District Service Manager

4 settimane fa

Italia Varian Medical Systems A tempo pieno

District Service Manager (North West) page is loaded District Service Manager (North West) Apply locations Remote - Italy time type Full time posted on Posted 2 Days Ago job requisition id R-22745

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you. 

As a District Service Manager, you will have an important role delivering high-quality service to Varian Medical System’s customers in the Italian region.

The Job Holder will direct the coordination of technical and administrative support activities including repair, preventative maintenance, and engineering change upgrades in order to provide the highest level of service, maximize the use of devices and the customer satisfaction and achieve financial objectives.

Key skills:

  • Manage customer relations in all service and maintenance matters (service requests, contractual services, emergencies), to ensure customers can operate their Varian Medical System equipment according to technical and safety guidelines with the highest level of satisfaction.

  • Provides direction for the delivery of pre-and post-sales services and support to customers.

  • Performs all required management responsibilities including but not limited to: implementing the company's policies, programs, and guidelines; ensuring employee productivity and growth; managing resources;

  • Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer.

  • Cooperate with other departments /colleagues (Back Office, Sales, Installation, Applications, Order Processing, Product Support, Manufacturing, etc.) and provide them the necessary support to optimize customer relations.

  • Participates in the resolution of customer concerns and defining and developing a customer contact strategy.

  • Ensure adequate records and systems are maintained. Schedule resources responding to critical situations.

  • Promote workplace safety and monitor the application and compliance with company rules of colleagues and collaborators.

  • Operate with the necessary discretion and implement and enforce company privacy policies

  • Manage a profit and loss center and achieve assigned KPIs .

  • Achieve target budgets and monitor financial performance, to ensure service objectives

Minimum Required Skills and Knowledge

  • 5+ years experience in technical area

  • Engineering Degree (preferred) or equivalent experience

  • Ability, competence, and confidence to lead and mentoring people.

  • Resident in the district Area or available to relocate in that area (no relocation fees are foreseen)

  • Available to travel several days/per week 

  • Effective interpersonal skills.

  • Fluency in the local language and in English, both written and spoken.

  • Sound understanding and application of contract structuring, composition, and contract negotiation.

  • Sound understanding and experience in establishing quotations, costing for jobs, and monitoring

The closing date will be 30/03/2024 , to ensure your application is received, please ensure this is sent in English, we look forward to your application

#LI-OS

Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

#TogetherWeFight

Privacy Statement

Similar Jobs (1) Service District Manager (South) locations Remote - Italy time type Full time posted on Posted 2 Days Ago

Imagine a world without fear of cancer. We do, every day. Varian Medical Systems is the world’s leading manufacturer of medical devices and software for treating and managing cancer. For more than 70 years, we have developed, built, and delivered innovative cancer care technologies and solutions for our clinical partners around the globe to help them treat millions of patients each year. 

Taking an Intelligent Cancer Care approach, we are harnessing advanced technologies like artificial intelligence, machine learning, and data analytics to advance cancer treatment and expand access to care to help patients become survivors.

When you join Varian, you become part of a global network of innovative and inspired minds working together across the globe. We keep the patient and our clinical partners at the center of our thinking as we power new victories in cancer care. Because for cancer patients everywhere, their fight is our fight.

#J-18808-Ljbffr

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