Customer Intelligence Specialist Benelux

4 settimane fa

Milan, Italia EssilorLuxottica Group A tempo pieno

WHO WE ARE

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

 

JOB SCOPE AND MAIN RESPONSIBILITIES:
The Customer Intelligence Specialist is responsible for providing insights from customers for all company audiences, locally or globally and sharing actionable recommendations. This position leverages SQL (MySQL) to run existing database queries and build new queries for the customers analytics team, conducts advanced analysis by collecting and using a comprehensive set of data that explains all potential business drivers. The output of the Analyst will support a mix of ad-hoc analyses, customer analytics, and reporting and will help on analyzing new onboarding database quality. This role is 90% hands on and 10% client facing to colleagues.

 

AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES:

  • Promote data-informed decision making by building up and maintaining reports through SQL code on a weekly and monthly basis, able to update existing code as business requirements changes. 
  • Develop and maintain knowledge base on the consumer, recommending and producing dashboards to allow the business to monitor customer base health as well as keep under control key trends.
  • Employ data and research insights/analysis on the customer database to understand customer types, behavioral segments and inter purchase intervals.
  • Look for opportunities to standardize and streamline analyses (both existing and new requests).
  • Leverages existing coding knowledge, but also seeks growth in coding as well as new technologies that will aid insight development and data visualization. 
  • Stay ahead of innovations and trends in the field of Customer Intelligence & Analytics and recommend best practices.
  • Develop effective presentations on complex ideas that can be communicated in a simple and straight forward manner.
  • Prepare the data-set and access to data from the Customer Analytics infrastructure.
  • Query customer database for designing reporting and analysis.
  • Prepare reports/presentations, with his/her actionable insight and business recommendations.

 

NETWORK OF INTERACTION: 
INTERNAL: CRM, E-commerce, IT, Retail banners & Marketing, Finance

EXTERNAL: IT consultant, Data consultant/external partner

 

TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE:

  • Bachelor's degree in highly analytical and quantitative areas such as: Engineering, Business, Statistics, Physic, Math or related field
  • 3+ years of relevant experience in analytics, customer intelligence/business insights
  • Excellent analytical skills 
  • Strong knowledge of SQL
  • Strong knowledge of Data visualization tools (Power BI or Tableau or Looker)
  • Advanced knowledge of Excel and its main features (e.g., pivot tables, macros, etc.) and presentation (Powerpoint)
  • Statistical packages and data analysis tools (R, Python, SAS) will be considered a plus
  • Strategic thinker with strong problem-solving skills and the ability to drive organizational change
  • Proactive approach and out of the box and critical thinking
  • Strong communication skills and the ability to articulate complex concepts to non-technical stakeholders
  • Excellent interpersonal and teamwork skills. Ability to work in a dynamic environment, under stress and with tight deadlines
  • Fluent English

We welcome applications from all individuals regardless of their ages, backgrounds, gender, sexual orientation, political affiliations, personal beliefs, or religions. This includes those registered in targeted employment programs under Italian Law 68/1999, in accordance with Article 15 of Stat. Lav and Legislative Decrees 215/03 and 216/03.

  • Customer Intelligence Specialist Benelux

    1 mese fa

    Milan, Italia EssilorLuxottica A tempo pieno

    WHO WE ARE We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business...

  • ETL - Business Intelligence Specialist

    2 giorni fa

    Milan, Italia Dolmen Srl A tempo pieno

    Dolmen S.r.l. società di consulenza informatica e sviluppo software nata da professionisti di decennale esperienza nel settore ICT, cerca per inserimento immediato nel suo organico: ETL Business Intelligence Specialist Stiamo cercando un ETL BI Specialist con esperienza consolidata nella gestione di progetti complessi, in particolare nella progettazione,...

  • Global Customer Intelligence Manager

    2 settimane fa

    Milan, Italia Amplifon A tempo pieno

    Global Customer Intelligence Manager MarketingMilano, Lombardia, Italy Who we are Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,000 professionals every day in a network of 9,500 points of sale across 26 countries,...

  • Global Customer Intelligence Manager

    2 settimane fa

    Milan, Italia Amplifon A tempo pieno

    Who we are Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than , professionals every day in a network of , points of sale across countries, give back the joy of hearing, feeling and living to thousands of people across the world. In...

  • Customer Intelligence Senior Analyst

    2 giorni fa

    Milan, Italia EssilorLuxottica A tempo pieno

    WHO WE ARE We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business...

  • Growth - Business Intelligence Senior Specialist

    4 settimane fa

    Milan, Italia Deloitte A tempo pieno

    What impact will you make? DELOITTE ITALY Business Intelligence - Senior Specialist What Impact will you make? YOUR OPPORTUNITY Nell’ottica del potenziamento della struttura  Growth , responsabile dell’attuazione della strategia di mercato del network Deloitte in Italia e del raggiungimento degli obiettivi di business e di...

  • Global Customer Intelligence

    4 settimane fa

    Milan, Italia Amplifon A tempo pieno

    Global Customer Intelligence & CRM Insights Specialist MarketingMilano, Lombardia, Italy Who we are Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,000 professionals every day in a network of 9,500 points of sale...

