Guest Relations Manager
2 mesi fa
Job description
Il 7Pines Resort Sardinia per la prossima stagione estiva 2025 è alla ricerca di un Guest Relations Manager.
Principali compiti:
Supervisionare e coordinare l'arrivo e la partenza degli ospiti speciali e degli ospiti VIP; Gestire i messaggi e le e-mail per gli ospiti; Gestire i reclami e i problemi degli ospiti e negoziare con loro in modo efficace; Formare e gestire i membri del team per le relazioni con gli ospiti; Accogliere e registrare gli ospiti al loro arrivo; Organizzare le prenotazioni; Sviluppare e implementare strategie per migliorare la soddisfazione e la fedeltà degli ospiti Gestire richieste, reclami e domande degli ospiti in modo professionale e tempestivo; Rispondere a domande sulla struttura e sull'area circostante; Assicurare che gli ospiti ricevano i servizi di cui hanno bisogno.
Requirements
Requisiti:
pregressa esperienza nel ruolo; ottima conoscenza della lingua italiana e inglese; empatia e ottime capacità comunicative.-
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