Sea Logistics Customer Care Specialist

3 mesi fa

Ancona, Italia Kuehne + Nagel As A tempo pieno

Do you have a passion for sea logistics and customer care? Imagine working for one of the world's leading logistics companies, where your expertise can make a global impact.
Your RoleSea customer care expert support customers by providing helpful information, answering questions, and responding to complaints. You will provide front line support for clients and customers, and ensure that they are satisfied with our products, services and features, thereby contributing to excellent service standards.
Your ResponsibilitiesCustomer care and satisfaction: to proactively advise and consult to ensure customer satisfactionShipment management: qualification and entry of customer orders into the operational execution processQuotation management: qualification of customer inquiries, provide quotations and updates, set final selling priceCustomer onboarding: inclusion and transfer of customer requirements into our systemsCustomer data management: maintenance and integration of customer data in our systemsOperational customer relationship management: knowledge exchange with the salesReporting: creating, refining, and reviewing reportsYour Skills and ExperiencesSea Logistics backgroundIntermediate level of English B1Communication and conflict resolution skillsAnalytical skillsGood Reasons to JoinSince its foundation in 1890, Kuehne+Nagel has been committed to delivering its services with the highest standards to customers and communities, creating a tradition of excellence. Today, we are the number one player in logistics worldwide, with 1,400 locations and 78,000 employees in 100+ countries. The Italian branch has 50+ years of activities and counts 40 locations with 3,000 team members partnering with more than 3,000 clients. As a global organization, Sea, Air, Road, and Contract Logistics are the four pillars of our business. As all Business Units strive to innovate while keeping a sustainable business outlook, we seek drive and ownership in all our candidates. Passion and willingness to be part of a multicultural and dynamic team are a must for us
We care about our people as much as we do for our customers: we inspire our colleagues to act according to their uniqueness, empower them to own their career path, delivering the best balance between performance and individual wellbeing. Your contribution will always matter.
What we offerWe strive to provide you and your loved ones with a first-class benefits experience, focused on supporting your physical, financial, and emotional wellbeing. Our benefits are centered around you and your family, and our offer is constantly improving:
Accidental coverage (at and outside work)Extra Medical insuranceFull access to Fitprime for you and your friends: access to +3000 Gyms, pools, and sport centers + Online workout (e.g. yoga, mindfulness, cardio) + nutritionistSpeexx, your digital coaching platform for language training – For you and someone of your choice5 extra days of paternity leaveRemote working enhancement for new parents1 day off for volunteering activitiesFree Tax return support (730)Free social welfare consulting (e.g. INPS, disability, pension)1000+ discount on products and servicesSpecial discount on travels with Interline Turismo
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