Guest services executive

4 giorni fa

Anacapri NA, Provincia di Napoli; Campania, Italia Bachecalavoro Tempo pieno

Luogo di lavoro: Anacapri

WeareonthelookoutforapassionateGuestServicesExecutive-FrontOfficetojointhesummerseason2027ofJumeirahCapriPalace.

Themaindutiesandresponsibilitiesare:

Welcomeguestsandmanagecheck-in/check-outprocessesaccuratelyandefficiently.

Respondpromptlytoguestinquiriesandrequests,ensuringpersonalizedservice.

Coordinatewithotherdepartments(Housekeeping,Concierge,ExecutiveLounge,Recreation,F&B)tofulfillguestneeds.

Handlespecialrequestssuchastransportation,diningreservations,andamenities.

Resolveminorguestcomplaintsprofessionallyandescalatecomplexissueswhennecessary.

Promotehotelservicesandamenities,upsellingwhereappropriate.

Maintainaccurateguestrecordsandensurecompliancewithservicestandards.

SupportVIPandrepeatguestrecognitionprograms.

Upholdsafety,security,andprivacyprotocolsatalltimes