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Service Desk Analyst
3 mesi fa
What you'll be doing...
An exciting opportunity has opened for an experienced Service Desk Analyst to join our IT-Team at McArthurGlen.
As a Service Desk Analyst, you will provide a confident, friendly, effective and efficient IT support service to our users, through the use of skills, tools, third parties and appropriate escalation points to minimize the impact to the business of such incidents.
g:
account management, licence management, documentation, process/procedure updates).
This role also consists of:
- Providing firstline call capture, impact assessment, logging details as needed.
- Maintaining a high degree of customer service for all support queries, adhering to all applicable service management principles (e
g:
maintaining ticket lifecycle updates, regular communications to affected users, appropriate escalation, etc).
- Setting up laptops, projectors, audiovisual, video conferencing equipment for meetings at all Centres.
Why McArthurGlen?
- We offer you a competitive salary and attractive performance bonus of up to 20%
- You are entitled to a wellbeing allowance (a set amount you can claim towards yoga, gym equipment or anything that promotes your wellbeing)
- 2 volunteering days per year
- Special discounts in our Designer Outlets
- Hybrid working we do all we can to accommodate flexibility.
- Be part of an international organisation, with the opportunity to work with colleagues across eight countries.
- Access to LinkedIn learning from day one with access to over 16,000 courses
- An environment enabling your growth including internal moves, cross country projects and international secondments as well as a calendar of core development opportunities and bespoke learning.
- Valuesbased culture our colleagues make things happen in an inclusive and collaborative environment where we enjoy coming to work. We pursue excellence, make a difference and love to innovate.
- Over 89% of our colleagues would recommend us as a good place to work (according to our most recent internal engagement summary)
To be successful you'll bring...
- Fluent in Italian and English (spoken and written)
- CompTIA A+ or N+ preferable
- Principles of Computer Hardware and Networking
- Experience of supporting MS Office and Windows Desktops
- Experience of Active Directory Administration at a usermanagement level
- Experience of VoIP
- Understanding of Microsoft 365 toolset
- Basic understanding of ITIL processes
- Experienced in building PCs
- Ability to work remotely (e
g:
appropriate space, time-management and motivational skills)
- Willingness to cover a split shift, covering between 08.00 and 18.00 UK.
- Familiar with the concepts of a ITSM ticketing platform (preferably ServiceNow)
What to expect
- You will have a main point of contact within our Talent team
- We're a collaborative business: it's important for you to meet as many people as you can during the recruitment process.
Be part of something extraordinary...
At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.
95% of colleagues believe we treat each other with dignity and respect regardless of their personal identities.
Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you.
Our Success Framework
Please view the full job description below
Job Reference:
MAG02020
