Customer Service Manager
3 settimane fa
Are you passionate about making a meaningful impact on business growth? Do you want to play a pivotal role in maximizing value for our customers? Then become apart of our journey, where your efforts will contribute to reshaping the landscape of customer success in the dynamic IT industry About the role As a Customer Service Manager, you will act as aprofessional responsible for shaping apositive customer experience and driving an extraordinary operational excellence. You will serve as avital bridge between the Professional Services experts and the Sales Team. Responsibilities: Analyzing
customer data
to improve customer experience; Promoting
improvements programs
in collaboration with key stakeholders; In cooperation with Sales/Pre-Sales, holding product demonstrations for customers; Identifying inefficiencies in customer service processes; Through use-cases, deploying
automation
by optimizing service processes continuously, and also reporting, servicing, change management, communication tools; Shifting service paradigm from Reactive to
Proactive
and from Resolution to
Prevention ; Promoting
innovation , latest market-trends and Out-of-the-box solutions; Sustaining
business growth
and
profitability
by maximizing value for the customer and the organization. Key Accountabilities: Act as the advocate for the customer, building a relationship of trust and managing the customer experience, to increase our
Net Promoter Score
by ensuring our products and services meet and, where possible, exceed expectations. Focus on
building loyalty
to ensure a long-term client retention by supporting customer with required product information. Continuously monitor customer
satisfaction , by scheduling and managing
operational meetings
with them. Drive Continuous Service Improvement and be accountable for the
Service Improvement Program
(SIP). Develop and maintain a
proactive
service delivery, building strong relationships, and leveraging support for
new business opportunities . Responsible for the Service Development Plan and its alignment to the overall Account Development Plan. Understand the
customer’s business
and how Orange Business can add value. Act as a
trusted advisor
and customer representative within Orange to ensure all internal stakeholders understand the agreed support model. Ensure the Customer is aligned and contracted to the appropriate service model. Deliver service performance reports providing evidence of delivery to
contracted SLAs , running proactive tasks (traffic trend follow-up), assisting customers on tickets resolution follow-up and for any required change for product usage improvement. When required drive the efficiency of the escalation matrix to ensure service escalations or major customer incidents are managed effectively and to the benefit of the customer. Responsible for
security
aspects to ensure secure and compliant customer network.
about you
Proven work experience in
Customer Success/Service Management
or in a similar role. Solid understanding of the
IT industry,
the specific digital services offered, and the ability to explain technical concepts to customer business value creation. Experience working with brand image and promoting value through customer experience. Strong verbal and written communication skills
to effectively convey information, provide guidance, address customer inquiries and concerns and foster positive business relationships. Technical skills required, as they relate to the use of the product or service. Accountability and personal organization are essential. Experience in managing a diverse group and training each according to company standards. Skills in identifying opportunities for
contract renewals ,
upselling
additional services, and cross-selling complementary products. Effective
collaboration with cross-functional teams , such as Sales, Marketing, Product Development, and Support, to ensure a cohesive approach to customer success. Basic sales skills and
retention
strategies to maximize customer lifetime value. Education:
communications ,
marketing
or
consulting
degree is preferred. Certifications in Network (Cisco/Meraki), SDWAN (Fortinet), Collaboration tools (Teams, Cisco) are welcome Languages: fluent in
Italian
&
English
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
#J-18808-Ljbffr
-
Customer Service Manager
1 settimana fa
Milan, Italia Werfen A tempo pienoOverview Post Date February 14, Number WEBIT-- Job Function Customer Service Location Milano Country Italy About the Position For our Supply Chain Department, based in Milan (Italy), we are looking for a: CUSTOMER SERVICE MANAGER The Customer Service Manager is responsible for building strategic customer relationships, implementing the...
-
Customer Service Manager
6 giorni fa
Milan, Italia Werfenlife SA. A tempo pienoFor our Supply Chain Department, based in Milan (Italy), we are looking for a: CUSTOMER SERVICE MANAGER The Customer Service Manager is responsible for building strategic customer relationships, implementing the company’s customer service strategy and coordinating with internal business partners to improve customer service, all while optimizing the balance...
-
Customer Service Manager
2 mesi fa
Milan, Italia Orange Business Services A tempo pienoabout the role As a Customer Success Manager, you will act as a professional responsible for shaping a positive customer experience and driving an extraordinary operational excellence. You will serve as a vital bridge between the Professional Services experts and the Sales Team. Responsibilities: Analyzing customer data to improve customer...
-
Customer Service Manager
5 giorni fa
Milan, Italia Orange Business Services A tempo pienoabout the role Are you passionate about making a meaningful impact on business growth? Do you want to play a pivotal role in maximizing value for our customers? Then become a part of our journey, where your efforts will contribute to reshaping the landscape of customer success in the dynamic IT industry! About the role As a Customer Service...
-
Customer Service Manager
4 settimane fa
Milan, Italia Idemia A tempo pienoSince our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...
-
Customer Service Manager
2 settimane fa
Milan, Italia Orange Business A tempo pienoThis opportunity is open in both Milan and Rome Are you passionate about making a meaningful impact on business growth? Do you want to play a pivotal role in maximizing value for our customers? Then become a part of our journey, where your efforts will contribute to reshaping the landscape of customer success in the dynamic IT industry! About the role As a...
-
Customer Service
3 settimane fa
Milan, Italia Hays A tempo pienoLa tua nuova aziendaPer un importante realtà multinazionale italiana produttrice di una vasta gamma di prodotti innovativi, di alta qualità e sostenibilità nell’ambito del Food, siamo alla ricerca di una figura di Customer Service & Master Data che riporterà direttamente al Global Supply Chain Manager.Il tuo nuovo ruoloIl candidato sarà coinvolto in...
