VMware Platform Operation Manager

1 mese fa

Roma, Italia Orange Business Services A tempo pieno

about the role

DIVISION / DEPARTMENT

Orange Business provides Enterprise Services to our international customers, thus permitting our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business. GDO is a division within Orange Business whose mission is to build and run efficient, innovative solution developing Orange global capabilities and enabling seamless experience for Customers. Within GDO the Customer Service Delivery department develops Cloud services for the Orange group and Customer Services Support is responsible to operate and maintains Orange Cloud Computing offers.

ROLE description:

The operational model for our Cloud solutions are based on three main domains: Technical, Services and Operations. The Platform Operation Manager is responsible for the Technical Operation domain of one or more Cloud solutions primarily during the RUN phase. As such it is a key role that guarantees the quality, the technical integrity and the end-to-end performance of the platform and all the associated continuous improvement actions for all operation activities required to operate and evolve it over time.

This covers the following main responsibilities:

technical support to the Customer during adoption of complex solution or during the consolidation/assessment of their new technical requirements on the production platform, accountable for the performance and stability of the operational platform ensures regular performance evaluations and audits of the platform, develop provisioning of best practices and take any relevant proactive measures when necessary to maintain the necessary performance levels of the platform(s) and to guarantee its end to end technical integrity, be the Privileged Contact for our Architecture and Engineering teams for the technical discussions linked to the evolutions and extensions to the Customer service, ensures consistent evolution of the services and lead the organic growth activities of the platform, make the technical decisions to properly operate the platform. Lead and manage technical escalation and support service improvement plan for any issue or need where technical leadership is required, supervision and coordination of the other operational L2 Support teams on all ITIL critical processes by providing the necessary technical support and leadership where required, validation and technical coordination of the execution of complex changes, problem resolution being key member of the Change Advisory Board, validation and technical coordination of the overall release management process during planning and execution phases, in cooperation with our Engineering teams, validation and technical coordination of the overall capacity management process and plans, in cooperation with our Capacity Manager, responsible for the maintenance/evolution of the proactive monitoring systems and maintenance of the service and for the implementation, industrialization and automatization measures aimed to improve the overall service operation efficiency and profitability, maintain up-to-date the technical documentation of the Cloud platform and Services operated

about you

The role requires strong technical hands-on competences on VMware product suite as well as architecture and technical design ability in VMware SDDC and associated technologies. The ability to provide an extensive senior level support and environment management experience is also required being this role part of a technical skilled support team in a 24x7 managed service environment providing remote technical support and project services to multiple client environments. Master’s degree with at least 8-10 years’ experience on Service Management and Technical Projects/Operation for complex IT solutions. Experienced in managing private and hybrid cloud platform. Experience in automation of BASE OPS tasks and activities is a plus.

The role requires a high level of technical leadership skills:

Experience on design and management of complex technical solutions (converged and hyper converged) Strong technical design ability and expertise in the implementation and configuration of highly available virtual & physical infrastructure solutions Experience of capacity planning and sizing methodologies for VMware virtualisation solutions Familiar with cloud-native technologies and hyper scalers (MS Azure preferred) Devops capabilities: Ansible, Terraform Automation capabilities: automating operational activities and cloud infrastructure management tasks through powershell, bash and python Infrastructure management: Virtualization Engineer and Networking capabilities on the following Cloud technologies (Virtualization, Storage, Cloud management platforms, Cloud APIs), with knowledge of Dell VxBlock Cloud, “hands on” competencies on vSphere, NSX (V/T), vROPs, Zerto virtual replication, Commvault, Veeam and/or Veritas Netbackup solution, Storage DELL Unity, Isilon environment required Cloud certifications (, VMware NSX-T, MS Azure) are a plus

Strong Operational experience in complex IT solutions:

provide senior technical leadership to support and operations teams delivering to customer SLAs Proven analytical, evaluative and problem-solving abilities Operate on own initiative when required Ability to effectively prioritize and execute tasks in a high-pressure environment Escalate issues appropriately to the relevant vendor while remaining within service levels and act as the Customer’s advocate to the vendor at all times Good knowledge of operational processes Fluent communication in English and Italian Coordination/Project management skills are an advantage Good team spirit, customer-orientated Experience of working within an international context

additional information

Platform Operation Manager may be called upon to participate during non-business hours operations, targeted at maintaining and improving the service quality.

A suitable training program will be proposed to ensure continuous development of the competencies required for the job.

Research addressed to personnel belonging to disable and protected categories art.18 law 68/99 too.


department

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

contract

Regular

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