform. Built for today's distributed engineering teams, Onshape combines CAD, PDM, collaboration, and analytics in a single SaaS environment, helping companies accelerate innovation while eliminating the limitations of legacy desktop solutions. /ph3Your Impact /h3pAs Director, Account Management, you will lead strategic customer growth across a portfolio of Onshape's largest and most valuable accounts. You will be responsible for driving retention, expansion, and long-term customer success while building executive-level relationships with engineering, product development, and operations leaders. /ppThis is a highly strategic role focused on growing recurring revenue, expanding platform adoption, and ensuring customers realize measurable business value from their investment in Onshape. /ph3The Team /h3pYou will be part of a high-performing international sales organization and work closely with Customer Success, Technical Services, Strategic Sales, Marketing, and Product teams. You will serve as a trusted advisor to customers while influencing Onshape's continued growth across EMEA. /ph3Key Responsibilities /h3h3Strategic Account Growth /h3ulliOwn a portfolio of key enterprise and strategic accounts. /liliDevelop and execute multi-year account growth strategies. /liliDrive net revenue retention through upsell, cross-sell, and expansion opportunities. /liliIdentify new business units, geographies, and use cases within customer organizations. /li /ulh3Executive Relationship Management /h3ulliBuild trusted relationships with senior technical and business stakeholders. /liliConduct regular executive business reviews focused on value realization and strategic outcomes. /liliPosition Onshape as a critical platform supporting digital transformation and product development initiatives. /li /ulh3Revenue Ownership /h3ulliAchieve and exceed annual and quarterly expansion revenue targets. /liliDrive forecasting accuracy and pipeline visibility through Salesforce. /liliDevelop account plans, growth strategies, and opportunity roadmaps. /li /ulh3Customer Advocacy Retention /h3ulliPartner closely with Customer Success to maximize adoption and customer outcomes. /liliProactively identify risks and develop mitigation plans to protect recurring revenue. /liliChampion customer feedback internally to improve the customer experience. /li /ulh3Cross-Functional Leadership /h3ulliPartner with Technical Services on complex customer solutions. /liliCollaborate with Marketing on account-based programs and customer advocacy initiatives. /liliWork closely with Sales leadership to ensure coordinated territory and account planning. /liliMentor junior Account Managers and contribute best practices to the broader organization. /li /ulh3Required Skills Attributes /h3ulliExceptional executive presence and communication skills. /liliStrong consultative selling and relationship management capabilities. /liliStrategic thinker with the ability to navigate complex enterprise organizations. /liliCommercially driven with strong forecasting and pipeline management discipline. /liliHighly collaborative, accountable, and customer focused. /liliAbility to influence internal and external stakeholders at all levels. /li /ulh3Experience /h3ulli8+ years of experience in enterprise account management, strategic sales, customer success, or related roles. /liliProven track record of growing and renewing large SaaS or subscription-based accounts. /liliExperience managing complex, multi-stakeholder enterprise relationships. /liliDemonstrated success achieving expansion revenue and retention targets. /liliExperience in CAD, PLM, Product Development, Engineering Software, Manufacturing Technology, or related industries is strongly preferred. /liliExperience working with executive-level buyers and decision makers. /li /ulh3Success Measures /h3ulliNet Revenue Retention (NRR) /liliExpansion Revenue Achievement /liliRenewal Rate /liliCustomer Adoption and Utilization Metrics /liliExecutive Relationship Strength /liliForecast Accuracy /liliCustomer Satisfaction and Advocacy /li /ulh3Why Join Onshape? /h3ulliHelp shape the future of cloud-native product development