Service Delivery Manager
4 settimane fa
Position Summary
The position will cover the Service delivery Management for EMEA first (and then Globally) level datacenters’ services
The responsibility will cover not only the technical aspects of the Datacenter (DC) management, extending the role to the service management, the planning and control of the activities in the DCs
It will include the services management across the BTSS team, with the objectives to enhance the overall service (delivered or perceived) by the organization and clients.
The managerial view will require the measure of the service levels, including the team performances via metrics and KPIs.
Responsibilities
Will cover all the areas defined for the Service Deliver Manager role, with a specific focus to:
- help on leading the service management, KPIs respecting SLAs, measuring and improving them.
- support the definition, implementation and rollout policies and standards at EMEA level in full adherence with global ones
- focus on efficiencies improving the Total Cost of Ownership
- prioritize the continuous improvement approach leading its initiatives in the group at EMEA level
- manage any conflict and prioritization impacting business and resulting in unproductive’ discussions
- support the team lead defining roadmaps for standards, technologies, services belonging to the Tower
- help the global organization, including other Service Delivery Managers and local business
- make sure there that the Service Catalog and CMDB are % accurate
- adopt and apply ITIL best practices
- propose/support/define improvements, increased system reliability and performances
- act as the technical liaison between operations teams, engineers and architects, providing critical operational insight to upcoming implementations and strategies, including validation of ongoing solutions supportability.
- prepared as part of the project’s management the cost/time estimates, forecasts utilization patterns and identifies modifications or upgrades.
- recommend changes/enhancements for improved systems availability, reliability, and performance
- lead when asked the development and implementation of EMEA/Global initiatives.
- Support the budget inputs
- Drive incidents management and escalations from a technical point of view
The Person
Pivotal Experience & Expertise
Scale & Complexity:
Proven ability and comfort, to successfully deliver in an infrastructure with similar complexity with significant scale across multiple technologies, production processes and high technology driven client facing solutions.
Accountability:
Sets enhanced objectives for self and others.
Problem Solving:
Anticipates long-term problem areas and associated risk levels with objective rationale.
Leadership Capabilities
Drive for Results:
Coordinates execution by setting appropriate pace: Evokes ownership and accountability, streamlines process/structure and, reallocates resources quickly and possesses a winning spirit with positive energy.
Culture Fit & Impact
Executional Excellence: Superb attention to detail with the ability to plan effectively for the future.
Resilient/Decisive/Self-Aware: Robust and thick-skinned with excellent self-awareness and ability to manage stress as well as having highly effective listening and decision-making skills.
Other
As reported for the EMEA Service Delivery Manager with these additional aspects:
- a wider experience in Datacenter service management: preferred minimum years’ experience.
- Have worked in global organization with business presence at EMEA level and matrix reporting structures.
- Proven cases of interpreting and improving service management across the entire stages (definition, implementation, measurement)
- skills to leverage wide technology areas and solutions and capabilities to bring them in the field successfully.
- possibility to work during WEs when necessary (not frequent- /each month – few hh not all WE) and to supervision activities done by partners and teams over the WEs (frequent)
- presentation skills and “marketing approach/mindset"
LI-AM
-
Service Delivery Specialist
3 settimane fa
Milan, Italia Ricoh A tempo pienoWhat you will be doing Responsability Delivery Management: The Delivery Specialist, through accurate and proactive project planning, as well as coordinating logistical and technical resources - internal or third-party - ensures that the services provided meet customer expectations in terms of quality, time and performance. Service Management :...
-
Customer Delivery Manager MICE
3 settimane fa
Milan, Italia HRS - HOTEL RESERVATION SERVICE A tempo pienoHRS AS A COMPANYHRS is reinventing the way businesses and governments work, stay and pay in today’s dynamic global marketplace. HRS’ advanced platform technology is extending its reach beyond hospitality to meetings, office space management, payment efficiency and crisis recovery.Beyond cost savings in the global post-pandemic economy, HRS clients gain...
-
Customer Delivery Manager MICE
3 settimane fa
Milan, Italia HRS - HOTEL RESERVATION SERVICE A tempo pienoHRS AS A COMPANYHRS is reinventing the way businesses and governments work, stay and pay in today’s dynamic global marketplace. HRS’ advanced platform technology is extending its reach beyond hospitality to meetings, office space management, payment efficiency and crisis recovery.Beyond cost savings in the global post-pandemic economy, HRS clients gain...
-
Milan, Italia Amazon Italia Transport Srl A tempo pienoAt Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly taking to new levels is how we fulfill and deliver customers’ orders. Our goal is to delight our customers by delivering their packages quickly and accurately, anywhere in the world. To meet this goal, Amazon is continually...
-
Customer Service Manager
4 settimane fa
Milan, Italia Werfen A tempo pienoOverview Post Date February 14, Number WEBIT-- Job Function Customer Service Location Milano Country Italy About the Position For our Supply Chain Department, based in Milan (Italy), we are looking for a: CUSTOMER SERVICE MANAGER The Customer Service Manager is responsible for building strategic customer relationships, implementing the...
-
Customer Service Manager
3 settimane fa
Milan, Italia Werfen A tempo pienoOverview Post Date February 14, Number WEBIT-- Job Function Customer Service Location Milano Country Italy About the Position For our Supply Chain Department, based in Milan (Italy), we are looking for a: CUSTOMER SERVICE MANAGER The Customer Service Manager is responsible for building strategic customer relationships, implementing the...
