Customer Success Associate

4 settimane fa

Milano, Italia Ivalua A tempo pieno

CUSTOMER SUCCESS ASSOCIATE (M/F)

(Milan - Italy)

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration.

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity.

THE OPPORTUNITY

CONTEXT:

As a Customer Success Associate, you’ll play a critical role in ensuring that our customers are successful and getting value and support out of the Ivalua platform.

ROLE:

You’ll manage a portfolio of customers as their solutions are implemented and rolled out. In this role, you’ll be responsible for providing the best Support (in close collaboration with our Maintenance Department), increasing user adoption, measuring success, and addressing roadblocks if they come up.

You will also be managing the renewals for a small portion of Customers.

WHAT YOU WILL DO WITH US

  • Build and strengthen client relationships by developing success plans and executing those plans in a timely and organized manner.
  • Identify upsell opportunities and work with the sales team to see them through the sales cycle.
  • Manage client expectations and desired outcomes using strong leadership, project management, presentation skills, and business acumen.
  • The primary point of escalation for account issues, following through on resolution by Partners, Professional Services, Sales, and/or Maintenance teams.
  • Act as the Ivalua client advocate for assigned book of clients, ensuring key decision-makers understand the value of Ivalua.
  • Proactively help the client meet their business objectives by becoming a true partner who can help educate and guide the client through business transformations.
  • Create and manage client reference-ability plans for assigned book of clients.
  • Coordinate and manage regularly scheduled meetings with clients to ensure day-to-day operations run as expected and that special projects and product implementations run smoothly.
  • Report client status to all levels of the organization using both qualitative and quantitative measures.
  • Demonstrate the best-practices solution to make the case for an expansion of modules licensed and to show opportunities for improvement.
  • Capture, coordinate, and track client feature requests with the Product Team.

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

  • Ability to create good business relations and development opportunities with key sponsors in the install base.
  • Ability to drive continuous improvement of Client Services across the company by helping to create a culture focused on customer success.
  • Experienced in motivating customers to adopt new features or services.
  • Fluent in Italian and English. French is a plus.
  • Ability to travel up to 30% of the time.

Preferred Education / Experience

  • Master’s degree
  • At least 2 years either in a Sales Position or better a CSM position.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today

Our recruitment process is designed to assess your competencies through a series of personalised interviews with internal stakeholders relevant to the role.

LIFE AT IVALUA

  • Flexibility with 2-3 days working from home days per week possible if you are located in France.
  • Full remote if you are based in Italy with frequent training and coaching periods in our HQ in France.
  • We're a team dedicated to pushing the boundaries of product innovation and technology.
  • A stable and cash-flow positive Company for the last 10 years.
  • Join a dynamic and international team of top-notch professionals who are experts in their respective fields.

Powered by People - Powered by You

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views.

#J-18808-Ljbffr

  • Customer Success Associate

    4 settimane fa

    Milano, Italia Ivalua A tempo pieno

    CUSTOMER SUCCESS ASSOCIATE (M/F) (Milan - Italy)Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

  • Customer Success Associate

    3 settimane fa

    Milano, Italia Ivalua A tempo pieno

    CUSTOMER SUCCESS ASSOCIATE (M/F) (Milan - Italy) Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier...

  • Customer Success Associate

    4 settimane fa

    Milano, Italia Ivalua A tempo pieno

    CUSTOMER SUCCESS ASSOCIATE (M/F)(Milan - Italy)Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.COMPANY OVERVIEWAt Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier...

  • Customer Success Associate

    4 settimane fa

    Milano, Italia Ivalua A tempo pieno

    CUSTOMER SUCCESS ASSOCIATE (M/F) (Milan - Italy)Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier...

  • Customer Success Associate

    4 settimane fa

    Milano, Italia Ivalua A tempo pieno

    CUSTOMER SUCCESS ASSOCIATE (M/F) (Milan - Italy) Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier...

  • Customer Success Associate

    1 mese fa

    Milano, Italia Ivalua A tempo pieno

    **CUSTOMER SUCCESS ASSOCIATE (M/F)** (Milan - Italy) - Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions._ **COMPANY OVERVIEW** At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of...

  • Customer Success Associate

    2 settimane fa

    Milano, Italia Ivalua A tempo pieno

    CUSTOMER SUCCESS ASSOCIATE (M/F)(Milan - Italy) Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier...

