Lavori attuali relativi a Customer Service Quality Assurance Manager - Milano, Lombardia - RINASCENTE

  • Quality Assurance Manager

    6 giorni fa

    Milano, Lombardia, Italia Otoqi A tempo pieno

    Quality & Security ManagerOtoqi, a leading French start-up in the automotive logistics sector, is seeking a highly motivated and experienced Quality & Security Manager to join our team in Milan.Main ResponsibilitiesDevelop and implement quality standards and guidelines for logistics operationsEnsure compliance with quality standards and regulations for all...

  • Social Media Quality Assurance Trainee

    3 settimane fa

    Milano, Lombardia, Italia ING A tempo pieno

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our Quality Assurance team as a Social Media Quality Assurance Trainee. As a key member of our team, you will be responsible for ensuring the highest level of quality in our customer interactions across various social media platforms.Key ResponsibilitiesSupport the Quality...

  • Social Media Quality Assurance Trainee

    2 settimane fa

    Milano, Lombardia, Italia ING A tempo pieno

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our Quality Assurance team as a Social Media Quality Assurance Trainee. As a key member of our team, you will be responsible for ensuring the highest level of quality in our customer interactions across various social media platforms.Key ResponsibilitiesSupport the Quality...

  • Quality Assurance Supervisor

    6 ore fa

    Milano, Lombardia, Italia Marriott International A tempo pieno

    About the RoleWe are seeking a highly skilled and experienced Quality Assurance Supervisor to join our pre-opening team at Casa Brera, a luxury lifestyle hotel in Milan. As a key member of our team, you will be responsible for ensuring the highest standards of quality and service excellence across all aspects of our hotel operations.Key...

  • Customer Quality Assurance Specialist

    2 settimane fa

    Milano, Lombardia, Italia Sealed Air A tempo pieno

    Job Summary:We are seeking a highly skilled Customer Quality Assurance Specialist to join our team at Sealed Air. As a key member of our quality team, you will play a critical role in ensuring the highest level of quality and customer satisfaction.Key Responsibilities:Actively contribute to the achievement of our quality objectives, ensuring customer...

  • Customer Quality Assurance Specialist

    2 settimane fa

    Milano, Lombardia, Italia Sealed Air A tempo pieno

    Job Summary:We are seeking a highly skilled Customer Quality Assurance Specialist to join our team at Sealed Air. As a key member of our quality team, you will play a critical role in ensuring the highest level of quality and customer satisfaction.Key Responsibilities:Actively contribute to the achievement of our quality objectives, ensuring customer...

  • Quality Assurance Manager

    1 settimana fa

    Milano, Lombardia, Italia Antal International Network A tempo pieno

    Job SummaryWe are seeking a highly experienced Quality Assurance Manager to join our team at Antal International Network. As a Quality Assurance Manager, you will be responsible for ensuring the quality and compliance of our pharmaceutical products.Key ResponsibilitiesBatch Disposition Process Management: Manage the batch disposition process to ensure timely...

  • PA and Quality Assurance Supervisor

    2 settimane fa

    Milano, Lombardia, Italia Marriott International A tempo pieno

    About the RoleWe are seeking a highly skilled and experienced PA and Quality Assurance Supervisor to join our pre-opening team at Casa Brera, a luxury lifestyle hotel in Milan. As a key member of our team, you will be responsible for supporting the General Manager in implementing quality assurance processes and ensuring the highest standards of service...

  • PA and Quality Assurance Supervisor

    3 settimane fa

    Milano, Lombardia, Italia Marriott International A tempo pieno

    About the RoleWe are seeking a highly skilled and experienced PA and Quality Assurance Supervisor to join our pre-opening team at Casa Brera, a luxury lifestyle hotel in Milan. As a key member of our team, you will be responsible for supporting the General Manager in implementing quality assurance processes and ensuring the highest standards of service...

  • Quality Assurance Supervisor

    3 giorni fa

    Milano, Lombardia, Italia Marriott International A tempo pieno

    About the RoleWe are seeking a highly skilled and experienced Quality Assurance Supervisor to join our pre-opening team at Casa Brera, a luxury lifestyle hotel in Milan. As a key member of our team, you will be responsible for ensuring the highest standards of quality and service excellence across all aspects of the hotel.Key ResponsibilitiesDevelop and...

  • Quality Assurance Specialist

    3 settimane fa

    Milano, Lombardia, Italia Page Personnel A tempo pieno

    Job Title: Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Quality Assurance Specialist to join our team at Page Personnel. As a Quality Assurance Specialist, you will be responsible for ensuring that our client's products meet the highest standards of quality and safety.Key Responsibilities:Checking and reviewing production...

  • Quality Assurance Specialist

    3 settimane fa

    Milano, Lombardia, Italia Page Personnel A tempo pieno

    Job Title: Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Quality Assurance Specialist to join our team at Page Personnel. As a Quality Assurance Specialist, you will be responsible for ensuring that our client's products meet the highest standards of quality and safety.Key Responsibilities:Checking and reviewing production...

  • Quality Assurance Specialist

    2 settimane fa

    Milano, Lombardia, Italia Page Personnel A tempo pieno

    Job Title: Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Quality Assurance Specialist to join our team at Page Personnel. As a Quality Assurance Specialist, you will be responsible for ensuring that our client's products meet the highest standards of quality and safety.Key Responsibilities:Checking and reviewing production...

