Customer Success Specialist Information Technology Ecosystem

1 mese fa

Milano, Italia Ingram Micro A tempo pieno

Customer Success Specialist Information Technology Ecosystem

About Us

Ingram Micro is a leader in global tech, connecting innovative IT solutions with businesses all over the world. With our AI-powered platform, Ingram Micro Xvantage , we make it easy for customers to get exactly what they need, from hardware and cloud subscriptions to personalized recommendations and seamless order tracking. Our reach covers nearly 90% of the global population, and we’re proud to play a crucial role in supporting a wide range of business technology experts. Ingram Micro provides a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support. We’re also committed to strong environmental and social standards as part of our ESG (Environmental, Social, and Governance) and DEIB (Diversity, Equity, Inclusion and Belonging) practices.

What You’ll Do:

As a Customer Success Specialist focused on high-tech solutions, you’ll be the go-to for our clients—helping them find the best-fit IT solutions and supporting their and our growth. Your work will be a mix of guiding customers, finding ways to build on their success with our products, and building new opportunities.

In this role, you will:

  • Build Relationships: Engage with clients regularly, making sure they feel heard, understood, and fully supported.

  • Solve Problems: Identify the right server and storage solutions for each customer’s needs, helping them get the most out of our products.

  • Drive Growth: Spot opportunities for customers to grow with us, whether through cross-selling or introducing new products that fit their needs.

  • Support Technical Needs: Be the first point of contact for technical questions, coordinating with our internal teams as needed.

  • Collaborate and Innovate: Partner with sales, brand managers, and marketing to roll out new ideas and campaigns that help clients succeed.

What We’re Looking For:

  • Excellent communication skills in English.

  • A problem-solver with the ability to think on your feet and adapt quickly.

  • A solid understanding of server and storage technology (or the willingness to learn).

  • Someone who’s team-oriented and passionate about helping customers thrive.

Why You’ll Love It Here:

  • Grow Your Skills: We invest in your growth, with learning opportunities, mentorship, and the chance to work with cutting-edge tech.

  • Work in a Global Community: Join a team that brings together people from diverse backgrounds and perspectives.

  • Be Part of Something Bigger: Ingram Micro is at the heart of the global IT ecosystem, and you’ll be a key part of our mission to empower businesses around the world.

If you’re ready to dive into a role where you can make a real impact, we’d love to meet you

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