  • Growth - Business Intelligence Senior Specialist

    2 giorni fa

    Milan, Italia Avature A tempo pieno

    Milano Nell’ottica del potenziamento della struttura Growth , responsabile dell’attuazione della strategia di mercato del network Deloitte in Italia e del raggiungimento degli obiettivi di business e di posizionamento del brand, ricerchiamo un/unabrillante Senior Specialistda collocare all'interno del team di Business Intelligence . Il/La candidato/a...

  • Power BI

    2 giorni fa

    Milan, Italia Dolmen Srl A tempo pieno

    Dolmen S.r.l. società di consulenza informatica e sviluppo software nata da professionisti di decennale esperienza nel settore ICT, cerca per inserimento immediato nel suo organico: Power BI - Business Intelligence Specialist Per importante cliente operante nel settore Bancario, ricerchiamo un Business Intelligence Analyst con comprovata esperienza...

  • Junior Customer Success Specialist

    4 settimane fa

    Milan, Italia MotorK A tempo pieno

    Junior Customer Success Specialist (Internship) - Milan - Motork Seniority Level: Internship MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the...

  • Business Intelligence Consultant

    2 giorni fa

    Milan, Italia Binetwork A tempo pieno

    We are looking for aConsultantwith experience in analytics project development for theBusiness Intelligencesolutions business unit. The Consultant will be responsible for the following tasks: Interacting with end customers to understand their needs, also on international projects Requirements analysis and development of BI applications Creation of management...

  • Operatore Customer Service Specialist

    2 giorni fa

    Milan, Italia Randstad A tempo pieno

    Randstad Italia Spa Specialty Contact Center ricerca per importante azienda cliente, un operatore Customer Service Specialist.Luogo di lavoro: Milano, Viale Sarca 226Orario di lavoro: Full Time, 40 ore settimanali, con 1 giorno di smart working.Tipologia contrattuale: contratto in somministrazioneBenefit: buoni pastoL'operatore che stiamo cercando si...

  • Customer Service Specialist

    10 ore fa

    Milan, Italia In Job A tempo pieno

    Customer Service Specialist - Illuminazione1 settimana faSii tra i primi 25 candidati Per un’importante realtà multinazionale tedesca nel settore dell’illuminazione, specializzata nella progettazione e produzione di apparecchi e soluzioni illuminotecniche per vari spazi, ricerchiamo un profilo per il ruolo diCUSTOMER SERVICE...

  • Senior Customer Care Specialist

    2 giorni fa

    Milan, Italia Venchi A tempo pieno

    Email We are looking for an experienced and passionate talent to join our Digital team as aSenior Customer Care Specialist . The agent will be responsible for managing customers’ incoming tickets, leading the team and providing support with both the monthly report and the development of the IT tools. Key responsibilities: Daily customer service support:...

  • Business Intelligence Specialist- Qlik Sense

    2 giorni fa

    Milan, Italia Beasy4BIZ A tempo pieno

    Beasy4BIZ opera internazionalmente nel settore delle nuove tecnologie, offrendo soluzioni innovative di sviluppo software. Stiamo cercando, perampliamento del team, risorse BI Specialist, che abbiano conoscenza di Qlik Sense e che abbiano maturato ottima esperienza in questo ambito. Requisiti Richiesti : Progettazione e implementazione dell’architettura...

  • CUSTOMER SERVICE SPECIALIST

    3 giorni fa

    Milan, Italia Adecco Italia A tempo pieno

    Hai maturato esperienza nel Customer Service di aziende operanti nel settore dei trasporti?Ritieni di avere buone doti comunicative e una forte attitudine al contatto con il cliente e ti piacerebbe intraprendere un percorso professionale stimolante nell'ambito di un contesto aziendale di respiro internazionale?Candidati al nostro annuncio!OPPORTUNITÀPer...

  • Customer Service Specialist

    4 settimane fa

    Milan, Italia Sector Alarm A tempo pieno

    Sector Alarm, società leader nel settore della sicurezza all’attivo da oltre 25 anni, con 7 sedi in tutta Europa sta ora espandendo la sua attività sul territorio italiano. Per questo motivo siamo alla ricerca di un Customer Service – Sales Specialist che sarà responsabile di: Acquisire nuovi clienti e fidelizzare i clienti esistenti e potenziali...

  • SAP Basis Specialist

    1 mese fa

    Milan, Italia ARGO LOGICA SRL A tempo pieno

    ARGO LOGICA, società di informatica, fornisce consulenza in termini di progettazione, analisi, sviluppo, e gestione di applicazioni nelle diverse aree dell’Information Technology : Sistemi ERP, in modo particolare nell’area SAP, system integration, business intelligence, data warehouse e web applications. Nell’ottica di un ulteriore sviluppo siamo...

  • Customer Service Specialist

    4 settimane fa

    Milan, Italia RDM Group A tempo pieno

    Job description:As one of the biggest players in paperboard manufacturing we’re currently looking for suitable candidates to join our Milan team of Back Office on the position of:Customer Service SpecialistHe/she will be a member of Italian Team and will be in charge of the portfolio of B2B customers in the Order to Cash process. He/she will act as a...

  • Customer Service Specialist

    2 giorni fa

    Milan, Italia Grupo Reno De Medici A tempo pieno

    Customer Service Specialist (Milan, Italy)As one of the biggest players in paperboard manufacturing we’re currently looking for suitable candidates to join ourMilan teamof Back Office on the position of: Customer Service Specialist He/she will be a member ofItalian Teamand will be in charge of the portfolio of B2B customers in theOrder to Cashprocess....