Service Delivery Manager

1 mese fa

Italia RELEX Solutions A tempo pieno

RELEX Solutions is a profitable hypergrowth company employing over 2,000 people globally. In times of rapidly changing, fragmented consumer demand, new sales and fulfilment channels, and supply chain disruption, RELEX’s AI-driven, cloud-based platform helps CPG (Consumer Packaged Goods) brands and retailers move fast and find new ways to meet consumer needs while improving operational efficiency and controlling costs.

In response to our fast growth and market expansion, we are looking for an enthusiastic Service Delivery Manager to join our RELEX family in Italy . Our offices are located in Venice and Vimercate.

You’ll be responsible for selected services and a member of our central service delivery team. Together with the team, you’ll ensure that we deliver outstanding service to our customers. You will help the team achieve this goal by coaching, constantly improving, and sharing your knowledge on how to operate world-class cloud services.

What you’ll be doing:

  • You are directly responsible for selected services;
  • You ensure that RELEX services are developed and delivered with high quality;
  • You will develop and maintain RELEX-wide service delivery processes;
  • On top of financial targets many of your key performance indicators are linked to service quality such as SLAs and customer satisfaction surveys.

What you’ll bring to the table:

  • Strong experience in ITIL based Service management and process development including incident management, change management, business continuity management;
  • Proven capabilities to deliver measurable value in high-speed environments;
  • Strong will to learn how our products operate and deliver world-class service;
  • Fluency in Italian and English.

What we consider as an advantage:

  • IT infrastructure and capacity management knowledge;
  • Proactive and result-driven attitude towards work;
  • Strong proven analytical and problem-solving skills;
  • Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently;
  • Entrepreneurial attitude with an interest in growing the business;
  • Communication skills in Spanish.

What we offer you in return:

  • Flexible work hours and the possibility to work remotely;
  • International working environment and learning opportunities in a rapidly growing software company with a modern work culture;
  • Respectful and professional, yet easy-going atmosphere where individual thinking is encouraged;
  • Over 1500 energetic, ambitious, and fun colleagues internationally;
  • Great possibilities for personal growth and to influence the future path of the company;
  • A position where you can help retailers fight against food waste.

You can apply by sending your resume through the application form as soon as possible. Please note that we will fill this position as soon as we’ve found the right person, so we recommend that you act quickly.

If you have questions, Eva Pereira (eva. pereira[a]relexsolutions. com) is happy to answer them.

#J-18808-Ljbffr

  • Service Delivery Manager

    2 giorni fa

    Italia Relex Solutions A tempo pieno

    RELEX Solutions is a profitable hypergrowth company employing over 2,000 people globally. In times of rapidly changing, fragmented consumer demand, new sales and fulfilment channels, and supply chain disruption, RELEX's AI-driven, cloud-based platform helps CPG (Consumer Packaged Goods) brands and retailers move fast and find new ways to meet consumer needs...

  • IT Service Delivery Leader

    2 mesi fa

    Italia Trane Technologies A tempo pieno

    If you are a person with a disability and need assistance applying for a job, please submit a request. With environmentally friendly practices, MTA produces water-cooled chillers, condenser-less units, and air-cooled liquid chillers for the data center sector. As the IT Service Delivery Leader, you will provide strategic leadership and oversight for...

  • [R-519] - Delivery Manager

    4 settimane fa

    Italia Symphonieprime A tempo pieno

    Cosa farai in quanto Delivery Manager: Coordineerai e gestirai il ciclo di vita completo delle consegne dei progetti IT. Monitorerai costantemente lo stato di avanzamento dei progetti, identificando e gestendo i rischi potenziali. Supervisionerai la pianificazione delle risorse, assicurando l'allocazione ottimale delle competenze e dei tempi....

  • Service Project Manager

    1 mese fa

    Italia Thales Group A tempo pieno

    Location: Gorgonzola, ItalyThales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels...

  • Service District Manager

    2 mesi fa

    Italia Varian Medical Systems A tempo pieno

    Service District Manager (South) page is loaded Service District Manager (South) Apply locations Remote - Italy time type Full time posted on Posted 2 Days Ago job requisition id R-21458 Together, we can beat cancer. At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of...

  • Service District Manager

    1 mese fa

    Italia Varian A tempo pieno

    Service District Manager (South) page is loaded Service District Manager (South) Apply locations Remote - Italy time type Full time posted on Posted 30+ Days Ago job requisition id R-21458 Together, we can beat cancer. At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of...

  • Area Service Manager

    2 giorni fa

    Italia Enex A tempo pieno

    The Area Service Manager will report directly to the Service Manager and will oversee the aftersales services by liaising with suppliers and support centers - as well as with Enex' team - in order to actively resolve product issues. This is a role requires 50% travel (in or outside Italy) and 50% headquarter presence in Treviso.The applicant will be in...

  • Cloud Native Service Manager

    1 mese fa

    Italia Kiratech S.p.A. A tempo pieno

    Dal 2005, in Kiratech ci occupiamo di fornire consulenza, formazione e servizi in ambito Cloud Native e di aiutare le aziende ad adottare l'approccio Platform in modo efficace; siamo infatti membri della Cloud Native Computing Foundation (CNCF), partner dei principali Cloud Provider ed accogliamo al nostro interno un team con expertise in platform...

