Customer Experience
2 settimane fa
Azienda Settore Turismo di lusso
Offerta Sviluppa e implementa strategie per migliorare l'esperienza del cliente, assicurando che tutti i touchpoint siano in linea con gli standard e i valori del brand.
Monitoraggio e analisi della customer satisfaction attraverso strumenti avanzati di feedback e reportistica, identificando aree di miglioramento e implementando piani d'azione per ottimizzare l'esperienza.
Collaborare con il team marketing per lo sviluppo di contenuti e materiali promozionali, assicurando che l'immagine del brand sia sempre coerente e di impatto.
Partecipare alle fiere internazionali del settore maggiormente in linea con le strategie commerciali.
Competenze ed esperienza Master in Business, Marketing, Hospitality Management o affini.
Esperienza minima di 4/5 anni in ruoli simili in realtà del settore hospitality & Tourism; strutture alberghiere segmento Luxury, Tour Operator, DMC.
Eccellente padronanza dell'inglese; la conoscenza di altre lingue sarà considerata un plus.
Eccellenti capacità di leadership, comunicazione e negoziazione.
Forte orientamento ai risultati e capacità di lavorare in un ambiente dinamico e in continua evoluzione.
Completa l'offerta Ottima opportunità di carriera.
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Customer Experience Manager
4 settimane fa
Roma, Lazio, Italia Parcelhero A tempo pienoCustomer Experience ManagerAt Parcelhero, we're on a mission to revolutionise the way people shop and deliver packages. As a Customer Experience Manager, you'll play a crucial role in shaping the customer journey and ensuring that every interaction with our brand is seamless, positive, and memorable.Key ResponsibilitiesOversee the entire customer journey,...
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Customer Experience Manager
4 settimane fa
Roma, Lazio, Italia Parcelhero A tempo pienoCustomer Experience ManagerAt Parcelhero, we're on a mission to deliver exceptional customer experiences. We're seeking a Customer Experience Manager to join our team and help us achieve this goal.Key ResponsibilitiesOversee the entire customer journey to ensure a seamless and positive experience from booking to post-delivery support.Collect and analyze...
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Customer Experience Manager
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Roma, Lazio, Italia Fives Group A tempo pienoCustomer Experience ManagerAs a key member of our team, you will play a pivotal role in enhancing customer satisfaction and experience. Your responsibilities will include:Developing and implementing customer experience strategiesCollecting and analyzing customer feedbackCollaborating with cross-functional teams to improve customer satisfactionMonitoring and...
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Customer Experience Manager
4 settimane fa
Roma, Lazio, Italia Parcelhero A tempo pienoCustomer Experience ManagerAt Parcelhero, we're on a mission to deliver exceptional customer experiences. As a Customer Experience Manager, you'll play a crucial role in shaping our customer journey, ensuring seamless interactions from booking to post-delivery support.Key ResponsibilitiesOversee the entire customer journey, identifying opportunities for...
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Tour Director for Intrepid Experience
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Customer Experience Manager
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Roma, Lazio, Italia Mira A tempo pienoAbout the PositionWe are seeking a skilled Customer Support Lead to oversee and enhance the overall experience for our customers interacting with the company.The ideal candidate is experienced in building and managing customer support teams, developing and implementing customer experience strategies.If you want to challenge yourself at a high-growth startup...
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Senior Customer Experience Manager
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Roma, Lazio, Italia ParcelHero A tempo pienoAbout the RoleParcelHero is seeking an experienced Senior Customer Experience Manager to oversee the entire customer journey, ensuring a seamless and positive experience from booking to post-delivery support. This role requires a deep understanding of customer needs and expectations, with a focus on creating positive experiences. The ideal candidate will...
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Head of Customer Experience
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Roma, Lazio, Italia Parcelhero A tempo pienoJob Title: Head of Customer ExperienceAt ParcelHero, we're on a mission to deliver exceptional customer experiences. As our Head of Customer Experience, you'll play a critical role in shaping our customer journey and driving business growth.About the Role:We're seeking a seasoned customer experience professional to lead our customer experience strategy and...
