Guest experience agent
4 settimane fa
“The world is yours with Meliá” Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? Job summary: We are looking for a Guest Experience Agent to join our team of passionate individuals at Palazzo Cordusio, a Gran Melià Hotel, to provide an effective, efficient, courteous and friendly service to all guests. Responsible for managing the first impressions of our Guests and, therefore, must occupy the hotel lobby and other public areas, particularly at busy times. What will I be doing? To assist the Guest Experience Team in all duties and responsibilities of the Department. To actively demonstrate excellence in customer service, whilst maintaining high levels of respect and a professional image at all times, with a particular focus to details and clients’ needs. To anticipate & identify guest and VIPs’ expectations, ensuring that their needs are met and where possible exceeded. To ensure all guests are greeted and acknowledged immediately on arrival at the desk, and that all telephones are answered promptly. To ensure that all guests’ requests and queries are answered as soon as possible, being familiar at all time with the complaints procedures and various quality tools. At Meliá we are all VIP Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. If you want to be “Very Inspiring People“, follow us on: INSTAGRAM – TWITTER – LINKEDIN – INDEED – GLASSDOOR Requirements: High level of English and Italian, a third language is a plus Minimum 2 to 3 years work experience in the same role in Hotel of similar category Well developed communication and customer relations skills Highly organized, results-oriented with the ability to be flexible and work well under pressure Complaint handling skills Flexibility and adaptability Because belonging to the great Meliá family is being VIP You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages. In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you
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Guest Experience Agent
3 giorni fa
Milano, Italia Dorchester Collection A tempo pieno**Descrizione del Ruolo**: **Chi Siamo**: **I Nostri Hotel **:Lavoriamo con alcuni dei migliori talenti all' interno del nostro mercato di riferimento, capaci di assicurare esperienze straordinarie agli ospiti che soggiornano negli hotel della Dorchester Collection. Sono innanzitutto le nostre persone che danno vita alla nostra Visione. Quale membro della...
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Guest Experience Host Part-time
4 settimane fa
Milano, Italia HR Search A tempo pienoLa HR Search, società specializzata nella ricerca e selezione di profili manageriali in campo alberghiero, ricerca per proprio cliente: **Guest Experience Host part time per Boutique Hotel raffinato nel cuore di Milano (#8784)** Si richiede: - Ottima conoscenza della lingua inglese (livello madrelingua, OBBLIGATORIO). - Esperienza precedente in piccoli...
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Guest Experience Agent
1 settimana fa
Milano, Italia Melia Hotels International A tempo pieno**_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...
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2023 - Guest Service Agent - Milano
4 settimane fa
Milano, Italia STARHOTELS S.P.A. A tempo pieno**Starhotels** is looking for a **Guest Service Agent** to become part of the front office team in **Milan**. As Guest Service Agent you will be the first point of contact for our Guests and, therefore, will be expected to perform the following tasks to the highest standards: - Perform all check-in and check-out activities as well as other related tasks -...
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Front Office
3 settimane fa
Milano, Italia Grand Hotel et de Milan A tempo pieno_**Grand Hotel et de Milan**_, prestigiosa struttura 5 Stelle Lusso situata nel cuore di Milano è alla ricerca di un/a _**Front Office-Guest Experience Turnante **_da inserire nel proprio team._ - **Il/la risorsa farà parte del team del Front Office / Concierge e si occuperà di entrare in contatto con gli ospiti e VIP in maniera diretta o tramite gli...
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Guest Service Agent
3 giorni fa
Milano, Italia Starhotels S.P.A. A tempo pienoJoin Starhotels and become part of the Reception Team as Guest Service Agent at our Hotel Business Palace in the heart of Milan.As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure.Your responsibilities include:Being the friendly face that responds promptly to guest inquiries, providing...
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Guest Service Agent
7 giorni fa
Milano, Italia Starhotels S.P.A. A tempo pienoJoin Starhotels and become part of the Reception Team as Guest Service Agent at our Hotel Rosa Grand in the heart of Milan.As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure.Your responsibilities include:Being the friendly face that responds promptly to guest inquiries, providing information...
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Guest Experience Host
5 giorni fa
Milano, Italia HR Search A tempo pienoLa HR Search, società specializzata nella ricerca e selezione di profili manageriali in campo alberghiero, ricerca per proprio cliente: **Guest Experience Host per Boutique Hotel raffinato nel cuore di Milano (#8603)** Si richiede: - Ottima conoscenza della lingua inglese. - Accogliere e gestire le richieste degli ospiti. - Agire come punto di riferimento...
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Guest Service Agent
3 giorni fa
Milano, Italia Marriott International, Inc A tempo pieno**Job Number** 24082925 **Job Category** Food and Beverage & Culinary **Location** Bulgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy...
