Executive Housekeeper

1 mese fa

Palermo, Italia Villa Igiea A tempo pieno

The Position

Main purpose:
The Executive Housekeeper is an Ambassadors of Excellence: strong commitment to quality and Guest care are a must. He/she is responsible for the flawless running of the housekeeping department in order to ensure the highest standard of upkeep, hygiene and cleanliness of the hotel, including guest rooms, public areas, food and beverage outlets, banquet facilities and back of the house.
Reports to: General Manager


Main duties & responsibilities:
• Responsible for Housekeeping Department management, organization and effective Guest service delivery. He/she will ensure that the team will consistently work following our standards and procedures setting departmental objectives in line with hotel objectives
• Inspect all areas and take corrective measures in order to meet LQA and RF Standards in terms of cleanliness, maintenance, and supply
• Manage linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hotel business needs
• Responsible for selection, development and performance appraisal of Housekeeping Department. He/she will manage the staff rota planning of Housekeeping and Laundry.
• Responsible of creating a personalised relationship with Guests and taking care of their special requests concerning housekeeping, being a role model of Rocco Forte Hotels individual and genuine hospitality style. Share any relevant Guest preference with the proper department.
• Accountable for all the supplies, par-stock and equipment assigned to the Housekeeping Department. In charge of organising the team to cope with the inventory and requisitions deadlines
• Responsible for leading the department in order to reach financial, quality and people objectives.
• Suggest profit and quality improvement to the management.
• Assure compliance with health and safety regulations in the Housekeeping and Laundry department.
• Coordinate housekeeping duties with various departments such as Front Desk, Engineering, Sales and Marketing, and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner.
• Participate in all pre-opening, refurbish and renovation projects planning, execution and final set up
• Participate in the planning of hotel decoration for special functions and festive seasons and organize the necessary actions
• Keep abreast of all new equipment and cleaning products and evaluate their quality, maintain knowledge of local competition and housekeeping industry trends
• Accomplish a set of administrative duties such as leading and attending meetings, writing reports and memos and other specific duties related to the job function
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

We offer:
• Permanent contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

Competencies required:
• Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
• Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.
• Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
• Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
• Service excellence: Delivers service standards, which consistently exceed guest expectations.
• Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

Other requirements:
• English and Italian knowledge at Intermediate/Advanced level;
• Professional experience, preferably at an international level, in the same role in Italy
• LQA standards awareness;
• Evidence of self-development through specialized courses, conferences/workshops;
• Knowledge of Microsoft Office Applications;
• Knowledge of hotel management software (e.g. Opera).

Workplace:  Villa Igiea, Via Belmonte, 43, 90142 Palermo.


Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).

Share:

  • Executive Housekeeper

    4 settimane fa

    Palermo, Sicilia, Italia Villa Igiea A tempo pieno

    The Executive Housekeeper PositionMain Purpose: The Executive Housekeeper is responsible for overseeing the housekeeping department's daily operations to ensure the highest standards of cleanliness, hygiene, and upkeep of the hotel, including guest rooms, public areas, food and beverage outlets, banquet facilities, and back-of-house areas.Key...

  • Executive Housekeeper

    1 mese fa

    Palermo, Sicilia, Italia Villa Igiea A tempo pieno

    Job Title: Executive HousekeeperThe Executive Housekeeper is a key member of the Villa Igiea team, responsible for ensuring the highest standards of cleanliness, hygiene, and maintenance throughout the hotel. This role requires a strong commitment to quality and guest care, with a focus on delivering exceptional service and exceeding guest expectations.Main...

  • Executive Housekeeper

    1 mese fa

    Palermo, Italia Rocco Forte Hotels A tempo pieno

    **ROCCO FORTE HOTELS** **HOTEL VILLA IGIEA** **Palermo** **EXECUTIVE HOUSEKEEPER** **Main purpose**: The Executive Housekeeper is an Ambassadors of Excellence: strong commitment to quality and Guest care are a must. He/she is responsible for the flawless running of the housekeeping department in order to ensure the highest standard of upkeep, hygiene and...

  • Executive Housekeeper

    1 mese fa

    Palermo, Italia Rocco Forte Hotels A tempo pieno

    **Executive Housekeeper**: Permanent Villa Igiea Palermo, Italy APPLY Villa Igiea reopened on May 2021 completely refurbished after almost two years of renovation work. It shows contemporary design while maintaining its Liberty soul. The hotel has 100 rooms and suites, overlooking the flourishing gardens and the Gulf of Palermo. Well-known Chef Fulvio...