  • Quality Assurance Specialist

    2 settimane fa

    Milano, Lombardia, Italia Page Personnel A tempo pieno

    Job Title: Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Quality Assurance Specialist to join our team at Page Personnel. As a Quality Assurance Specialist, you will be responsible for ensuring that our client's products meet the highest standards of quality and safety.Key Responsibilities:Checking and reviewing production...

  • Quality Assurance Specialist

    1 settimana fa

    Milano, Lombardia, Italia Winid Spain A tempo pieno

    About the Role:We are seeking a highly skilled Quality Assurance Specialist to join our team at Winid Spain. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and compliance of our products.Key Responsibilities:Quality Standards Development: Collaborate with the Senior Quality Manager to define and implement quality...

  • Quality Assurance Engineer

    2 settimane fa

    Milano, Lombardia, Italia Orion Group A tempo pieno

    **Job Summary**Orion Group is seeking a highly skilled Quality Assurance Engineer to join our team. As a Quality Assurance Engineer, you will be responsible for ensuring the quality of our products and services.**Key Responsibilities:**Conduct quality audits and inspections to ensure compliance with industry standards and regulations.Develop and implement...

  • Quality Assurance Engineer

    2 settimane fa

    Milano, Lombardia, Italia Orion Group A tempo pieno

    **Job Summary**Orion Group is seeking a highly skilled Quality Assurance Engineer to join our team. As a Quality Assurance Engineer, you will be responsible for ensuring the quality of our products and services.**Key Responsibilities:**Conduct quality audits and inspections to ensure compliance with industry standards and regulations.Develop and implement...

  • Quality Assurance Specialist

    2 settimane fa

    Milano, Lombardia, Italia Page Personnel A tempo pieno

    Job Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at Page Personnel. As a Quality Assurance Specialist, you will be responsible for ensuring the compliance of our production processes with all implemented and certified standards.Key Responsibilities:Conduct regular audits and inspections to ensure adherence to quality...

  • Quality Assurance Specialist

    3 settimane fa

    Milano, Lombardia, Italia Page Personnel A tempo pieno

    Job Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at Page Personnel. As a Quality Assurance Specialist, you will be responsible for ensuring the compliance of our production processes with all implemented and certified standards.Key Responsibilities:Conduct regular audits and inspections to ensure adherence to quality...

  • Quality Assurance Manager

    2 settimane fa

    Milano, Lombardia, Italia Antal International Network A tempo pieno

    Job SummaryThe Antal International Network is seeking a highly experienced Quality Assurance Manager to join our team. As a key member of our organization, you will be responsible for ensuring the highest standards of quality and compliance in our sterile manufacturing processes.Key ResponsibilitiesManage the batch disposition process to ensure timely...

Customer Service Quality Assurance Manager

3 mesi fa

Milano, Lombardia, Italia RINASCENTE A tempo pieno
The
Italian Department Store with the Best in Fashion, Beauty, Design, Gourmet Foods. Where shopping is inspiring and events are amazing.

la Rinascente is the most prestigious and _avant-garde_ chain of department stores in Italy. On May 26, 2016 la Rinascente in Milano has won the award for "The Best Department Store in the World". The announcement was made in Zurich at the official awards ceremony of the Global Department Store Summit 2016. The event, at its 5th edition, is organised by the Intercontinental Group of Department Stores (IGDS), the most important association of department stores with more than 40 members around the world, established in Switzerland in 1946.


Our stores are creativity labs that give scope and visibility to new talents from the worlds of fashion and design.

They are meeting places that are made richer by a great number of cultural and promotional events, which have strong ties with the local culture and the '_esprit du temps_'.


Posizione:

Key Responsibilities:

  • Review and planning of the department, operational activities with particular focus on processes and procedures
  • Provide recommendations for change and take part in the analysis of workflows
  • Ability to set strategy and follow through on tactical implementation and execution of initiatives
  • Monitoring of KPIs of the third part contact center
  • Provide feedback to contact centre supervisors
  • Manage and identify departmental training needs
  • Provide actionable data to various internal support groups as needed
  • Prepare and analyse internal and external quality reports for management staff review
  • Build strong and effective relationships with key stakeholders and regularly evaluate the cooperation with customers, contact center and other internal partners
  • Supervisory responsabilities: directly supervises employees in the Quality Assurance and Training department, carries out managerial responsibilities in accordance with the organization policies and applicable laws

Requisiti:

  • University Degree
  • 3 years of management experience
  • Strategic, analytical approach toward navigating changing business conditions, problemsolving and making decisions which are both costdriven and consumer driven decisions
  • Organized, rigorous, detailoriented with excellent followthrough and followup abilities
  • Excellent presentation skills and the ability to communicate effectively at a variety of levels
  • Highly computer literate (Word, Excel, PowerPoint and Salesforce Service Cloud)
  • Experience with implementation of service measurements and continuous improvement
  • Operational budgetary experience
  • Experience in Omnichannel contexts with a strong focus on ecommerce
  • Fluent in Italian and English

Altre informazioni:

LOCATION:
Milan

CONTRACT:
Permanent