Customer Success Manager EMEA

3 settimane fa

Milan, Italia Dailymotion A tempo pieno
Job Description

Dailymotion is actively looking for a Customer Success Manager within the Customer Success & Account Management team.

As a Customer and Success Manager, you will serve as advertiser and agency point-of-contact for all campaign-related inquiries from start to finish of campaign lifecycle.

Your main KPIs are client’s conversion and retention. Your scope will include, but is not limited to, the following: 

  • Respond to RFPs and client inquiries working closely with Sales, AdOps and Marketing teams 

  • Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives 

  • Expand and develop client relationship (client retention, growth, renewal, and client satisfaction) 

  • Ability to work on push to increase revenue on his/her portfolio 

  • Conduct in-depth analysis of campaign performances and develop actionable insights/recommendations for future campaigns in form of post-campaign reports 

  • Collaborate with AdOps team to secure campaign delivery 

  • Collaborate with Sales Marketing team to build strong and effective media and insights solutions 


Qualifications

  • At least 1 year of experience in adtech, media agency or saleshouse on a similar position 

  • Understanding of key notions in programmatic and digital advertising ecosystem 

  • Excellent organizational, interpersonal, and communication (written and verbal) skills 

  • Fluent in English and Italian 

  • Solid computer skills including advanced knowledge of MS Suite 

  • Ability to handle multiple priorities 

  • Strong analytical skills 

  • Problem identifier and problem solver 

  • Ability to function equally well independently and as part of a team 



Additional Information

At Dailymotion, we empower candidates to take action. If this job sounds like a great opportunity for you, be confident in your skills, we are always happy to meet you If needed, we can accommodate our recruitment process for your special abilities.

Want to learn more about us:

  • Dailymotion.com
  • New-York office - BuiltIn
  • Offices in France - Welcome to the Jungle
  • Our articles

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