CONCIERGE - Palazzo Cordusio a Gran Melia' Hotel

3 mesi fa

Milan, Italia Melia Hotels International A tempo pieno

“The world is yours with Meliá”  

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. 

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

Because belonging to the great Meliá family is being VIP  

You will enjoy  My MeliáRewards  which is the exclusive loyalty programme for our employees with exclusive benefits and advantages. 

In addition, enjoy the  My MeliáBenefits  programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you  

The Concierge, as an expert prescriber and authentic ambassador of the destination, is responsible for receiving and managing customer requests, always providing them with unique and personalised services and products and committing to achieving excellence in customer satisfaction.

OPERATIONS

Comply with the strategy of experiences in the destination, offering customers unique services and products according to their preferences. Efficiently manage all guest requests, applying upselling and cross-selling techniques to optimise the hotel's extra revenues, committing to achieving total guest satisfaction. Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations. Manage customer incidents, following the established protocols. Comply with the attributes, standards and manuals applicable to their department. Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans. Comply with the Sensory Architecture defined for their area. Verify material orders following the set product guidelines, for better optimisation of economic resources.

HEALTH & SAFETY// HEALTHY WORKPLACE

Be knowledgeable of the hotel’s evacuation plan. Be knowledgeable of the personal protective equipment and use it correctly. Be knowledgeable of the methods, work procedures and risks inherent to their activity. Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.

EDUCATION AND TRAINING: Training in Tourism, social sciences, PR, or similar.

LANGUAGES: Local language (depending on the geographical location of the property) and advanced English. A third language would be an asset.

SPECIFIC KNOWLEDGE: · Knowledge of hotel management tools. · Excellent knowledge of the destination. · Command of the Office package. · Knowledge of hotel operations · Vocation for service. · High orientation to the luxury segment. · Ability to work in a team. · Communication skills. · Problem-solver.· Organisation and planning. · Proactivity and Innovation. · Attention to detail.

EXPERIENCE: External: 2 years in a similar position in the hospitality industry. Internal: At least 1 year of experience in the Guest Experience department or other customer-facing department.

At Meliá we are all VIP  

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,  VIP  People. 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. 

If you want to be “ Very Inspiring People “, follow us on: 

 – TWITTER – LINKEDIN – INDEED – 

  • CONCIERGE - Palazzo Cordusio a Gran Melia' Hotel

    5 mesi fa

    Milan, Italia Meliá Hotels International A tempo pieno

    The Concierge, as an expert prescriber and authentic ambassador of the destination, is responsible for receiving and managing customer requests, always providing them with unique and personalised services and products and committing to achieving excellence in customer satisfaction.   OPERATIONS Comply with the strategy of experiences in the destination,...

  • Guest Service Line

    5 mesi fa

    Milan, Italia Melia Hotels International A tempo pieno

    “The world is yours with Meliá”   Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.  It means knowing that you have started one of...

  • Receptionist- Gran Melià Palazzo Cordusio

    5 mesi fa

    Milan, Italia Melia Hotels International A tempo pieno

    “The world is yours with Meliá”   Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.  It means knowing that you have started one of...

  • Guest Service Line

    7 mesi fa

    Milan, Italia Meliá Hotels International A tempo pieno

    Mission: The Guest Service Line Agent complies with the daily operations of the department, attending all customer requests through the telephone line and committing to achieve excellence in customer satisfaction.  What will I be doing? Comply with the customer service strategy through the established telephone line, efficiently managing all guest...

  • Sales Manager Palazzo Cordusio Gran Melià Milano

    3 mesi fa

    Milan, Italia Melia Hotels International A tempo pieno

    “The world is yours with Meliá”   Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.  It means knowing that you have started one of...

  • WAITER - Gran Melià Hotel Palazzo Cordusio Milano

    3 mesi fa

    Milan, Italia Melia Hotels International A tempo pieno

    “The world is yours with Meliá”   Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.  It means knowing that you have started one of...

  • Reservations Agent

    5 mesi fa

    Milan, Italia Melia Hotels International A tempo pieno

    “The world is yours with Meliá”   Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.  It means knowing that you have started one of...

  • Chef de Rang

    5 mesi fa

    Milan, Italia Melia Hotels International A tempo pieno

    “The world is yours with Meliá”   Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.  It means knowing that you have started one of...

  • Concierge Luxury Hotel

    4 mesi fa

    Milan, Italia Adecco Italia A tempo pieno

    Adecco Italia Spa ricerca per una struttura prestigiosa e di lusso per la città di Milano un/una:Concierge / Guest AssistantLa risorsa ricercata avrà come responsabilità principali:• Soddisfare le diverse richieste o necessità degli ospiti che alloggiano nella struttura;• Garantire un servizio di eccellenza nella cura e nell'assistenza dei...

