Order Management Specialist
5 mesi fa
Job Summary
:You will be responsible for the successful management of customer account for spare part contracts and repairs. You will ensure timely completion of all activities related to spares contract, accurate billing, and reconciliation. You work on a regular basis with local Operation (Applied Materials customer service), Customer, Order fulfillment, Customer service representative, Planning, Purchasing, Marketing, Logistics, Finance, Sales.
Key Responsibilities
Order Management:
Customer and Contract repair support Consignment management Backlog management Critical orders & Downs follow-up Invoice & billing queries Customer ERP data integrity alignment Customer pricing data alignmentCustomer and Account team support:
Frontline primary contact to customers regarding Spares operational issues and escalation management Pre-Sales support Publishing reports Managing escalations from internal customer (Account team) Follow-up of KPIs to meet customer requirements Attend meetings to address any customer specific issues or support process standardization discussions/Customer specific issues. Always ensure consistent adherence to processes documented.Billing:
Manage billing for FPM and customer accounts. Ensures all billing and reconciliation tasks between Applied Materials and customer is completed on time (monthly + weekly pre-reconciliation). Ensure Ship Not Billed activity/billing aging is minimum. If discrepancy is discovered, you will be responsible for working with relevant internal/external party to resolve. Responsible to manage and resolve customer inquiries/dispute with collaboration with local Customer service team and Sales teamInventory Management:
Ensure 100% alignment between customer and Applied Materials system Quarterly Book to BookYearly Physical inventoryReverse Logistics:
Process all reverse supply chain and failure analysisYour profile :
Commercial Education, Bachelor or Master degree with minimum 5 years working experience in customer service Fluent in both French and English, an additional language would be a plus Strong customer focus, empathy, active listening, patience in order to build positive relationships with customers Strong communication skill, curious, team spirit, analytical and problem-solving skills, rigor Good analytical skills Knowledge of supply chain processes, overall spares & services business processes would be appreciated. Semiconductor experience is a plus Project management experience is a plus SAP/CRM experience is a plusTECHNICAL COMPETENCIES
Knowledge of computer and Microsoft office product Good Excel knowledge (Pivots, VLOOKUP’s, Charts etc.) MS Outlook MS PowerPoint SAP
Qualifications
Education:
Associate's DegreeSkills:
Certifications:
Languages:
Years of Experience:
1 - 2 YearsWork Experience:
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 10% of the TimeRelocation Eligible:
No-
Order Management
3 mesi fa
Milan, Italia Artemest A tempo pienoArtemest is a digital destination that offers unrivalled access to the world of Italian craftsmanship and design. Serving an audience of design professionals and enthusiasts, our sophisticated platform showcases over 60,000 products designed and handmade in Italy by 1,500 of the country’s most talented artisans. Our tightly curated collection spans...
-
Project Post Order Coordinator
5 mesi fa
Milan, Italia Tecnimont A tempo pienoThe Project Post Order Coordinator manage andmonitor all the Post Order activities (expediting, inspection and logistics)for the assigned project/s, to ensure the achievement of the defined results interms of schedule, quality and budget. He/She directly reports to the responsible of the Post OrderManagement and to the Project Procurement Manager, once...
-
Material Management Specialist
5 mesi fa
Milan, Italia Webuild A tempo pienoWebuild is the new name of the Salini Impregilo Group, the global construction player specialized in building large works and complex infrastructure for the sustainable mobility, hydroelectric energy, water, green buildings and the tunnelling sectors. Webuild is the expression of 117 years of applied engineering experience in 50 countries, in five...
-
Workforce Management Specialist
2 settimane fa
Milan, Italia Iliad Italia S.p.A. A tempo pienoNel 2018 siamo arrivati in Italia con l'obiettivo di rivoluzionare il mercato delle telecomunicazioni e la vita di milioni di utenti. Per farlo, abbiamo messo al centro le persone costruendo relazioni basate su trasparenza e fiducia e promuovendo innovazione, semplicità e qualità. In 6 anni abbiamo superato i 10 milioni di utenti, sviluppato una rete...
-
Systems Management Specialist
5 mesi fa
Milan, Italia InterSystems A tempo pienoThe Systems Management Specialist is responsible for the overall delivery of the System Architecture Plan and management of associated resources and activities to ensure that InterSystems software is delivered and deployed in line with project requirements.Key Responsibilities:Execute the process of designing, reviewing and installing all the InterSystems...
-
Milan, Italia Groupe iliad A tempo pienoIl Work Force Management Specialist è un membro attivo del Team Customer Care e si occuperà di garantire la qualità dei servizi offerti all’Utente. Riportando Work Force Management Manager, si occuperà delle seguenti attività: Analizzare e monitorare il traffico di capacity/staffing a real time, medio e lungo termine Analizzare stagionalità,...
-
Systems Management Specialist
2 settimane fa
Milan, Italia InterSystems A tempo pienoThe Systems Management Specialist is responsible for the overall delivery of the System Architecture Plan and management of associated resources and activities to ensure that InterSystems software is delivered and deployed in line with project requirements.Key Responsibilities:Execute the process of designing, reviewing and installing all the InterSystems...
