Order Management Specialist

6 mesi fa

Milan, Italia Applied Materials A tempo pieno

Job Summary

:

You will be responsible for the successful management of customer account for spare part contracts and repairs. You will ensure timely completion of all activities related to spares contract, accurate billing, and reconciliation. You work on a regular basis with local Operation (Applied Materials customer service), Customer, Order fulfillment, Customer service representative, Planning, Purchasing, Marketing, Logistics, Finance, Sales.

Key Responsibilities

Order Management:

Customer and Contract repair support Consignment management Backlog management Critical orders & Downs follow-up Invoice & billing queries Customer ERP data integrity alignment Customer pricing data alignment

Customer and Account team support:

Frontline primary contact to customers regarding Spares operational issues and escalation management Pre-Sales support Publishing reports Managing escalations from internal customer (Account team) Follow-up of KPIs to meet customer requirements Attend meetings to address any customer specific issues or support process standardization discussions/Customer specific issues. Always ensure consistent adherence to processes documented.

Billing:

Manage billing for FPM and customer accounts. Ensures all billing and reconciliation tasks between Applied Materials and customer is completed on time (monthly + weekly pre-reconciliation). Ensure Ship Not Billed activity/billing aging is minimum. If discrepancy is discovered, you will be responsible for working with relevant internal/external party to resolve. Responsible to manage and resolve customer inquiries/dispute with collaboration with local Customer service team and Sales team

Inventory Management:

Ensure 100% alignment between customer and Applied Materials system Quarterly Book to BookYearly Physical inventory

Reverse Logistics:

Process all reverse supply chain and failure analysis

Your profile :

Commercial Education, Bachelor or Master degree with minimum 5 years working experience in customer service Fluent in both French and English, an additional language would be a plus Strong customer focus, empathy, active listening, patience in order to build positive relationships with customers Strong communication skill, curious, team spirit, analytical and problem-solving skills, rigor Good analytical skills Knowledge of supply chain processes, overall spares & services business processes would be appreciated. Semiconductor experience is a plus Project management experience is a plus SAP/CRM experience is a plus

TECHNICAL COMPETENCIES

Knowledge of computer and Microsoft office product Good Excel knowledge (Pivots, VLOOKUP’s, Charts etc.) MS Outlook MS PowerPoint SAP

Qualifications

Education:

Associate's Degree

Skills:

Certifications:

Languages:

Years of Experience:

1 - 2 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 10% of the Time

Relocation Eligible:

No

  • Order Management

    4 mesi fa

    Milan, Italia Artemest A tempo pieno

    Artemest is a digital destination that offers unrivalled access to the world of Italian craftsmanship and design. Serving an audience of design professionals and enthusiasts, our sophisticated platform showcases over 60,000 products designed and handmade in Italy by 1,500 of the country’s most talented artisans. Our tightly curated collection spans...

  • Project Post Order Coordinator

    6 mesi fa

    Milan, Italia Tecnimont A tempo pieno

    The Project Post Order Coordinator manage andmonitor all the Post Order activities (expediting, inspection and logistics)for the assigned project/s, to ensure the achievement of the defined results interms of schedule, quality and budget. He/She directly reports to the responsible of the Post OrderManagement and to the Project Procurement Manager, once...

  • Material Management Specialist

    6 mesi fa

    Milan, Italia Webuild A tempo pieno

    Webuild is the new name of the Salini Impregilo Group, the global construction player specialized in building large works and complex infrastructure for the sustainable mobility, hydroelectric energy, water, green buildings and the tunnelling sectors. Webuild is the expression of 117 years of applied engineering experience in 50 countries, in five...

  • Risk Management Specialist

    2 settimane fa

    Milan, Italia Selection 4.0 A tempo pieno

    Per azienda cliente, solida e strutturata realtà internazionale operante nel settore delle costruzioni/impiantistica siamo alla ricerca di un:  Risk Management Specialist  Obiettivo: La risorsa supporterà il team di Risk Management in gli aspetti relativi alle analisi, valuatazioni dei rischi,miglioramento dei processi e digitalizzazioni della...

  • Workforce Management Specialist

    4 settimane fa

    Milan, Italia Iliad Italia S.p.A. A tempo pieno

    Nel 2018 siamo arrivati in Italia con l'obiettivo di rivoluzionare il mercato delle telecomunicazioni e la vita di milioni di utenti. Per farlo, abbiamo messo al centro le persone costruendo relazioni basate su trasparenza e fiducia e promuovendo innovazione, semplicità e qualità. In 6 anni abbiamo superato i 10 milioni di utenti, sviluppato una rete...

  • Risk management specialist

    2 settimane fa

    Milan, Italia Selection 4.0 A tempo pieno

    Per azienda cliente, solida e strutturata realtà internazionale operante nel settore delle costruzioni/impiantistica siamo alla ricerca di un:Risk Management SpecialistObiettivo:La risorsa supporterà il team di Risk Management in gli aspetti relativi alle analisi, valuatazioni dei rischi,miglioramento dei processi e digitalizzazioni della business...

  • Digital Sales Specialist

    1 giorno fa

    Milan, Italia Digital Gravity Ltd A tempo pieno

    Your Role :An exciting new opportunity has arisen to join our company as Digital Sales Specialist in our Lab Water Team in Italy. A Digital Sales Specialist work together with the field sales organization by focusing on a defined geography, with the objective of meeting or exceeding set sales targets, through growing existing accounts and creating additional...

