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Aftermarket Administrative Assistant

4 mesi fa

Milano, Lombardia, Italia Adecco Italia Spa A tempo pieno

Position description


Adecco Consultant Milano is looking for an
Aftermarket Administrative Assistant based in Milano to support the growth of the italian branch of an important company working in the field of the asphalting machines.

As Aftermarket Coordinator, your manager is the Country Manager Italy, and you are located in Milano (italian head office).

The missions are listed but not limited to:

Parts ordering and Distribution centre
-
Monitor Parts ordering to our Distribution Centre.
-
SOL administration, create new customers/users

Price list update:
-
Delivery time request to our Distribution Centre when no stock.

  • Creation of surplus requests (in SAP) based on overstock or wrong order.
-
Invoicing parts orders daily
:

-
Support/coordinate locally in Italy when there are delivery issues, wrong address, zip code, etc.
Deliveries follow-up
:

  • Manual invoices / credit notes to be issued for various reasons.
  • Manage the annual Inventory /
    Stock on dealers:
-
Support dealers with technical doubts => correct parts identification

Service Jobs and external Workshops

  • Create the "service jobs" (SJA) depending on the type of action (Warranty case, preparation, maintenance contract,
    external);
  • Close the "service jobs" when finished.
  • Invoice the service jobs to external customers (and quotes if need)
-
Customer creation and SN linked in the internal digital tool:

-
Service Jobs workflow. WIP reviewed weekly. Close orders asap.

Maintenance contracts, warranty extensions and warranty

  • Open, fill and close the warranty or contract service job.
  • Invoice the service contract at the date planned in the contract.
  • Open the warranty case and service job when
    approved by Aftermarket manager:
  • Order the parts needed for the claim and open the claim in the internal system.
-
Follow-up warranty repairs done by dealers and claim the parts and labor in time
:

  • Send the warranties to the factories (through a webbased solution);
  • Centralize warranties and inform the Country manager Italy.
-
Warranty complete work-flow

Certifications

  • Prepare the homologations for Italy with the consultant (manage the list based on AMI
  • Aftermarket Manager Italy and plan the dates);
  • Prepare the declaration of conformity signed by the company manager and send to the customer.
  • Send quotations of CE certificates to the customers.
  • Send the request to the factories.
  • Invoice the customer.

Export

  • Packing list;
  • Marking;
  • Declaration outside EC (from Distribution Centre)
  • Certificate of Origin;

ERP miscellaneous management

  • Customer creation (masterdata);
  • New part creation (masterdata).

Finance

  • Register invoices and send them to managers for approval.
  • Check and confirm transport invoices (for instance DHL);
  • Cost center to be defined (Aftermarket, equipment sales, etc.)
  • Prepare the month end for finance including Work in Progress (WIP);
3-5 years experience in similar sectors (earthmoving, automotive)

Italian +
Fluent English.
Knowledge in pack office is also mandatory for the mission.

travel
Sometime in Italy or In Europe for training

Working time
Full time job.

Contratto di lavoro:
Tempo pieno

Orario:

  • Dal lunedì al venerdì

Sede di lavoro:
Un'unica sede