Junior Customer Success Specialist
14 ore fa
MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.
We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us.
As a result of this growth, we are looking for a talented Junior Customer Success Specialist to join our Italian team based in Milan.
The roleThe Junior Customer Success Specialist role will cover a wide range of customer support and sales tasks, working closely with the Business Development team. The Junior Customer Success Specialist will:
Be the first and main point of reference for dealers and guide them once the contract has been signedSupport our customers in defining their digital strategyEngage with clients at all levels and be the lead for all client engagementsCollaborate closely with Sales to support pilot customers, renewals, and expansion opportunitiesEvaluate dealer performance i.e. failures on website, pictures in stock, usage of new features, website performance etc.Support with the Sales Forecast reporting and monitoring systemPropose lead generating campaigns based on best in practice and over performing customersDeveloping testimonial strategies together with salesRequirementsOur ideal Junior Customer Success Specialist will have a keen interest in Sales, with a strong understanding of the digital or automotive industry. As well as:
Ability to work in a busy, fast paced environmentOutstanding customer service and relationship management skillsGreat communication skillsNative level of Italian and EnglishWork pattern and locationInternship, 40 hours per weekMonday to FridayHybrid working patternOffice based in MilanBenefitsPaid internshipMeal Vouchers for every day workedIndividual training pathsOpportunity to develop and move within the companyNational and international mobility optionsYearly team activitiesFood canteen at the officeWhat to expect from the Recruitment process:HR Interview (Italian and English)Hiring Manager interview (Italian)Country Manager interview (Italian)MotorK is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any kind. Our company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions at MotorK are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion or belief, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
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