Technical Service Specialist

3 settimane fa


Milano, Lombardia, Italia Ion A tempo pieno

Job Overview
Ion is seeking a highly skilled Service Support Expert to play a key role in the delivery support and maintenance of services.

Key Responsibilities:

  • Respond to customers' inquiries relating to technical and functional issues through phone, email, and case management system.
  • Communicate updates effectively and promptly to the client.
  • Build and maintain knowledge of the software supported, including database structure and configuration files to assist in issue investigation.
  • Deal with unexpected events or failures that limit clients' use of the supported systems.
  • Carry out application system checks, aiming to identify and resolve issues before they affect clients.
  • Support customers on testing new or changed products and services to ensure that they meet defined requirements.
  • Assist with releases and deployments of service components.

Requirements:

  • Experience in technical support or service management.
  • Good knowledge of Linux (and/or other Unix) and familiarity at the command line.
  • Good knowledge of SQL and PL/SQL languages.
  • Knowledge of IT security and cybersecurity best practices.
  • Excellent written and verbal communication skills in English and Italian.


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