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Analytics Collection Stageur

3 mesi fa


Milano, Lombardia, Italia ING A tempo pieno
L' Analytics Collection Stageur ha la responsabilità di monitorare le performance e reportistiche delle agenzie di recupero e/o degli Studi Legali Esterni a cui viene affidato il portafoglio non performing della Banca.

Inoltre, verifica che le attività svolte e i risultati ottenuti dagli outsourcers siano in linea con le previsioni contrattuali e le ambitions level condivise.

Supporta il collection manager nella definizione di SLA e KPIs qualitativi, quantitativi e operativi.

Si occupa di tracciare, implementare ed estrarre periodicamente report inerenti i risultati della collection e le variazioni del portafoglio in fase di default e recupero (giudiziale e stragiudiziale).

Analizza le posizioni critiche e propone soluzioni per il rientro in bonis di clienti che hanno delle debenze nei confronti della Banca, ipotizzando Piani di Rientro, Sospensione dei piani di ammortamento ed eventuali altri strumenti che potranno essere valutati caso per caso.

E' chiamato a suggerire le migliori strategie di recupero e di gestione del portafoglio.

Collabora con le diverse aree della Banca, quali Risk, Anti Frodi, Back Office, Pagamenti e Reclami al fine di rispondere alle richieste di ogni cliente.

**Key Responsabilities**:

- Monitoraggio delle agenzie di recupero e/o degli Studi Legali Esterni
- Redazione/analisi/gestione di reportistiche su attività e performance
- Supporto ad outsourcers e studi legali esterni in relazione a clienti problematici

**Educational and Experience Qualification**:

- Laurea in Economia, Matematica o Ingegneria Gestionale
- Ottima conoscenza ed utilizzo del pacchetto Office ed in particolare di Excel
- Fluente conoscenza della lingua Inglese (parlata e scritta)
- Preferibilmente conoscenza ed esperienza con l'utilizzo del sistema SAS

**Major Characteristics Personal Profile**:

- Spirito di Iniziativa ed intraprendenza
- Predisposizione al cambiamento
- Capacità di analisi e di critica
- Buone capacita relazionali
- Predisposizione a lavorare in team

**Duration**: 6 mesi

**Location**: Milano