Customer Success Specialist
2 giorni fa
We are currently looking for a:
**Customer Success Specialist**
**Main Responsibilities**:
- Customer Onboarding: Welcome new customers, guide them through our products and services, and ensure they have a clear understanding of the features offered.
- Ongoing Support: Provide continuous support to customers, address any issues or questions, and anticipate their needs to maximize satisfaction.
- Feedback Collection: Gather feedback from customers to continually improve our products and services, acting as a bridge between users and our development team.
- Data Analysis: Utilize data and metrics to assess customer performance and identify opportunities for process improvement.
**Requirements**:
- Proven experience in customer relationship management, preferably in the IT sector.
- Excellent communication and interpersonal skills.
- Proactive problem-solving ability and the capacity to work independently.
- In-depth knowledge of the products and services offered.
- Familiarity with data analysis tools and the ability to translate data into meaningful actions.
- Results-oriented and customer-focused.
**Necessary Skills**:
- Excellent verbal and written communication skills.
- Ability to work in a dynamic environment and adapt quickly to changes.
- Team spirit and the ability to collaborate with various departments.
**Economic Offer**:
- Flexible Work: Opportunities for flexible work to promote a healthy work-life balance.
- Continuous Training: Access to training and development programs to constantly improve your skills.
- Dynamic Work Environment: A passionate team and a stimulating work environment in the heart of Milan.
If you believe you have the necessary skills and experience to excel in this role, please submit your resume and a cover letter. We look forward to welcoming a new member to our customer success team
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