Dutch Speaking Customer Service Advisor

14 ore fa

Rome, Italia Trip.com A tempo pieno

Job Description

About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar.
Across its platforms,
We have four Customer Service Centres for , Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. In this role, you will: Develop and implement strategic networking initiatives at the regional level, engaging with C-level stakeholders to foster innovation, growth, and long-term strategic relationships. Drive innovation in partnership strategies by leveraging industry trends, both commercially and technically, to exceed partner expectations. Manage relationships effectively, navigating crises and ensuring continuous improvement to maintain strong connections even in challenging situations. Create and execute innovative sales strategies at the regional level, driving growth and guiding the sales team to adapt to market changes and seize new opportunities. Maintain a deep understanding of regional market dynamics to inform data-driven sales strategies and shape the regional sales vision and direction. Expand the company's market presence by driving growth and strategic alignment across a portfolio of key accounts, building strategic partnerships with top-tier clients through high-impact negotiations. Align sales efforts across departments to ensure a cohesive approach to client engagement and market penetration. Regularly review regional performance and progress, ensuring the team achieves results and implements corrective actions as needed. Provide strategic direction for critical regional projects, ensuring alignment with broader business objectives. Anticipate potential challenges and develop innovative solutions that not only address existing issues but also preempt future challenges for continuous improvement. Bring back constant market insight to headquarter and build up effective cross-function collaboration among operation, product and markering teams.  What you will need to succeed:
Bachelors or Masters degree in a related field. A minimum of 8 years of experience in hospitality, revenue/yield management, or e-commerce. Effectively bilingual in both English and Chinese for liaision with fuction teams based in Shanghai, China. A network with Tourism Boards, Hotel Chains, and travel influencers is preferred. In-depth knowledge of the travel industry and distribution Proven track recorfd of strong leadership and people management skills with an entrepreneurial mindset. Excellent negotiation and influencing skills. Strong problem-solving abilities with a logical mindset. Professional presentation skills. Strong cross-functional communication skills. Results and data-driven approach. Strong project management skills. Willingness to travel. Why We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At , you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.Whats more? Our rapid business growth in global offers abundant career opportunities atvarious levels and in multiple functions Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. We encourage flexible work arrangement Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events. Clickto learn more about What makes Click to learn more about This is a Trip Where Both Your Career and Life Can FlourishFind out more job opportunities at
Have a good trip, and see you soon

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