Advanced After Sales Specialist
2 settimane fa
Descrizione del Lavoro
Socomec sta ricercando un After Sales Service Engineer per la sua sede di Isola Vicentina (VI) per il potenziamento del team Technical & Operational Support.
L'obiettivo della mansione è quello di dare un supporto tecnico avanzato alla rete di assistenza post vendita Italiana e internazionale.
Le attività principali includono:
1. Supporto tecnico avanzato da remoto alla rete di assistenza post vendita nazionale ed internazionale.
2. Analisi e risoluzione delle problematiche segnalate dai clienti.
3. Contribuzione allo sviluppo e al miglioramento dei prodotti, degli strumenti, dei metodi e processi in ambito After Sales Service.
4. Creazione della documentazione tecnica legata all'attività di assistenza e documentazione utile per la formazione del personale di assistenza.
5. Formazione dei tecnici service e dei clienti.
Requisiti richiesti:
- Diploma in ambito Elettrotecnico, Elettronico o esperienza pluriennale come installatore / tecnico interventista.
- Ottima conoscenza della lingua Italiana.
- Buona conoscenza della lingua inglese.
- Buona capacità di analisi e risoluzione di problemi tecnici.
- Capacità di pianificare in funzione delle priorità e delle scadenze.
- Capacità di gestire in modo adeguato le criticità che si presentano in ambito service.
- Attitudine e predisposizione al lavoro in Team.
- Buona capacità di relazionarsi con clienti esterni ed interni.
Cosa offriamo
- Ambiente dinamico
- Contesto internazionale con una lunga storia di innovazione e tecnologia
- Specifico onboarding e affiancamento iniziale
- Formazione continua
- Smart working e flessibilità oraria
- Welfare aziendale
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