Customer Service Liaison
3 settimane fa
About the Role
The purpose of this position is to provide support in the management of clients and customers to ensure customer satisfaction through the delivery of high service standards.
As a Customer Service Liaison at APM Terminals, you will be responsible for assisting in the prompt and efficient resolution of customer complaints and concerns.
Main Tasks
- Act as liaison between clients and operations department on customized processes, satisfying operations and customer needs anticipating issues before they arise
- Be the key reference person for customer satisfaction and experience
- Provides updated and appropriate information on issues to customers by phone call or via email
- Constantly follows up on service trends, customer preferences, and assists in the design of customer satisfaction surveys
- Creates and maintains a database of information on customers
- Reports
Requirements
- Former experience or relevant training/education on gate activities, customer service for the transportation or related industry
- Fluent in English and Italian
- Requires superior verbal and written communications skills
- Requires good analytical skills, including the ability to extract, compile, and analyze data
- Requires excellent interpersonal skills and an ability to interact with customers tactfully
Other Relevant Information
No relocation or visa support is provided for this vacancy.
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