Customer Support Specialist

3 settimane fa

Lucca, Italia Tagetik Software S.r.l. A tempo pieno

CCH Tagetik is currently looking for enthusiastic new graduates or graduating students to start and build a fulfilling career within our dynamic Customer Support function in our offices in Lucca. At CCH Tagetik you will offer solutions for our customers’ challenges, while working on your own career and personal growth ambitions. You will learn and develop a mix of advisory and technology skills that will help you define effective strategies and put them into action. Collaboration will sit at the heart of everything you do, as you work closely with both colleagues and clients.

You will:

Assist the team with providing excellent customer service to internal and external clients

Understand how to respond to inquiries and follow ups through the use of our systems

Learn to organize your workflow to meet customers’ time frames and demands

Learn how to navigate between multiple IT systems quickly and accurately

Learn to adhere to team quality standards for preparing client forms and submitting documents

Learn to maintain and grow existing customer businesses by providing outstanding service

Learn to find your own innovative solutions to the challenges faced by some of the world’s leading companies

Help analyze application settings, recommending the software usage best practices on simple cases.

Interact with the customers (via Support Portal, mail, phone) about the issues and monitors the resolution process providing frequent feedback about the status of each incident.

You have:

Degree in Economics, Business Administration, Languages, Humanities

Positive attitude and interest working within teams of diversified skills

Proficiency with MS Office

Fluency in Italian and English (both written and spoken)

Excellent problem-solving and customer service skills

Excellent organizational and planning abilities, including incident management skills

Ability to juggle multiple tasks and adapt quickly to new situations

Strong work ethic, intellectual curiosity and commitment to continuous improvement

Knowledge of Accounting principles is preferred.

What do we offer you at CCH Tagetik part of Wolters Kluwer?

6 months internship where you will have the chance to learn the latest technologies and work with top-notch clients

Flexible working hours and flexible working policy (3 days a week from home, 2 days a week in the office)

Modern office in an old coffee factory where you can work together in teams but also connect with your colleagues. Just outside the walls of Lucca and close to the train station

English classes and full access to E-learning platforms such as LinkedIn Learning

Development plans to help you steering your career path.

Community and teambuilding events like the global code games, network events and Wolters Kluwer value days.

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