Customer Success Specialist

6 mesi fa

Milano, Italia JoVE A tempo pieno

JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as University of Padua, University of Bologna, University of Naples Federico II, University of Turin, and University of Milan Statale in Italy and Harvard, MIT, Yale, and Stanford in the US,.

As a growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

**The Role**

JoVE is currently accepting resumes for the position of Customer Success Specialist based either in Rome or Naples. The specialist will be working with existing JoVE customers (universities and research centers to demonstrate how JoVE video resources can help aid their pedagogy.

**Responsibilities**:

- Customer-facing role with a focus on outreach to faculty members to integrate JoVE resources into their curriculum and increase usage at existing customers
- Delivering product awareness within new and ongoing customer Universities and Research Institutes
- Product presentations delivery and webinars organization at: (1) exhibits and conferences (2) University seminars and workshops (3) client onsite visits
- Providing customer feedback to sales, product and marketing teams
- Maintaining positive ongoing relationships with customer institutes to provide support and ensure client satisfaction and retention

**Requirements**:

- Bachelor or Master degree in Life Science disciplines
- Fluent in Italian with proficiency in English.
- 1-3 years of previous experience in selling and servicing in the education/publishing market is desirable
- A demonstrated passion for science, education, lowering costs for students, and the belief that video/technology can truly make a difference throughout the educational process
- Strong interpersonal skills with a passion for remote relationship building
- Ability to tell a compelling story in a short period of time
- Possess excellent listening skills and attention to detail
- Knowledge of education, market trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering or Psychology
- Experience in networking by means of cold calling

Please share your resume in **English**.

**Why Join JoVE?**
- When working with JoVE, you can expect salary and benefit package competitively placed within the local market
- You will make a direct impact in accelerating science research and in improving student learning in science education
- Opportunity to work with global teams and in an environment that promotes innovation and collaboration
- Our strong promotion from within culture draws a clear path to advance your career with us

Pay: €35,000.00 per year

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