Guest Relations Manager

3 mesi fa

Arzachena, Italia 7Pines Resort Sardinia A tempo pieno

Il 7Pines Resort Sardinia per la prossima stagione estiva 2025 è alla ricerca di un Guest Relations Manager.

Principali compiti:

  • Supervisionare e coordinare l'arrivo e la partenza degli ospiti speciali e degli ospiti VIP;
  • Gestire i messaggi e le e-mail per gli ospiti;
  • Gestire i reclami e i problemi degli ospiti e negoziare con loro in modo efficace;
  • Formare e gestire i membri del team per le relazioni con gli ospiti;
  • Accogliere e registrare gli ospiti al loro arrivo;
  • Organizzare le prenotazioni;
  • Sviluppare e implementare strategie per migliorare la soddisfazione e la fedeltà degli ospiti
  • Gestire richieste, reclami e domande degli ospiti in modo professionale e tempestivo;
  • Rispondere a domande sulla struttura e sull'area circostante;
  • Assicurare che gli ospiti ricevano i servizi di cui hanno bisogno.


Requisiti:

  • pregressa esperienza nel ruolo;
  • ottima conoscenza della lingua italiana e inglese;
  • empatia e ottime capacità comunicative.

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