Lavori attuali relativi a Executive Housekeeper - Palermo, Sicilia - Villa Igiea

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    Palermo, Italia Rocco Forte Hotels A tempo pieno

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    Palermo, Italia Villa Igiea A tempo pieno

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Executive Housekeeper

1 mese fa

Palermo, Sicilia, Italia Villa Igiea A tempo pieno

The Position

Main purpose:
The Executive Housekeeper is an ambassador of excellence, responsible for the flawless running of the housekeeping department. He/she ensures the highest standard of upkeep, hygiene, and cleanliness of the hotel, including guest rooms, public areas, food and beverage outlets, banquet facilities, and back of the house.

Reports to: General Manager

Main duties & responsibilities:
Responsible for housekeeping department management, organization, and effective guest service delivery.
Inspect all areas and take corrective measures to meet LQA and RF standards in terms of cleanliness, maintenance, and supply.
Manage linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hotel business needs.
Responsible for selection, development, and performance appraisal of housekeeping department staff.
Responsible for creating a personalized relationship with guests and taking care of their special requests concerning housekeeping, being a role model of Rocco Forte Hotels individual and genuine hospitality style.

We offer:
Permanent contract according to C.C.N.L. Settore Turismo.
Learning & development activities and career opportunities.
Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months.

Competencies required:
Managing Team Performance: Sets high standards for oneself and team members, provides guidance, development, and takes corrective action in order to achieve consistently high levels of service.
Personal Effectiveness: Adapts interpersonal style and skills so that high-quality results are achieved.
Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel, and company success.

Other requirements:
English and Italian knowledge at Intermediate/Advanced level.
Professional experience, preferably at an international level, in the same role in Italy.
LQA standards awareness.
Evidence of self-development through specialized courses, conferences/workshops.
Knowledge of Microsoft Office Applications.
Knowledge of hotel management software (e.g. Opera).