  • WAITER - Gran Melià Hotel Palazzo Cordusio Milano

    5 mesi fa

    Milan, Italia Meliá Hotels International A tempo pieno

    MISSION: Responsible for providing appropriate and courteous service. Complies at all times with quality standards and pays special attention to customer service, ensuring that food and beverages are presented correctly before being delivered to customers in order to ensure the satisfaction of guests and customers, and earn their recognition and preference...

  • Concierge/ Guest Assistant Luxury Hotel

    7 giorni fa

    Milan, Italia adecco A tempo pieno

    Adecco Italia Spa ricerca per una struttura prestigiosa e di lusso per la citta di Milano un/una: Concierge / Guest Assistant La risorsa ricercata avra come responsabilita principali: - Soddisfare le diverse richieste o necessita degli ospiti che alloggiano nella struttura; - Garantire un servizio di eccellenza nella cura e nell'assistenza dei clienti;...

  • Chef de Rang

    6 mesi fa

    Milan, Italia Meliá Hotels International A tempo pieno

        Mission: Responsible for providing appropriate and courteous service. Complies at all times with quality standards and pays special attention to customer service, ensuring that food and beverages are presented correctly before being delivered to customers in order to ensure the satisfaction of guests and customers, and earn their recognition and...

  • Addetto/a Front Office

    4 giorni fa

    Milan, Italia Grand Hotel et de Milan A tempo pieno

    Grand Hotel et de Milan è una prestigiosa struttura 5 Stelle Lusso situata nel cuore di Milano, punto di riferimento per chi ricerca un’atmosfera elegante, riservata e accogliente. Inaugurato nel 1863, il “Milan” conserva tutto il fascino di un’antica casa milanese e ancora oggi è l’hotel prediletto dalle celebrità della cultura, dello...

  • Addetto/a Front Office

    4 giorni fa

    Milan, Italia Duomo Hotel & Apartments A tempo pieno

    Duomo Hotel & Apartments, MilanoChi siamoIl Duomo Hotel & Apartments è un hotel moderno, casual e smart, situato nel cuore del centro di Milano, a pochi passi dal Duomo e dalle attrazioni iconiche del Quadrilatero della Moda. Con il nostro payoff “The Essence of Hospitality”, offriamo ai nostri ospiti esperienze indimenticabili che vanno oltre il...

  • Concierge - Four Seasons Milan

    5 mesi fa

    Milan, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Chef de Partie

    5 mesi fa

    Milan, Italia Melia Hotels International A tempo pieno

    “The world is yours with Meliá”   Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.  It means knowing that you have started one of...

  • Finance Department Internship

    3 mesi fa

    Milan, Italia Melia Hotels International A tempo pieno

    “Il mondo è tuo con Meliá”   Continuare in Meliá significa avanzare in un viaggio senza confini, sfruttando le infinite opportunità di crescita e sviluppo che la nostra famiglia globale ti offre. È sapere che il mondo è tuo e che le tue opportunità di lavorare in diversi paesi sono a portata di mano, tutto mentre rimani parte della nostra...

  • Commis De Rang Appartenente alle Categorie Protette

    3 mesi fa

    Milan, Italia Melia Hotels International A tempo pieno

    “Il mondo è tuo con Meliá”   Unirsi a Meliá significa intraprendere un viaggio senza frontiere, perché le possibilità di crescita e formazione qui sono infinite. Significa essere consapevoli che il mondo è tuo e che avrai la possibilità di lavorare in molti paesi. E tutto ciò, sentendo di essere parte di una grande famiglia.  È la...

  • Commis de Partie Appartenente alle Categorie Protette

    3 mesi fa

    Milan, Italia Melia Hotels International A tempo pieno

    “Il mondo è tuo con Meliá”   Unirsi a Meliá significa intraprendere un viaggio senza frontiere, perché le possibilità di crescita e formazione qui sono infinite. Significa essere consapevoli che il mondo è tuo e che avrai la possibilità di lavorare in molti paesi. E tutto ciò, sentendo di essere parte di una grande famiglia.  È la...

  • Guest Assistant

    2 mesi fa

    Milan, Italia Randstad A tempo pieno

    Randstad Italia è alla ricerca di una risorsa da inserire come Guest Assistant per importante azienda cliente operante nel settore alberghiero 5 stelle lusso a Milano.  Orario di lavoro: Full-time 40 ore settimanali su turni con possibile turno notturno all’occorrenza.  Accoglienza degli ospiti secondo gli standard aziendali, aiutandoli con i...