  • Portfolio Management Specialist

    3 giorni fa

    Milan, Italia Oliver James Associates Ltd. A tempo pieno

    Porfolio Management Operations - PropertyIl Team è responsabile della relazione e della gestione tecnico amministrativa dei clienti Corporate con particolare focus su account multinazionali complessi, spesso con coinvolgimento di captive.In qualità di Multinational Corporate Portfolio Management Specialist, avrai il compito di gestire autonomamente i...

  • Workforce Management Specialist per Iliad Customer Care

    4 mesi fa

    Milan, Italia Groupe iliad A tempo pieno

    Il Work Force Management Specialist è un membro attivo del Team Customer Care e si occuperà di garantire la qualità dei servizi offerti all’Utente. Riportando Work Force Management Manager, si occuperà delle seguenti attività: Analizzare e monitorare il traffico di capacity/staffing a real time, medio e lungo termine Analizzare stagionalità,...

  • Systems Management Specialist

    1 mese fa

    Milan, Italia InterSystems A tempo pieno

     The Systems Management Specialist is responsible for the overall delivery of the System Architecture Plan and management of associated resources and activities to ensure that InterSystems software is delivered and deployed in line with project requirements.Key Responsibilities:Execute the process of designing, reviewing and installing all the InterSystems...

  • Risk Management Specialist

    2 settimane fa

    Milan, Italia Selection 4.0 A tempo pieno

    Per azienda cliente, solida e strutturata realtà internazionale operante nel settore delle costruzioni/impiantistica siamo alla ricerca di un:  Risk Management Specialist  Obiettivo: La risorsa supporterà il team di Risk Management in gli aspetti relativi alle analisi, valuatazioni dei rischi,miglioramento dei processi e digitalizzazioni della...

  • Specialista SAP WM

    1 mese fa

    Milan, Italia InRebus Technologies s.r.l. A tempo pieno

    InRebus Technologies nasce come software house e consulting company. Oggi è un'azienda versatile fatta di persone con profonda esperienza nei settori IT, formazione e multimedia: progettiamo soluzioni digitali avanzate in grado di fornire ai nostri clienti la migliore esperienza possibile. InRebus Technologies per azienda cliente un/una: Specialista SAP WM...

  • Jr Logistic Specialist

    2 settimane fa

    Milan, Italia Nestlé SA A tempo pieno

    Position SummaryIn this role you will manage warehouse operations and delivery service network together with Nespresso Logistics Team and third-party logistics providers. The goal is providing outstanding delivery services to our customers across the different channels, meeting quality standards, maximizing process efficiency and minimizing costs.A day in...

  • Digital Sales Specialist

    2 settimane fa

    Milan, Italia Digital Gravity Ltd A tempo pieno

    Your Role :An exciting new opportunity has arisen to join our company as Digital Sales Specialist in our Lab Water Team in Italy. A Digital Sales Specialist work together with the field sales organization by focusing on a defined geography, with the objective of meeting or exceeding set sales targets, through growing existing accounts and creating additional...

  • Data Management and Financials Specialist

    2 settimane fa

    Milan, Italia Experis - Gruppo Manpower srl A tempo pieno

    Autore annuncio: Experis - Gruppo Manpower srlZona lavoro: MILANOData pubblicazione: 01 novembre 2024Descrizione offerta:Contratto: Assunzione DirettaLuogo di lavoro: MILANOPer nostro cliente, contesto bancario dinamico e orientato alla crescita, stiamo cercando due Data Management and Financials Specialist che opereranno nell'ambito della Direzione...

  • Specialista SAP WM

    2 settimane fa

    Milan, Italia InRebus Technologies s.r.l. A tempo pieno

    InRebus Technologies nasce come software house e consulting company.Oggi è un'azienda versatile fatta di persone con profonda esperienza nei settori IT, formazione e multimedia: progettiamo soluzioni digitali avanzate in grado di fornire ai nostri clienti la migliore esperienza possibile.InRebus Technologies per azienda cliente un/una: Specialista SAP WM...

  • Credit Management Specialist

    3 settimane fa

    Milan, Italia Adecco Italia A tempo pieno

    Adecco Lifescience, specialized division of Adecco, is looking for a CREDIT MANAGEMENT SPECIALIST for a leading company in the Healthcare sectorMain Duties and Responsibilities· Support to Credit Manager in the creditworthiness evaluation of potential customers of the identified Subsidiary’s cluster area, ensuring tasks are completed in line with standard...

  • Customer Service Specialist

    6 mesi fa

    Milan, Italia RDM Group A tempo pieno

    Job description:As one of the biggest players in paperboard manufacturing we’re currently looking for suitable candidates to join our Milan team of Back Office on the position of:Customer Service SpecialistHe/she will be a member of Italian Team and will be in charge of the portfolio of B2B customers in the Order to Cash process. He/she will act as a...

  • Material Management Specialist

    6 mesi fa

    Milan, Italia Webuild A tempo pieno

    Webuild, nuovo nome di Salini Impregilo, è un player globale delle costruzioni specializzato nella realizzazione di grandi opere e infrastrutture complesse per la mobilità sostenibile, l’energia idroelettrica, l’acqua, i green buildings, il tunneling. Espressione di 117 anni di esperienza ingegneristica applicata in 50 paesi dei cinque continenti,...

  • EMEA Pricing

    6 mesi fa

    Milan, Italia Amplifon A tempo pieno

    EMEA Pricing & Revenue Management Specialist MarketingMilano, Lombardia, Italy Who we are Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization, and consumer care. More than 20,000 professionals every day in a network more than 9,500 points of sale across...