Technical Service Specialist
3 settimane fa
Job Overview
Ion is seeking a highly skilled Service Support Expert to play a key role in the delivery support and maintenance of services.
Key Responsibilities:
- Respond to customers' inquiries relating to technical and functional issues through phone, email, and case management system.
- Communicate updates effectively and promptly to the client.
- Build and maintain knowledge of the software supported, including database structure and configuration files to assist in issue investigation.
- Deal with unexpected events or failures that limit clients' use of the supported systems.
- Carry out application system checks, aiming to identify and resolve issues before they affect clients.
- Support customers on testing new or changed products and services to ensure that they meet defined requirements.
- Assist with releases and deployments of service components.
Requirements:
- Experience in technical support or service management.
- Good knowledge of Linux (and/or other Unix) and familiarity at the command line.
- Good knowledge of SQL and PL/SQL languages.
- Knowledge of IT security and cybersecurity best practices.
- Excellent written and verbal communication skills in English and Italian.
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