Technical Service Specialist Lombardia

2 giorni fa


Milano, Italia Abbott Laboratories A tempo pieno

Technical Service Specialist Lombardia

JOB DESCRIPTION:

Primary Objective of Position: The Technical Service Specialist plays a critical role in ensuring the smooth operation of our products. They are responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), and providing backup first-line level one service. Additionally, they assist with instrument installations and deinstallations.

Major Accountabilities:

  • First-Line Service: Respond promptly to customer service requests, addressing issues that require less than 4 hours of labor time.
  • Planned Maintenance: Schedule and perform planned/predictive maintenance (PM/PdM) activities to keep our systems running optimally.
  • Hardware and Software Updates: Document and execute TSBs related to hardware and software upgrades.
  • Installation and Deinstallation: Assist with instrument installations and deinstallations as needed.
  • Performance Metrics: Success in this role is measured by customer satisfaction scores (NPS), achievement of service key performance indicators, and district-level economic growth and profitability.
  • Travel: This is a field-based position in LOMBARDIA.

Education:

  • Proven experience.
  • A degree in medical, electrical, mechanical, biology, or biomedical technology is preferred.
  • Fluent Italian and intermediate English level.

Background:

  • Proven track record in a similar position, supported by management and customer references.
  • Successful engagement with customers, particularly lab staff.
  • Technical expertise related to the product line.
  • Strong communication skills.
  • Ability to identify and drive issue resolution.
  • Proficiency in analytical tools and software.
  • Good computer skills.

Impact of Position: The Technical Service Specialist directly contributes to the reliability and performance of our products by performing planned maintenance, upgrades, and service tasks.

JOB FAMILY: Field Services

DIVISION: CRLB Core Lab

LOCATION: Italy > Rome : Via Giorgio Ribotta 9

WORK SHIFT: Standard

TRAVEL: Yes, 100 % of the Time

MEDICAL SURVEILLANCE: No

SIGNIFICANT WORK ACTIVITIES: Not Applicable

#J-18808-Ljbffr

  • Milano, Italia Abbott Laboratories A tempo pieno

    Technical Service Specialist Lombardia JOB DESCRIPTION: Primary Objective of Position: The Technical Service Specialist plays a critical role in ensuring the smooth operation of our products.They are responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), and providing backup first-line level one...


  • Milano, Italia Abbott Laboratories A tempo pieno

    Technical Service Specialist Lombardia JOB DESCRIPTION: Primary Objective of Position: The Technical Service Specialist plays a critical role in ensuring the smooth operation of our products. They are responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), and providing backup first-line level one service....


  • Milano, Italia Abbott Laboratories A tempo pieno

    **Primary Objective of Position**: The Technical Service Specialist plays a critical role in ensuring the smooth operation of our products. They are responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), and providing backup first-line level one service. Additionally, they assist with instrument installations and...


  • Milano, Lombardia, Italia Abbott A tempo pieno

    Job Summary: We are seeking a highly skilled Technical Service Specialist to join our team at Abbott. As a Technical Service Specialist, you will play a critical role in ensuring the smooth operation of our products. Your primary responsibilities will include performing planned maintenance activities, hardware and software upgrades, and providing first-line...


  • Milano, Lombardia, Italia Abbott A tempo pieno

    Job Summary:The Technical Service Specialist plays a critical role in ensuring the smooth operation of our products. This position is responsible for performing planned maintenance activities, hardware and software upgrades, and providing backup first-line level one service. Additionally, the specialist assists with instrument installations and...


  • Milano, Italia Abbott Laboratories A tempo pieno

    Primary Objective of Position: The Technical Service Specialist plays a critical role in ensuring the smooth operation of our products.They are responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), and providing backup first-line level one service.Additionally, they assist with instrument installations and...


  • Milano, Italia Abbott Laboratories A tempo pieno

    Primary Objective of Position: The Technical Service Specialist plays a critical role in ensuring the smooth operation of our products. They are responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), and providing backup first-line level one service. Additionally, they assist with instrument installations and...


  • Milano, Italia Abbott Laboratories A tempo pieno

    Primary Objective of Position:The Technical Service Specialist plays a critical role in ensuring the smooth operation of our products. They are responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), and providing backup first-line level one service. Additionally, they assist with instrument installations and...


