Executive Housekeeper
4 settimane fa
The Role
The Executive Housekeeper is a key ambassador of excellence for Villa Igiea, responsible for ensuring the highest standards of upkeep, hygiene, and cleanliness throughout the hotel. This includes guest rooms, public areas, food and beverage outlets, banquet facilities, and back-of-house operations.
Main Responsibilities
- Manage the Housekeeping Department, ensuring effective guest service delivery and consistently high standards of cleanliness and maintenance.
- Inspect all areas, taking corrective measures to meet LQA and RF standards.
- Manage linen inventory, guest supplies, and ordering of supplies as necessary to meet quality standards and hotel business needs.
- Lead the selection, development, and performance appraisal of Housekeeping Department staff, managing staff rota planning and ensuring compliance with health and safety regulations.
- Develop a personalized relationship with guests, taking care of their special requests and being a role model of Villa Igiea's individual and genuine hospitality style.
- Accountable for all supplies, par-stock, and equipment assigned to the Housekeeping Department, ensuring timely inventory and requisitions.
- Lead the department to achieve financial, quality, and people objectives, suggesting profit and quality improvements to management.
Requirements
- English and Italian knowledge at Intermediate/Advanced level.
- Professional experience in the same role, preferably at an international level, in Italy.
- LQA standards awareness.
- Evidence of self-development through specialized courses, conferences, or workshops.
- Knowledge of Microsoft Office Applications and hotel management software (e.g., Opera).
Workplace
Villa Igiea, Via Belmonte, 43, 90142 Palermo.
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