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Donor Care Officer
3 mesi fa
Fondazione Umberto Veronesi ETS ricerca un/a Donor Care Officer da inserire nell'Area Raccolta Fondi Privati
presso i nostri uffici di Milano.
Questo ruolo riveste un'importanza cruciale nella gestione delle relazioni con i sostenitori e nei processi di
raccolta fondi. Il/la Donor Care Officer si occupa principalmente della gestione delle comunicazioni e delle
relazioni con i donatori e i prospect, con l'obiettivo di favorire la crescita e il mantenimento di donazioni sia
one-off che regolari. Le responsabilità includono attività di call center, donor care e data entry.
**Principali compiti e responsabilità**:
direttamente e autonomamente delle diverse richieste dei donatori;
- Aggiornare quotidianamente il database con informazioni relative all'anagráfica e alle donazioni;
- Rispondere alle richieste dei donatori fornendo informazioni sull'andamento dei progetti in corso e
sull'impatto delle donazioni;
- Mantenere un costante aggiornamento sulle strategie adottate dai team di raccolta fondi e sui
progetti della Fondazione;
- Mantenere una comprensione approfondita delle iniziative della Fondazione per poterle comunicarle
in modo efficace ai donatori.
**Requisiti**:
- Esperienza professionale pregressa nell'interagire direttamente con donatori, gestendo sia
comunicazioni in inbound che in outbound;
- Capacità di operare con database specializzati per la gestione dei donatori e sistemi CRM,
con particolare attenzione alla gestione delle donazioni periodiche e ai processi correlati;
- Conoscenza approfondita dei principali applicativi di office automation con particolare riferimento
ad Excel;
- Ottime capacità di comunicazione sia in forma scritta che orale con predisposizione naturale per le
relazioni;
- Capacità di instaurare un rapporto empatico con gli interlocutori;
- Capacità di lavorare per obiettivi;
- Attitudine al lavoro in team e al coordinamento di risorse umane;
- Condivisione dei principi e della mission della Fondazione Umberto Veronesi.
Se pensi di essere la persona giusta per questo ruolo e condividi la nostra passione per la nostra missione, ti
vogliono fare la differenza con noi nella lotta contro il cancro.
La Fondazione Umberto Veronesi ETS nasce nel 2003 su iniziativa di Umberto Veronesi e di molti altri
scienziati e intellettuali di fama internazionale, fra cui 11 premi Nobel, con lo scopo di promuovere la ricerca
scientifica di eccellenza e progetti di prevenzione, educazione alla salute e divulgazione della scienza.
Le attività della Fondazione rinnovano ogni giorno la visione del suo fondatore Umberto Veronesi, un medico
che ha dedicato la propria vita a sviluppare conoscenze scientifiche innovative per metterle al servizio del
benessere dei propri pazienti e della società in cui viviamo. La Fondazione:
- sostiene la ricerca scientifica attraverso l'erogazione di borse di ricerca per medici e ricercatori e
finanzia progetti di altissimo profilo che possano elaborare nuove conoscenze e nuove cure per le
malattie oncologiche;
- realizza campagne di prevenzione e educazione che promuovono l'adozione di stili di vita sani e
consapevoli, in sinergia con le scuole e con realtà pubbliche e private del mondo della ricerca,
dell'informazione, dell'editoria;
- organizza conferenze internazionali che raccontano il futuro della scienza e il ruolo che la scienza può
avere nel promuovere la pace e il benessere dei popoli.
**Progettualità e concretezza, passione e impegno costante**: queste le "parole d'ordine" che da sempre
rappresentano la natura e la vocazione dell'impegno della Fondazione
