Technical Service Specialist Lombardia
3 settimane fa
Technical Service Specialist Lombardia
JOB DESCRIPTION:
Primary Objective of Position: The Technical Service Specialist plays a critical role in ensuring the smooth operation of our products. They are responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), and providing backup first-line level one service. Additionally, they assist with instrument installations and deinstallations.
Major Accountabilities:
- First-Line Service: Respond promptly to customer service requests, addressing issues that require less than 4 hours of labor time.
- Planned Maintenance: Schedule and perform planned/predictive maintenance (PM/PdM) activities to keep our systems running optimally.
- Hardware and Software Updates: Document and execute TSBs related to hardware and software upgrades.
- Installation and Deinstallation: Assist with instrument installations and deinstallations as needed.
- Performance Metrics: Success in this role is measured by customer satisfaction scores (NPS), achievement of service key performance indicators, and district-level economic growth and profitability.
- Travel: This is a field-based position in LOMBARDIA.
Education:
- Proven experience.
- A degree in medical, electrical, mechanical, biology, or biomedical technology is preferred.
- Fluent Italian and intermediate English level.
Background:
- Proven track record in a similar position, supported by management and customer references.
- Successful engagement with customers, particularly lab staff.
- Technical expertise related to the product line.
- Strong communication skills.
- Ability to identify and drive issue resolution.
- Proficiency in analytical tools and software.
- Good computer skills.
Impact of Position: The Technical Service Specialist directly contributes to the reliability and performance of our products by performing planned maintenance, upgrades, and service tasks.
JOB FAMILY: Field Services
DIVISION: CRLB Core Lab
LOCATION: Italy > Rome : Via Giorgio Ribotta 9
WORK SHIFT: Standard
TRAVEL: Yes, 100 % of the Time
MEDICAL SURVEILLANCE: No
SIGNIFICANT WORK ACTIVITIES: Not Applicable
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