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Guest Service Agent
2 ore fa
Milano, Italia Emaar Hotels & Resorts SRL (Armani Hotel Milano) A tempo pienoGUEST SERVICE AGENT INTERN **MAIN RESPONSIBILITIES**: - Welcome guests - Support the LS Manager and its team in administrative tasks - Support in managing guest requests in person and / or by phone - Learn to use sales techniques by offering services to the customer and interpreting his requests - Manage excellent relationships with colleagues from various...
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Guest Service Agent
4 settimane fa
Milano, Italia Emaar Hotels & Resorts SRL (Armani Hotel Milano) A tempo pienoGUEST SERVICE AGENT INTERN **MAIN RESPONSIBILITIES**: - Welcome guests - Support the LS Manager and its team in administrative tasks - Support in managing guest requests in person and / or by phone - Learn to use sales techniques by offering services to the customer and interpreting his requests - Manage excellent relationships with colleagues from various...
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Guest Service Agent
7 giorni fa
Milano, Italia Cosmo Hotel Spa A tempo pienoPalazzo Parigi Hotel & Grand SPA, Struttura 5 stelle Lusso nel cuore di Milano, è alla ricerca di una figura di Guest Service Agent da inserire all’interno del proprio staff. La figura ricercata si occuperà delle seguenti attività: - Gestione dei processi di check-in e check-out; - Rooming dei clienti; - Gestione delle operazioni di cassa e delle...
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Guest Service Agent
22 ore fa
Milano, Lombardia, Italia Marriott A tempo pienoJob Number Job Category Food and Beverage & CulinaryLocation Bulgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, ItalySchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to...
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Guest Service Agent
4 settimane fa
Milano, Italia Palazzo Parigi Hotel & Grand SPA A tempo pienoPalazzo Parigi Hotel & Grand SPA, Struttura 5 stelle Lusso nel cuore di Milano, è alla ricerca di una figura di Guest Service Agent da inserire all’interno del proprio staff. La figura ricercata si occuperà delle seguenti attività: - Gestione dei processi di check-in e check-out; - Rooming dei clienti; - Gestione delle operazioni di cassa e delle...
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Milano, Italia Dorchester Collection A tempo pieno**Descrizione del Ruolo**: **Chi Siamo**: **I Nostri Hotel **:Lavoriamo con alcuni dei migliori talenti all' interno del nostro mercato di riferimento, capaci di assicurare esperienze straordinarie agli ospiti che soggiornano negli hotel della Dorchester Collection. Sono innanzitutto le nostre persone che danno vita alla nostra Visione. Quale membro della...
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Guest Service Agent
3 settimane fa
Milano, Italia Cosmo Hotel spa A tempo pienoPalazzo Parigi Hotel & Grand SPA, Struttura 5 stelle Lusso nel cuore di Milano, è alla ricerca di una figura di Guest Service Agent da inserire all’interno del proprio staff. **La figura ricercata si occuperà delle seguenti attività**: Gestione dei processi di check-in e check-out; Rooming dei clienti; Gestione delle operazioni di cassa e delle...
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Guest Service Agent
1 settimana fa
Milano, Italia STARHOTELS S.P.A. A tempo pienoJoin Starhotels and become part of the Reception Team as **Guest Service Agent** at our **Hotel Business Palace **in the heart of Milan. As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure. Your responsibilities include: - Being the friendly face that responds promptly to guest inquiries,...
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Guest Service Agent
6 giorni fa
Milano, Italia Starhotels S.P.A. A tempo pienoJoin Starhotels and become part of the Reception Team as Guest Service Agent at our Hotel Business Palace in the heart of Milan. As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure. Your responsibilities include: Being the friendly face that responds promptly to guest inquiries, providing...
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Front Office/guest Experience Turnante
7 giorni fa
Milano, Italia Grand Hotel et de Milan A tempo pienoSTRAFhotel&bar | a member of Design Hotels - Starwood Preferred Guest ® è alla ricerca di un Front Office/Guest Experience Turnante **da inserire nel proprio Team** l/la risorsa farà parte del team del Front Office / Concierge e si occuperà di entrare in contatto con gli ospiti in maniera diretta o tramite gli agenti di viaggio, essere protagonista del...
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Milano, Italia Dorchester Collection A tempo pienoHotel Hotel Principe di Savoia Area/RepartoRoom Division - Guest Service RuoloSTAGE - Researcher (Guest Experience Back of the House) Tipologia ContrattualeStage Descrizione del ruolo Il Principe di Savoia, storico e prestigioso hotel di Milano, che fa parte della Dorchester Collection, una delle migliori compagnie di hotel di lusso al mondo, cerca per la...
