Customer Care Support
1 mese fa
Are you ready to embark on an exciting career journey in the dynamic world of terminal operations? APM Terminals is a global leader in port and terminal management. As part of the A.P. Moller-Maersk Group, we're dedicated to delivering excellence in container handling, logistics solutions, and maritime services across the globe.
At APM Terminals, we pride ourselves on fostering a culture of innovation, collaboration, and operational excellence. With a presence in over 70 countries and a commitment to sustainability, we offer unparalleled opportunities for growth and development in a diverse and inclusive environment.
Join us as we continue to shape the future of global trade and make a meaningful impact on communities worldwide. Discover your potential with APM Terminals and become part of a team that's redefining the industry standards. Apply now and let's build a brighter future together
Assists in the prompt & efficient resolution of customer complaints and concerns
We offer
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. In this role, we can offer a full-time role, with flexible working arrangements, such as hybrid working, adjusted working hours, and other alternative working patterns. We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. In this role, we can offer a full-time role, with flexible working arrangements, adjusted working hours, and other alternative working patterns.
We are looking for a Customer Care Support Agent that will work on a full time basis, reporting to the Customer Care Manager.
Main tasks
Act as liaison between clients and operations department on customized processes, satisfying operations and customer needs anticipating issues before they arise Be the key reference person for the customer satisfaction and experience Provides updated & appropriate information on issues to customers by phone-call or via email Constantly follows up on service trends, customer preferences, and assists in the design of customer satisfaction surveys Creates and maintains a database of information on customers ReportsKey requirements
Former experience or relevant training/education on gate activities, customer service for the transportation or related industry Fluent in English and Italian Requires superior verbal and written communications skills Requires good analytical skills, including the ability to extract, compile and analyse data Requires excellent interpersonal skills & an ability to interact with customers tactfullyJob location: Vado Ligure, Savona (IT)
Other relevant information : No relocation or visa support is provided for this vacancy.
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