Sea Logistics Customer Care Specialist

3 settimane fa

Ancona, Italia Kuehne Nagel A tempo pieno
Do you have a passion for sea logistics and customer care? Imagine working for one of the worldâs leading logistics companies, where your expertise can make a global impact. Your Role Sea customer care expert support customers by providing helpful information, answering questions, and responding to complaints. You will provide front line support for clients and customers, and ensure that they are satisfied with our products, services and features, thereby contributing to excellent service standards. Your Responsibilities
  • Customer care and satisfaction: to pro actively advise and consult to ensure customer satisfaction
  • Shipment management: qualification and entry of customer orders into the operational execution process
  • Quotation management: qualification of customer inquiries, provide quotations and updates, set final selling price
  • Customer on boarding: inclusion and transfer of customer requirements into our systems
  • Customer data management: maintenance and integration of customer data in the our systems
  • Operational customer relationship management: knowledge exchange  with the sales
  • Reporting (creating, refining and reviewing reports)
Your Skills and Experiences
  • Sea Logistics background 
  • Intermediate level of English B1
  • Communication and conflict resolution skills
  • Analytical skills
Good Reasons to Join Since its foundation in 1890, Kuehne+Nagel has been committed to deliver its services with the highest standards to customers and communities, creating a tradition of excellence. Today, we are the number one player in logistics worldwide, with 1.400 location and 78.000 employees in 100+ countries. The Italian branch has 50+ years of activities and counts 40 locations with 3.000 team members partnering with more than 3000 clients. As a global organization, Sea, Air, Road and Contract Logistics are the four pillars of our business. As all Business Units strive to innovate while keeping a sustainable business outlook, we seek for drive and ownership in all our candidates. Passion and willingness to be part of a multicultural and dynamic team are a must to us We care about our people as much as we do for our customers: we inspire our colleagues to act according to their uniqueness, empower them to own their career path, delivering the best balance between performance and individual wellbeing. Your contribution will always matter. What we offer: We strive to provide you and your loved ones with a first-class benefits experience, focused on supporting your physical, financial, and emotional wellbeing. Our benefits are centered around you and your family, our offer is constantly improving: - Accidental coverage (at and outside work) - Extra Medical insurance - Full access to Fitprime for you and your friends: access to +3000 Gyms, pools and sport centers + Online workout (e.g. yoga, mindfulness, cardio) + nutritionist - Speexx, your digital coaching platform for language training â For you and someone of your choice - 5 extra days of paternity leave - Remote working enhancement for new parents - 1 day off for volunteering activities - Free Tax return support (730) - Free social welfare consulting (e.g. INPS, disability, pension) 1000+ discount on products and services - Special discount on travels with Interline Turismo

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