Technical Service Specialist Lombardia

3 settimane fa


Milano, Italia Abbott Laboratories A tempo pieno

Technical Service Specialist Lombardia

JOB DESCRIPTION:

Primary Objective of Position: The Technical Service Specialist plays a critical role in ensuring the smooth operation of our products. They are responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), and providing backup first-line level one service. Additionally, they assist with instrument installations and deinstallations.

Major Accountabilities:

  • First-Line Service: Respond promptly to customer service requests, addressing issues that require less than 4 hours of labor time.
  • Planned Maintenance: Schedule and perform planned/predictive maintenance (PM/PdM) activities to keep our systems running optimally.
  • Hardware and Software Updates: Document and execute TSBs related to hardware and software upgrades.
  • Installation and Deinstallation: Assist with instrument installations and deinstallations as needed.
  • Performance Metrics: Success in this role is measured by customer satisfaction scores (NPS), achievement of service key performance indicators, and district-level economic growth and profitability.
  • Travel: This is a field-based position in LOMBARDIA.

Education:

  • Proven experience.
  • A degree in medical, electrical, mechanical, biology, or biomedical technology is preferred.
  • Fluent Italian and intermediate English level.

Background:

  • Proven track record in a similar position, supported by management and customer references.
  • Successful engagement with customers, particularly lab staff.
  • Technical expertise related to the product line.
  • Strong communication skills.
  • Ability to identify and drive issue resolution.
  • Proficiency in analytical tools and software.
  • Good computer skills.

Impact of Position: The Technical Service Specialist directly contributes to the reliability and performance of our products by performing planned maintenance, upgrades, and service tasks.

JOB FAMILY: Field Services

DIVISION: CRLB Core Lab

LOCATION: Italy > Rome : Via Giorgio Ribotta 9

WORK SHIFT: Standard

TRAVEL: Yes, 100 % of the Time

MEDICAL SURVEILLANCE: No

SIGNIFICANT WORK ACTIVITIES: Not Applicable

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