-
Specialista SAP WM
3 settimane fa
Milan, Italia InRebus Technologies s.r.l. A tempo pienoInRebus Technologies nasce come software house e consulting company. Oggi è un'azienda versatile fatta di persone con profonda esperienza nei settori IT, formazione e multimedia: progettiamo soluzioni digitali avanzate in grado di fornire ai nostri clienti la migliore esperienza possibile. InRebus Technologies per azienda cliente un/una: Specialista SAP WM...
-
Credit Management Specialist
2 giorni fa
Milan, Italia Adecco Italia A tempo pienoAdecco Lifescience, specialized division of Adecco, is looking for a CREDIT MANAGEMENT SPECIALIST for a leading company in the Healthcare sectorMain Duties and Responsibilities· Support to Credit Manager in the creditworthiness evaluation of potential customers of the identified Subsidiary’s cluster area, ensuring tasks are completed in line with standard...
-
Customer Service Specialist
5 mesi fa
Milan, Italia RDM Group A tempo pienoJob description:As one of the biggest players in paperboard manufacturing we’re currently looking for suitable candidates to join our Milan team of Back Office on the position of:Customer Service SpecialistHe/she will be a member of Italian Team and will be in charge of the portfolio of B2B customers in the Order to Cash process. He/she will act as a...
-
Material Management Specialist
5 mesi fa
Milan, Italia Webuild A tempo pienoWebuild, nuovo nome di Salini Impregilo, è un player globale delle costruzioni specializzato nella realizzazione di grandi opere e infrastrutture complesse per la mobilità sostenibile, l’energia idroelettrica, l’acqua, i green buildings, il tunneling. Espressione di 117 anni di esperienza ingegneristica applicata in 50 paesi dei cinque continenti,...
-
EMEA Pricing
5 mesi fa
Milan, Italia Amplifon A tempo pienoEMEA Pricing & Revenue Management Specialist MarketingMilano, Lombardia, Italy Who we are Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization, and consumer care. More than 20,000 professionals every day in a network more than 9,500 points of sale across...
-
Trainee Excellence Management
15 ore fa
Milan, Italia Kuehne+Nagel A tempo pienoTrainee Excellence Management & Tender ExpertMilan, Italy | Vertrieb & Account Management | Vollzeit | req119723The National Supply Chain Design & Continuous Improvement Expert works within the Sales & Marketing Function. The Sales & Marketing Function in Kuehne+Nagel is a fundamental asset to achieve accelerated growth and uncomparable customer excellence,...
-
Biddable Specialist
5 mesi fa
Milan, Italia Starcom A tempo pienoJob Description Your to-do list: Creation of social, search and YT campaigns on major digital platforms such as Ads Manager or Google Ads; Support in the implementation of strategies and rationales; Data collection and insights from EE countries; Analysis and reporting of campaign performance; Collaboration with the coordination team and the...
-
Biddable Specialist
2 mesi fa
Milan, Italia Zenith A tempo pienoJob Description Your to-do list: Creation of social, search and YT campaigns on major digital platforms such as Ads Manager or Google Ads; Support in the implementation of strategies and rationales; Data collection and insights from EE countries; Analysis and reporting of campaign performance; Collaboration with the coordination team and the...
-
Credit Management Specialist
1 giorno fa
Milan, Italia Adecco Italia A tempo pienoAdecco Lifescience, specialized division of Adecco, is looking for a CREDIT MANAGEMENT SPECIALIST for a leading company in the Healthcare sectorMain Duties and Responsibilities· Support to Credit Manager in the creditworthiness evaluation of potential customers of the identified Subsidiary’s cluster area, ensuring tasks are completed in line with standard...
-
Data Management Junior Specialist
4 mesi fa
Milan, Italia Intrum A tempo pienoAt Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.Intrum è una società di servizi, leader nella gestione del credito presente in 20 paesi in Europa. Il 2023 è stato l’anno del centenario dalla Fondazione del Gruppo, nato in Svezia oggi vanta una...
-
Junior Investment Advisor
3 mesi fa
Milan, Italia Indosuez Wealth Management A tempo pienoJob summary Description of the key activities Within the local Advisory Team, you will support Senior Investment Advisors in their daily contact with Wealth Managers on the provision of investment advisory services. Your main mission will be to support Investment Advisors at the interface between the product and investment specialists and the bank's...
-
Junior Investment Advisor
3 mesi fa
Milan, Italia Indosuez Wealth Management A tempo pienoDescription du poste Description of the key activities Within the local Advisory Team, you will support Senior Investment Advisors in their daily contact with Wealth Managers on the provision of investment advisory services. Your main mission will be to support Investment Advisors at the interface between the product and investment specialists and...
-
Incident Management Technical Coord.
5 mesi fa
Milan, Italia Vodafone A tempo pienoIncident Management Technical Coordinator The role will be part of Network Governance inside Local SAC structure in Vodafone Network Operations. The candidate has as main objective to perform governance activities in Network Operations, with focus on incident management, 3rd party management, carrier and vendor handling, reporting and performance...