  • Milano, Lombardia, Italia Abbott A tempo pieno

    Job Summary:The Technical Service Specialist plays a critical role in ensuring the smooth operation of our products. They are responsible for performing planned maintenance activities, hardware and software upgrades, and providing backup first-line level one service. Additionally, they assist with instrument installations and deinstallations.Key...


  • Milano, Lombardia, Italia Abbott A tempo pieno

    Job Summary:The Technical Service Specialist plays a critical role in ensuring the smooth operation of our products. They are responsible for performing planned maintenance activities, hardware and software upgrades, and providing backup first-line level one service. Additionally, they assist with instrument installations and deinstallations.Main...


  • Milano, Italia Abbott A tempo pieno

    Primary Objective of Position: The Technical Service Specialist plays a critical role in ensuring the smooth operation of our products.They are responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), and providing backup first-line level one service.Additionally, they assist with instrument installations and...


  • Milano, Provincia di Milano, Italia Mapei A tempo pieno

    Corporate Technical Service SpecialistPer la Linea Finiture, ricerchiamo un/una Corporate Technical Service Specialist La risorsa, inserita all’interno si occuperà di fornire supporto tecnico in fase di prevendita e post vendita per la linea cappotto termico a livell


  • Milano, Italia Mapei A tempo pieno

    Corporate Technical Service SpecialistPer la Linea Finiture, ricerchiamo un/una Corporate Technical Service Specialist La risorsa, inserita all'interno si occuperà di fornire supporto tecnico in fase di prevendita e post vendita per la linea cappotto termico a livell


  • Milano, Lombardia, Italia Philips A tempo pieno

    Job Title: Technical Field Service SpecialistJob SummaryPhilips is seeking a highly skilled Technical Field Service Specialist to join our team. As a Technical Field Service Specialist, you will be responsible for providing exceptional customer service by installing, troubleshooting, and maintaining medical equipment at customer sites.Your Key...


  • Milano, Lombardia, Italia Werfen A tempo pieno

    About the RoleThe Service Specialist EEMEA ensures an excellence level of service, consultancy and support to our partners and affiliates within the EEMEA area, by providing service training, technical product information updates, second level of technical support, troubleshooting and on-site activities on key strategic markets.Key ResponsibilitiesProvide...


  • Milano, Italia COSMED S.R.L. A tempo pieno

    Siamo alla ricerca di un **Technical Service Specialist **che dovrà supportare il nostro Sales Area Manager erogando servizi tecnici per i nostri dispositivi medici ("Prodotti"), ai nostri clienti del settore della Sanità nelle regioni del **Nord Ovest dell'Italia (Liguria, Lombardia, Piemonte, Toscana, Valle d'Aosta)**. **Ruolo e...


  • Milano, Lombardia, Italia Werfen A tempo pieno

    Job OverviewWe are seeking an experienced Service Specialist ACDx Specialist to join our team at Werfen. In this role, you will be responsible for providing technical support and training to our partners and distributors. The ideal candidate will have a strong technical background and excellent communication skills.Key ResponsibilitiesProvide technical...


  • Milano, Lombardia, Italia Thermo Fisher Scientific A tempo pieno

    As a Technical Field Service Specialist at Thermo Fisher Scientific, you will be responsible for installing, repairing, and maintaining instruments to ensure safe and effective customer operations.You will provide responsive telephone and on-site support to assist customers with instrument usage, manage your own assets, including spare parts stock, company...


  • Milano, Lombardia, Italia Philips A tempo pieno

    Job Title: Field Service EngineerJob Summary: We are seeking a skilled Field Service Engineer to join our team in North-West Italy. As a Field Service Engineer, you will be responsible for providing exceptional customer service by installing, troubleshooting, servicing, and maintaining equipment at customer sites.Key Responsibilities:Conduct pro-active...


  • Milano, Lombardia, Italia Kardex A tempo pieno

    Job Title: Technical Support SpecialistAbout the Role:As a Technical Support Specialist at Kardex Remstar, you will provide technical support for our products, applications, and service solutions to our customers. Your primary responsibility will be to ensure that our customers receive the best possible service and support.Key Responsibilities:Provide...