-
Customer Service
5 giorni fa
Milan, Italia Page Personnel A tempo pienoLa risorsa riporterà al responsabile del Team Customer Service e si occuperà di:- Supporto alla forza vendite;- Gestione intero iter dell'ordine: inserimento, evasione e monitoraggio;- Assistenza al cliente fino al post vendita;- Attività di Back Office.Il profilo ideale:- ha maturato un'esperienza di almeno un anno nel ruolo di Customer Service;-...
-
Customer Service specialist
1 settimana fa
Milan, Italia ADECCO ITALIA S.p.A. A tempo pienoAdecco Italia SpA, specializzazione Finance, ricerca per importante società leader nel settore beverage un/a Customer Service Specialist.Riportando al Customer Service Manager, contribuirà al servizio clienti attraverso attività di: • Gestione degli ordini su SAP; • Monitoraggio del rispetto delle consegne e le tempistiche di fatturazione per...
-
Customer Service Officer
3 settimane fa
Milan, Italia SUN PHARMA A tempo pienoSUN Pharma is looking for an enthusiastic Customer Service Officer for our office in Milan. As a Customer Service Officer you will play a pivotal role in ensuring a seamless delivery of our pharmaceutical products to our valued customers in Italy. As a key liaison you will be responsible for managing and supporting customers to the highest standards. Your...
-
Customer Service Manager
2 mesi fa
Milan, Italia EssilorLuxottica A tempo pienoWHO WE ARE We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business...
-
Customer success manager
1 settimana fa
Milan, Italia Manpower MP PERM CONS LOMB OCCID A tempo pienoServizi di customer service per Brand settore Luxury/FashionIl nostro cliente è una prestigiosa realtà di respiro internazionale operante nella gestione di servizi di Customer Service per conto di Aziende del settore moda e lusso.Per il potenziamento del Team Customer Success, ci hanno incaricato della Selezione di un/una:CUSTOMER SUCCESS...
-
Customer Service Manager
1 mese fa
Milan, Italia EssilorLuxottica Group A tempo pienoWHO WE AREWe are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is...
-
Customer service multilingua
1 settimana fa
Milan, Italia ManpowerGroup A tempo pienoPosizione: Addetto/a Customer Service Multilingua Sede: Milano Tipo di Contratto: Part-time (possibilit di full-time) Lingue richieste: Inglese, Francese, Spagnolo, Polacco, Olandese (con competenza fluenti) Descrizione: La nostra azienda cliente, attiva sui mercati esteri, è alla ricerca di figure dinamiche e competenti per il ruolo di addetto/a al...
-
Customer Service Representative
1 settimana fa
Milan, Italia Olin A tempo pienoOlin is a global chemical company and a leading producer of chlor-alkali products, epoxy resins and chlorinated hydrocarbons. Founded in North America in 1892, Olin today employs more than 8,000 people in 20 countries. Our products are the basis for a wide range of applications in everyday life, from electronics to automotive coatings and wind turbines. ...
-
Customer service- TELEFONIA
4 settimane fa
Milan, Italia Humangest SpA Filiale di Napoli A tempo pienoHumangest SPA, per importante azienda cliente, è alla ricerca di ADDETTI AL CUSTOMER SERVICE settore TELEFONIA. E' previsto corso di formazione. Le risorse si occuperanno di:-gestire il rapporto con il cliente;-fornire assistenza rispetto alla problematica del caso. Requisiti:-pregressa esperienza in attività di customer service;-diploma di scuola...
-
Service Manager
3 settimane fa
Milan, Italia METZ Electronics S.r.l. A tempo pienoMetz Electronics Srl,the Italian branch of Metz Consumer Electronics GmbH, subsidiary of Skyworth Group, is looking for a: Service Manager You will be part of an ambitious, fast-growing, and international team. You will play a pivotal role on the development of our brand, supporting the distribution of our products (home appliances: white goods,...
-
Impiegata/o Customer Service
2 mesi fa
Milan, Italia Randstad A tempo pienoRandstad Italia, divisione Inhouse ricerca per importante azienda cliente: Impiegati Customer service INBOUND. Assistenza clienti telefonica di tipo informativo e procedurale.Si offre: contratto in somministrazione di 3 mesi + proroghe, corso di formazione professionalizzante gratuito e rimborsatocontratto part-time 30 ore settimanaliorario: da lunedì a...
-
Impiegato/ a Customer Service
1 mese fa
Milan, Italia I. K. Hofmann GmbH A tempo pienoHofmann Services ricerca per azienda cliente: IMPIEGATA/O CUSTOMER SERVICE CON INGLESE FLUENTE La risorsa si occuperà di: - assistenza generale di customer care; - inserimento ordini, gestione ordini prevalentemente esteri; - gestione clienti Italia/Estero Requisiti richiesti: - Conoscenza fluente lingua inglese; - Orientamento al cliente; - Esperienza...
-
Customer Service
2 mesi fa
Milan, Italia Randstad A tempo pienoRandstad Talent Selection è la divisione specializzata nella Ricerca & Selezione di professionisti qualificati.Per importante azienda del territorio, operante nel settore Arredo di lusso, siamo alla ricerca di un: CUSTOMER SERVICE si offre: inserimento diretto in azienda con contratto a tempo indeterminato; inquadramento e retribuzione saranno commisurati...