  • Executive Housekeeper

    1 mese fa

    Palermo, Italia Rocco Forte Hotels A tempo pieno

    Villa Igiea reopened on May 2021 completely refurbished after almost two years of renovation work. It shows contemporary design while maintaining its Liberty soul. The hotel has 100 rooms and suites, overlooking the flourishing gardens and the Gulf of Palermo. Well-known Chef Fulvio Pierangelini leads the kitchen brigade and conceive the hotel culinary...

  • Executive Housekeeper

    1 mese fa

    PALERMO, Italia Villa Igiea A tempo pieno

    The Position Main purpose:The Executive Housekeeper is an Ambassadors of Excellence: strong commitment to quality and Guest care are a must.He/she is responsible for the flawless running of the housekeeping department in order to ensure the highest standard of upkeep, hygiene and cleanliness of the hotel, including guest rooms, public areas, food and...

  • Executive Housekeeper

    4 settimane fa

    Palermo, Sicilia, Italia Villa Igiea A tempo pieno

    The RoleThe Executive Housekeeper is a key ambassador of excellence for Villa Igiea, responsible for ensuring the highest standards of upkeep, hygiene, and cleanliness throughout the hotel. This includes guest rooms, public areas, food and beverage outlets, banquet facilities, and back-of-house operations.Main ResponsibilitiesManage the Housekeeping...

  • Executive Housekeeper

    3 settimane fa

    Palermo, Sicilia, Italia Villa Igiea A tempo pieno

    Job Summary:The Executive Housekeeper is a key role at Villa Igiea, responsible for leading the Housekeeping Department to deliver exceptional guest experiences. As an Ambassador of Excellence, you will ensure the highest standards of cleanliness, hygiene, and maintenance throughout the hotel, including guest rooms, public areas, and back-of-house...

  • Executive Housekeeping Manager

    3 settimane fa

    Palermo, Sicilia, Italia Villa Igiea A tempo pieno

    Job OverviewThe Executive Housekeeper is responsible for overseeing the smooth operation of the housekeeping department at Villa Igiea. This key role ensures that all areas of the hotel, including guest rooms, public spaces, and back-of-house areas, meet the highest standards of cleanliness and upkeep.Main ResponsibilitiesManage the housekeeping department,...

  • Housekeeping Floor Supervisor

    6 mesi fa

    Palermo, Italia Villa Igiea, Rocco Forte Hotels A tempo pieno

    **ROCCO FORTE HOTELS** **VILLA IGIEA** **Palermo** **HOUSEKEEPING FLOOR SUPERVISOR** Obiettivo: Il/La Housekeeping Floor Supervisor è responsabile del controllo camere e della pulizia delle aree comuni, in modo da garantire agli Ospiti un'esperienza eccellente. Supporta l’Executive Housekeeper e le sue assistenti nella gestione del team. Riporta a:...

  • Hotel Operations Manager

    2 settimane fa

    Palermo, Sicilia, Italia Villa Igiea A tempo pieno

    Job Title: Executive HousekeeperMain Purpose: We are seeking an Executive Housekeeper to lead our housekeeping department and ensure the highest standards of cleanliness, hygiene, and upkeep throughout our hotel.Main Responsibilities:Manage the day-to-day operations of the housekeeping department, ensuring efficient and effective guest service...

  • Cameriere/a Ai Piani

    6 mesi fa

    Palermo, Italia Rocco Forte Hotels A tempo pieno

    **Cameriere/a ai Piani**: Fixed-term Villa Igiea Palermo, Italy APPLY L'hotel conta 100 camere e suite, con vista sui rigogliosi giardini e sul Golfo di Palermo. Un bellissimo Centro Benessere è a disposizione per il relax e la cura del corpo e una sala fitness per gli amanti dello sport. Completa la proprietà una piscina ad uso esclusivo degli Ospiti,...

  • Cameriere/a Ai Piani

    6 mesi fa

    Palermo, Italia Villa Igiea A tempo pieno

    **ROCCO FORTE HOTELS** **VILLA IGIEA** **Palermo** **CAMERIERA AI PIANI** Obiettivo: La cameriera ai piani si occupa del riassetto, del decoro e della pulizia delle camere e delle aree comuni dell’Hotel, al fine di offrire all’Ospite un ambiente impeccabile e rendere la sua esperienza indimenticabile. Riporta a: Head o Executive...

  • Cameriere/a Ai Piani

    6 mesi fa

    Palermo, Italia Rocco Forte Hotels A tempo pieno

    L'hotel conta 100 camere e suite, con vista sui rigogliosi giardini e sul Golfo di Palermo. Un bellissimo Centro Benessere è a disposizione per il relax e la cura del corpo e una sala fitness per gli amanti dello sport. Completa la proprietà una piscina ad uso esclusivo degli Ospiti, ombreggiata dalla vegetazione del giardino e affacciata sul mare. **La...