  • Customer Success Associate

    1 giorno fa

    Milano, Italia Ivalua A tempo pieno

    **CUSTOMER SUCCESS ASSOCIATE (M/F)**(Milan - Italy)- Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions._**COMPANY OVERVIEW**At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier...

  • Customer Success Associate

    3 mesi fa

    Milano, Italia Integral Ad Science A tempo pieno

    As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills. What you'll do: - Understand the digital advertising ecosystem of advertisers, agencies,...

  • Claims & Customer Service Associate

    2 mesi fa

    Milano, Italia AXA A tempo pieno

    AXA Partners Italy is looking for a Claims & Customer Service Associate based in Milan. Type of contract: Fixed Term Contract Reporting to the Operations for Credit & Lifestyle Protection, this role will be a member of the Claims & Customer Service Team. According to skills, experience and performance Claims and Customer Associates are classified as...

  • Claims & Customer Service Associate

    2 mesi fa

    Milano, Italia AXA Partners A tempo pieno

    AXA Partners Italy is looking for a Claims & Customer Service Associate based in Milan. Type of contract: Fixed Term Contract Reporting to the Operations for Credit & Lifestyle Protection, this role will be a member of the Claims & Customer Service Team. According to skills, experience and performance Claims and Customer Associates are classified as...

  • Claims & Customer Service Associate

    2 settimane fa

    Milano, Italia Axa A tempo pieno

    AXA Partners Italy is looking for a Claims & Customer Service Associate based in Milan.Type of contract: Fixed Term ContractReporting to the Operations for Credit & Lifestyle Protection, this role will be a member of the Claims & Customer Service Team.According to skills, experience and performance Claims and Customer Associates are classified as follows:...

  • Claims & Customer Service Associate

    2 settimane fa

    Milano, Italia Axa Partners A tempo pieno

    AXA Partners Italy is looking for a Claims & Customer Service Associate based in Milan.Type of contract: Fixed Term ContractReporting to the Operations for Credit & Lifestyle Protection, this role will be a member of the Claims & Customer Service Team.According to skills, experience and performance Claims and Customer Associates are classified as follows:...

  • Claims & Customer Service Associate

    2 mesi fa

    Milano, Italia AXA A tempo pieno

    AXA Partners Italy is looking for a Claims & Customer Service Associate based in Milan. Type of contract: Fixed Term Contract Reporting to the Operations for Credit & Lifestyle Protection, this role will be a member of the Claims & Customer Service Team. According to skills, experience and performance Claims and Customer Associates are classified as...

  • Claims & Customer Service Associate

    2 settimane fa

    Milano, Italia Axa A tempo pieno

    AXA Partners Italy is looking for a Claims & Customer Service Associate based in Milan.Type of contract: Fixed Term ContractReporting to the Operations for Credit & Lifestyle Protection, this role will be a member of the Claims & Customer Service Team.According to skills, experience and performance Claims and Customer Associates are classified as follows:...

  • Customer Success Management Associate

    6 mesi fa

    Milano, Italia Moody's A tempo pieno

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. Customer Success is critical to our short-term and long-term goals as an organisation. Simply put, we are successful when our clients accrue continued value from our solutions and services. We are looking for a Customer Success Manager who can act as a...

  • Customer Success Manager

    2 mesi fa

    Milano, Italia Pragmatike A tempo pieno

    Job Description: Location: Fully remote, EU timezone (CET +/- 2hours) Start date: ASAP Languages: Fluent English is mandatory Our client: SaaS specialized in outbound sales automation Responsibilities: Directly engage with customers across all communication channels, respond to inquiries and feedback to build trust and loyalty.Champion the customer's voice...

  • Customer Success Manager

    2 giorni fa

    Milano, Italia Nozomi Networks A tempo pieno

    Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT Cybersecurity. We have hundreds of customers in more than 30 countries and we're just scratching the surface. As we expand our product portfolio and global presence, our Customer Success department is hiring a Customer Success Manager to engage and build meaningful...

  • Customer Success Manager

    2 mesi fa

    Milano, Italia Pragmatike A tempo pieno

    Job Description: Location: Fully remote EU timezone (CET / 2hours) Start date: ASAP Languages: Fluent English is mandatory Our client: SaaS specialized in outbound sales automation Responsibilities: Directly engage with customers across all communication channels respond to inquiries and feedback to build trust and loyalty.Champion the customers voice and...

  • Customer Success Manager

    2 mesi fa

    Milano, Italia Clarivate A tempo pieno

    We are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. Working proactively with customers, you will help drive value derived from...