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Head of Customer Experience
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Roma, Lazio, Italia ParcelHero A tempo pienoAt ParcelHero, we're seeking a seasoned professional to lead our customer experience efforts. As the Head of Customer Experience, you'll be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.This role requires a deep understanding of customer needs and expectations, with a focus...
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Customer Experience Strategist
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Roma, Lazio, Italia Amplifon A tempo pienoWe are seeking Customer Experience Strategist to drive a harmonized customer-driven culture across the company. The ideal candidate will envision the complete end-to-end customer journey and all client-focused initiatives.Key Responsibilities:Set up a CRM strategic framework across all customer journey and multiple channels to guarantee the achievement of...
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Customer Experience Manager
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Roma, Lazio, Italia Teradata Group A tempo pienoAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Teradata Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional support experiences to our customers and accelerating adoption of our products and services.Key ResponsibilitiesAct as a primary point of contact for...
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Customer Experience Ambassador
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Roma, Lazio, Italia Mcarthurglen Group A tempo pienoCustomer Experience AmbassadorWe are seeking a highly motivated and customer-focused individual to join our Guest Services team as a Customer Experience Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our guests.Key Responsibilities:Actively engage with...
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Customer Experience Specialist
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Roma, Lazio, Italia Panoptyc A tempo pienoAbout Our Company Panoptyc revolutionizes customer success with AI-powered solutions, serving Fortune 500 companies and SMBs globally. As a fully remote team, we're expanding our expertise and seeking top talent worldwide.We're looking for an experienced Customer Success Manager to manage small and mid-sized market (SMB) customer accounts. This role involves...
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Customer Experience Specialist
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Roma, Lazio, Italia Remarkable A tempo pienoAbout the RoleRemarkable is seeking a highly skilled Customer Experience Specialist to join our team as a Freelance Support Agent. As a freelance customer support agent, you will help e-commerce brands provide exceptional service to their customers across social media, email, and chat platforms.Benefits• Flexible, part-time opportunities to create your own...
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Customer Experience Manager
3 settimane fa
Roma, Lazio, Italia Teradata Group A tempo pienoAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Teradata Group. As a key member of our customer-facing team, you will be responsible for delivering world-class support experiences to our customers and accelerating adoption of our Teradata products and services.Key ResponsibilitiesAct as a primary point of contact...
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Roma, Italia ADR Aeroporti di Roma A tempo pienoIl Gruppo Aeroporti di Roma, nell’ambito di Innovation & Quality nell’unità organizzativa “Innovation Projects and Continuous Improvement”, è alla ricerca di: **Responsabile Customer Experience Projects** La struttura si occupa principalmente di costruire e monitorare l’avanzamento del programma di miglioramento della Customer Experience per...
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Customer Experience Specialist
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Roma, Lazio, Italia FlexCar A tempo pienoFlexCar is a rapidly growing company that is looking for a Customer Experience Specialist to join its team in Rome, Italy. This position involves being an active part of the Customer Experience team and working closely with clients to provide them with accurate and detailed information regarding our fleet management.As a Customer Experience Specialist, you...
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Customer Experience Manager
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Roma, Lazio, Italia Translated Srl A tempo pienoCustomer Success Manager RoleAbout Translated SrlWe are a leading company in AI-enabled translation services. Our mission is to allow everyone to understand and be understood in their own language.As a Customer Success Manager, you will play a crucial role in managing our global customer experience and retention programs. You will be responsible for...
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Customer Experience
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Roma, Roma, Provincia di Roma, Italia ManpowerGroup A tempo pienoManpower is seeking a Complaint Intake Analyst for AbbVie, one of the leading pharmaceutical companies in the industry. The responsibilities include: Completing complaint intake via phone and email, including translating local languages to English, identifying complaint codes, following up for missing information, coordinating sample returns, and...
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Customer Experience Specialist
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Roma, Italia MSX International Inc. A tempo pienoPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Customer Experience Specialist Location: Lybra, Rome, IT, 30175 Customer Experience Specialist 40 hours a week Marghera, North of Italy, Hybrid Are you an automotive enthusiast willing to try yourself out as a Customer Experience Specialist? The...