-
Customer Service Manager
4 settimane fa
Milan, Italia Werfenlife SA. A tempo pienoFor our Supply Chain Department, based in Milan (Italy), we are looking for a: CUSTOMER SERVICE MANAGER The Customer Service Manager is responsible for building strategic customer relationships, implementing the company’s customer service strategy and coordinating with internal business partners to improve customer service, all while optimizing the balance...
-
Milan, Italia Amazon Italia Transport Srl A tempo pienoAt Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly taking to new levels is how we fulfill and deliver customers’ orders. Our goal is to delight our customers by delivering their packages quickly and accurately, anywhere in the world. To meet this goal, Amazon is continually striving to...
-
Milan, Italia WTW A tempo pienoThe Role BUSINESS SUPPORT SUPERVISOR CLIENT SERVICE AND DELIVERY WTW is looking for a Business Support Supervisor, inside the Incoming Business Unit, who will support the manager for: 1. Maintaining relationships/ portfolios with existing WTW network client focusing on expanding existing business within the business unit. 2. Maintaining...
-
Service Operation Manager
3 settimane fa
Milan, Italia KSearch A tempo pienoDescrizione Per un'azienda industriale italiana attiva nel mondo delle commesse ricerchiamo un Service Operation Manager. Il Service Operation Manager si dovrà occupare di:implementare la piattaforma dati di gestione del Service,sviluppare il servizio di ticketing,creare dei template di servizio,gestire gli aspetti contrattuali,organizzare e...
-
Project Manager Tecnico
1 mese fa
Milan, Italia Dolmenitalia A tempo pienoProject Manager Tecnico - Delivery (Settore Finance)Stiamo cercando un Project Manager Tecnico con esperienza consolidata nella gestione di progetti complessi, in particolare nel settore delle infrastrutture e tecnologia, per un ruolo chiave nella funzione di Delivery. Il candidato ideale dovrà avere una forte inclinazione sia verso l'aspetto business che...
-
Service Manager
1 mese fa
Milan, Italia METZ Electronics S.r.l. A tempo pienoMetz Electronics Srl,the Italian branch of Metz Consumer Electronics GmbH, subsidiary of Skyworth Group, is looking for a: Service Manager You will be part of an ambitious, fast-growing, and international team. You will play a pivotal role on the development of our brand, supporting the distribution of our products (home appliances: white goods,...
-
Service Operation Manager
1 mese fa
Milan, Italia KSearch A tempo pienoDescrizione Per un'azienda industriale italiana attiva nel mondo delle commesse ricerchiamo un Service Operation Manager. Il Service Operation Manager si dovrà occupare di:implementare la piattaforma dati di gestione del Service,sviluppare il servizio di ticketing,creare dei template di servizio,gestire gli aspetti contrattuali,organizzare e...
-
Service Operation Manager
3 settimane fa
Milan, Italia KSearch A tempo pienoDescrizione Per un'azienda industriale italiana attiva nel mondo delle commesse ricerchiamo un Service Operation Manager. Il Service Operation Manager si dovrà occupare di:implementare la piattaforma dati di gestione del Service,sviluppare il servizio di ticketing,creare dei template di servizio,gestire gli aspetti contrattuali,organizzare e...
-
Customer Service Manager
2 mesi fa
Milan, Italia Orange Business Services A tempo pienoabout the role As a Customer Success Manager, you will act as a professional responsible for shaping a positive customer experience and driving an extraordinary operational excellence. You will serve as a vital bridge between the Professional Services experts and the Sales Team. Responsibilities: Analyzing customer data to improve customer...
-
Delivery Manager
1 mese fa
Milan, Italia Match Digital A tempo pienoDelivery Specialist Competitive salary + 15% bonus + benefits Milan Our client Our client is a global strategic technology and payments partner. They deliver seamless personalised shopping experiences to over 29m international shoppers, who in turn generate €22.9bn revenue.With 2,000 employees spread across 50 countries, they integrate with 300,000 point...
-
Customer Service Manager
1 mese fa
Milan, Italia Orange SA A tempo pienoabout the roleAre you passionate about making a meaningful impact on business growth? Do you want to play a pivotal role in maximizing value for our customers? Then become apart of our journey, where your efforts will contribute to reshaping the landscape of customer success in the dynamic IT industry! About the role As a Customer Service Manager, you will...
-
Manager, Field Service
4 settimane fa
Milan, Italia Thermo Fisher Scientific A tempo pienoGuide a team of FSEs working in the Italian territory, educating, mentoring and empowering them to achieve their targets & goals. Act as key “go to” person in your team and region for strategy, process and performance. Actively participate and support contract sales process and key revenue streams. Travel to customers, channel partners and other...
-
Manager, Field Service
3 settimane fa
Milan, Italia Thermo Fisher Scientific A tempo pienoGuide a team of FSEs working in the Italian territory, educating, mentoring and empowering them to achieve their targets & goals. Act as key “go to” person in your team and region for strategy, process and performance. Actively participate and support contract sales process and key revenue streams. Travel to customers, channel partners and other...
-
Customer Service Manager
4 settimane fa
Milan, Italia Orange Business Services A tempo pienoabout the role Are you passionate about making a meaningful impact on business growth? Do you want to play a pivotal role in maximizing value for our customers? Then become a part of our journey, where your efforts will contribute to reshaping the landscape of customer success in the dynamic IT industry! About the role As a Customer Service...