  • Client Service Manager

    2 mesi fa

    Italia TGM Research A tempo pieno

    Location: EMEA Region, preferably Spain / Italy / Portugal / Morocco About Us: TGM Research is one of the fastest growing and most innovative market research companies, offering valuable insights to businesses across various industries. We are committed to delivering high-quality market research solutions to our clients by connecting them with the...

  • District Service Manager

    2 mesi fa

    Italia Varian Medical Systems A tempo pieno

    District Service Manager (North West) page is loaded District Service Manager (North West) Apply locations Remote - Italy time type Full time posted on Posted 2 Days Ago job requisition id R-22745 Together, we can beat cancer. At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without...

  • ICT Service Manager Senior

    2 mesi fa

    Italia Herzum Software S.R.L. Unipersonale A tempo pieno

    Per un nostro Partner, siamo alla ricerca di un profilo "ICT Service Manager Senior". Il candidato sarà inserito nel gruppo di Service Management per la gestione di clienti Corporate. Sede di lavoro: full remote. Sono previsti sporadici incontri in sede a Milano (1 o 2 volte al mese) .Competenze richieste: Competenze in ambito IT Sistemi Rete (accesso e...

  • Delivery Specialist

    1 mese fa

    Italia Dedalus Group A tempo pieno

    Nei prossimi anni, anche grazie alle recenti gare di sanità digitale, lavoreremo per migliorare l’ottimizzazione dei processi diagnostico/sanitari. Con il suo approccio innovativo, basato su soluzioni complete e orientate ai processi, il Gruppo Dedalus supporta le organizzazioni sanitarie con i loro professionisti e caregiver, ma anche i pazienti e i...

  • Service Coordinator

    2 mesi fa

    Italia Kion Group AG A tempo pieno

    Per la filiale Emilia Ovest di Still Spa sita in San Polo di Torrile stiamo cercando e selezionando un/una COORDINATORE SERVICE La figura ricercata sarà assunta dalla società STILL Spa, parte dell’organizzazione Kion Industrial Trucks Solutions EMEA- ITALY che comprende al suo interno i brand STILL, Linde Material Handling e Baoli. Questi brand sono...

  • Gridspertise - Infrastructure and Cybersecurity Service Manager

    2 settimane fa

    Italia Enel A tempo pieno

    Job ID 10534Gridspertise - Infrastructure and Cybersecurity Service ManagerGeneral InformationCountryItalyState/RegionLazio, LombardiaCityMilano, RomaTeamDigital SolutionsSeniorityExpert (4-8 years of experience)Job TypePermanentHire TypeFull-TimeWork RegimenHybridPosting Date20-May-2024Expiration Date09-Jun-2024CompanyGridspertise s.r.l.Description and...

  • Gridspertise - Infrastructure and Cybersecurity Service Manager

    3 settimane fa

    Italia Enel A tempo pieno

    Job ID 10534Gridspertise - Infrastructure and Cybersecurity Service ManagerGeneral InformationCountryItalyState/RegionLazio, LombardiaCityMilano, RomaTeamDigital SolutionsSeniorityExpert (4-8 years of experience)Job TypePermanentHire TypeFull-TimeWork RegimenHybridPosting Date20-May-2024Expiration Date09-Jun-2024CompanyGridspertise s.r.l.Description and...

  • Service Associate Project Manager

    2 mesi fa

    Italia Hitachi Automotive Systems Americas, Inc. A tempo pieno

    Service Associate Project Manager page is loaded Service Associate Project Manager Apply locations Lodi, Lodi, Italy time type Full time posted on Posted 3 Days Ago job requisition id R0045313 Location: Lodi, Lodi, Italy Job ID: R0045313 Date Posted: 2024-03-04 Company Name: HITACHI ENERGY ITALY S.P.A. Profession (Job Category): Project/Program...

  • Project Manager

    2 mesi fa

    Italia TrueBlue A tempo pieno

    Management of consulting projects using advanced analytics tools as well as projects related to the implementation of a variety of technological solutions on Artificial Intelligence, Business Intelligence, Datawarehousing and CRM. Support new business development as well as product and solution evolution. ACTIVITIES: Organising and managing kick-off...

  • Japanese Language Project Manager

    2 giorni fa

    Italia Welocalize A tempo pieno

    As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000...

  • Gridspertise - Regional Manager

    2 settimane fa

    Italia Enel A tempo pieno

    Job ID 10641Gridspertise - Regional ManagerGeneral InformationCountryItalyState/RegionLombardiaCityMilanoTeamDigital SolutionsSeniorityExpert (4-8 years of experience)Job TypePermanentHire TypeFull-TimeWork RegimenHybridPosting Date31-May-2024Expiration Date23-Jun-2024CompanyGridspertise s.r.l.Description and RequirementsThe team Digital Solutions / Client...

  • Gridspertise - Regional Manager

    3 settimane fa

    Italia Enel A tempo pieno

    Job ID 10641Gridspertise - Regional ManagerGeneral InformationCountryItalyState/RegionLombardiaCityMilanoTeamDigital SolutionsSeniorityExpert (4-8 years of experience)Job TypePermanentHire TypeFull-TimeWork RegimenHybridPosting Date31-May-2024Expiration Date23-Jun-2024CompanyGridspertise s.r.l.Description and RequirementsThe team Digital Solutions / Client...