Advanced After Sales Engineer
2 settimane fa
Socomec per la sua sede di Isola Vicentina (VI), per il potenziamento del team Technical & Operational Support sta ricercando un After Sales Service Engineer .
L’obiettivo della mansione è quello di dare un supporto tecnico alla rete di assistenza post vendita Italiana e internazionale, oltre che affiancare gli enti di Ricerca & Sviluppo e Qualità su progetti di miglioramento dei prodotti.
La mansione prevede le seguenti attività:
- supporto tecnico avanzato da remoto alla rete di assistenza post vendita nazionale ed internazionale, attraverso appositi strumenti digitali;
- garantire qualità nell’analisi della problematica e risoluzione in tempi rapidi delle problematiche segnalate dal cliente;
- contribuire allo sviluppo e al miglioramento dei prodotti, degli strumenti, dei metodi e processi in ambito After Sales Service;
- contribuire alla creazione della documentazione tecnica legata all’attività di assistenza e documentazione utile per la formazione del personale di assistenza;
- formare i tecnici service, ed ove richiesto i Clienti (da remoto ed in aula);
- saltuariamente potrebbe essere richiesto l’intervento sul campo per supportare i tecnici locali.
Requisiti richiesti:
- diploma in ambito Elettrotecnico, Elettronico o esperienza pluriennale come installatore / tecnico interventista;
- ottima conoscenza della lingua Italiana;
- buona conoscenza della lingua inglese;
- buona capacità di analisi e risoluzione di problemi tecnici (problem-solving & trouble-shooting);
- capacità di pianificare in funzione delle priorità e delle scadenze;
- capacità di gestire in modo adeguato le criticità che si presentano in ambito service;
- attitudine e predisposizione al lavoro in Team;
- buona capacità di relazionarsi con clienti esterni ed interni;
- Disponibilità a saltuarie trasferte.
H-SIC-ES-2024-2499 #LI-SSA #Vicenza
Cosa offriamo:
- Ambiente dinamico
- Contesto internazionale con una lunga storia di innovazione e tecnologia
- Specifico onboarding e affiancamento iniziale
- Formazione continua
- Smart working e flessibilità oraria
- Welfare aziendale
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