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Field Service Engineer

3 mesi fa

Milan, Italia APPLIED MATERIALS A tempo pieno

Applied Materials is an American multinational company with more than 34.000 employees based in Santa Clara - Silicon Valley-California.

It is the world's leading company in the development of innovative industrial machinery, services and software used in the production of semiconductors such as Microchips, Flat Display and Solar Cells for Photovoltaics.

We are looking for a Field Service Engineer, who will support our customer and our team in Agrate Brianza (Monza, Italy), guaranteeing the best performance of Applied Material's Equipment.

Key Responsibilities:

  • Works with limited supervision within the established company procedures and practices.
  • Management of equipment performance and supply of spare parts
  • Implement and guarantee all levels of preventative and corrective maintenance within timelines
  • Supporting in Troubleshooting activities and fix technical issues on equipment.  
  • Diagnoses and resolves hardware issues through understanding of software and process data as needed.
  • Performs upgrades and retrofits on equipment.
  • Ensures that the team apply the correct procedures and checklist for maintenance both corrective and preventive
  • Understands and implement correct work methodologies and procedures as per company and customer quality standards.
  • Anticipates and responds to equipment issues and escalations in a timely manner
  • Collaborates and communicates with company stakeholders
  • Participates in internal and customer meetings.
  • Within assigned scope, assist management in operation of site service business.  
  • Assists Applied Materials field management in establishing and achieving objectives for assigned account.
  • Keeps field management informed on customer perception of system performance.  
  • Takes initiative to avoid and resolve customer problems.  
  • May occasionally initiate projects to drive down costs or increase uptime.
  • May work in shift depending on assignment
  • Travel flexibility is required

Soft Skills:

  • Ability into interact in a professional manner with colleagues and customers
  • Communicates and presents effectively technical content in a clear manner during customer meetings
  • Oriented to team leading and service to customers
  • Objective and data driven approach
  • Plan and organize work tasks properly and by priorities
  • Ability to communicate in a global organization
  • Explains technical information within the team and with supporting AMAT network of experts

Computer Skills:

  • minimum capabilities required: Outlook, MS Office (Excel, PowerPoint, etc.)
  • additional capabilities welcomed: advanced software skills, industrial automation, problem solving through software analysis, software coding, Server administration, Computer analyst.

Education: Technical Diploma or University Degree.

Qualifications

Education:Technical Diploma (Required)

Skills

Certifications:

Languages:English (Required)

Years of Experience:2 - 4 Years

Work Experience:

Additional Information

Shift:Exempt (Italy)

Travel:Yes, 10% of the Time

Relocation Eligible:No

Referral Payment Plan:None

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.