Consumer Service
2 settimane fa
Requisition ID: 59172
ABOUT WHIRLPOOL CORPORATION
The team you will be a part of:
This role in summary:
The role will be located in Milan (MI), IT.
The position is based in Milan (MI) but Whirlpool believes in the benefit of flexible work based on trust, autonomy, collaboration and personal accountability of our people.
The Flexible Work Policies called "Agile Work" will offer the opportunity to our employees to work off-site up to two days per week.
This role will closely collaborate with various business partners, Global Information Technology (GIT) teams and external parties across EMEA. This role will evaluate, provide recommendations for, deliver and support solutions both technical and process-related.The primary areas of focus for this position will be CRM, Salesforce Service Cloud platform, as well as integrated and associated systems such as SAP ERP environments and processes that support our sales, logistic, and operational business planning teams.
Your responsibilities will include:
- Engage in capability and technology roadmap development for Consumer Service processes.
- Work closely with business partners, GIT, and external vendors/consultant partners to translate business requirements into technical solutions and translate technical solution requirements and implications back to the consumer service teams
- Ensure that solutions meet both business requirements and technical requirements, including performance, maintainability, and stability.
- Design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies.
- Support in the definition of user requirement generation with key product owners through workshops, requirement gathering sessions and 11 engagement with key stakeholders.
- Recommend new features and improvements to optimize and increase use of the platform.
- Provide feature specifications and help maintain overall documentation for the business.
- Collaborate with international Developers, Admins, and Architects to support the design and building of scalable solutions.
- Salesforce Service Cloud Implementation: Utilize your indepth knowledge of Salesforce Service Cloud to lead the implementation and configuration of the platform, ensuring it aligns with our specific consumer service needs and business objectives
- Consumer Service Process Optimization: Analyse, design, and optimize consumer service processes to streamline operations, improve efficiency, and enhance the overall customer experience
Minimum requirements:
- Bachelor's Degree
- 4+ years of experience in business analysis, technical analysis, solution design, project delivery, or operations
- 4+ years of handson experience working with Salesforce Service Cloud, including implementation, configuration, and customization.
- Salesforce Service Cloud Consultant Certification
- Proven expertise in consumer service processes with a track record of optimizing service operations to enhance customer satisfaction.
- Strong technical skills in Salesforce technologies, such as Apex, Visualforce, and Lightning components.
- Experience with enterprise integration tools and ETL (extract, transform, load) tools.
- Excellent problemsolving skills with the ability to troubleshoot and resolve complex issues.
- Strong communication and interpersonal skills to effectively collaborate with various stakeholders.
Preferred skills and experiences:
- Master's degree in Engineering, Computer Science, Information Systems or MBA
- Solid understanding of data management and reporting within Salesforce Service Cloud.
- Agile and Project Management certifications
- Any additional Salesforce certification.
- Experience or familiarity with
- Field Service Solution and Advanced Resource Schedule/Planning
- Other SAP modules such as LE, WM, EWM
- Order management, Customer Relationship Management (CRM), and eCommerce platforms
- System testing procedures and tools
- Incident and problem management processes and tools
- Experience using project management tools like JIRA/Confluence and Smartsheets
- Use different types of technologies, reviewing and providing oversight for data architecture and integrations
- Prioritize and manage multiple responsibilities and commitments concurrently
- Selfstarter with the ability to work independently
What we offer:
- Fulltime job contract
- Wellbeing programs
- Discounts on Whirlpool appliances
- An international working environment in a dynamic company
- Many opportunities to learn and develop
See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.
At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity,
-
Frites Consumer Lead, Project Kuiper
2 settimane fa
Milano, Lombardia, Italia Amazon Italia Services Srl - B97 A tempo pienoExperience developing GTM strategies that influence leadership decisions at the organizational level Extensive experience of developing, negotiating and executing business agreements experience Extensive experience of launching and scaling new technology products, services, or businessesAre you passionate about bringing connectivity to underserved customers?...
-
FRITES Consumer Lead, Project Kuiper
2 settimane fa
Milano, Lombardia, Italia Amazon Italia Services Srl - B97 A tempo pienoAre you passionate about bringing connectivity to underserved customers? Do you want to work in a dynamic team building, launching and operating a satellite service for consumers from the ground up? The Project Kuiper Europe Consumer Business is looking for a talented individual to lead the FRITES consumer business. This role is responsible for launching,...
-
FRITES Consumer Lead, Project Kuiper
4 settimane fa
Milano, Lombardia, Italia Amazon A tempo pienoAre you passionate about bringing connectivity to underserved customers? Do you want to work in a dynamic team building, launching and operating a satellite service for consumers from the ground up?The Project Kuiper Europe Consumer Business is looking for a talented individual to lead the FRITES consumer business. This role is responsible for launching,...
-
Frites Consumer Lead, Project Kuiper
2 settimane fa
Milano, Lombardia, Italia Amazon A tempo pienoJob ID: | Amazon Italia Services Srl - B97Are you passionate about bringing connectivity to underserved customers? Do you want to work in a dynamic team building, launching and operating a satellite service for consumers from the ground up?The Project Kuiper Europe Consumer Business is looking for a talented individual to lead the FRITES consumer business....
-
Supply Chain Manager
2 settimane fa
Milano, Lombardia, Italia Cooper Consumer Health A tempo pienoRequisition ID 13 Job Family 1 Supply Chain Country 1 Italy Location 1 Hybrid About us- Cooper Consumer Health is a leading European consumer healthcare player that develops, produces, and distributes a diverse range of OTC (over-the-counter) products with strong brands such as Valdispert, Oenobiol, Excilor, Vitascorbol, Lashyle and many more.With a presence...
-
Content Creator Consumer Electronics
2 settimane fa
Milano, Lombardia, Italia CPM Italy A tempo pieno**Vuoi un mini spoiler su CPM?**Ci prendiamo cura dei maggiori brand mondiali da oltre 80 anni attraverso diverse attività, dal merchandising alle vendite, dalla consumer activation al supporto clienti fino alla formazione sul prodotto. Questa è CPM, una realtà internazionale forte e dinamica, come le persone che ne fanno parte. Per te, rappresenta la...
-
Customer Service settore Conciergerie
2 settimane fa
Milano, Lombardia, Italia Page Personnel Italia spa A tempo pienoCustomer Service settore Conciergerie - Milano Categoria: FMCG (Fast Moving Consumer Goods)Luogo di lavoro: Milano e provinciaCustomer Service settore Conciergerie - MilanoLa risorsa, riportando all'Head of Operations, sarà parte del team AskQ Team e si occuperà di: Gestione e supporto dei soci via telefono, mail o chat;Gestione delle richieste;Comunicare...
-
Service Manager
2 settimane fa
Milano, Lombardia, Italia METZ Electronics S.r.l. A tempo pienoMetz Electronics Srl, the Italian branch of Metz Consumer Electronics GmbH, subsidiary of Skyworth Group, is looking for a:Service Manager You will be part of an ambitious, fast-growing, and international team. You will play a pivotal role on the development of our brand, supporting the distribution of our products (home appliances: white goods,...
-
Service Desk Specialist
2 settimane fa
Milano, Lombardia, Italia R-STORE S.p.A A tempo pienoR-Store spa è un rivenditore Apple leader che sviluppa e commercializza hardware, software e servizi per la clientela Consumer, Business oltre che per l'Education e la Pubblica Amministrazione.**Descrizione dell'offerta lavorativa**:Nel contesto di accoglienza, assistenza e gestione dei clienti e delle procedure di assistenza técnica e del supporto alla...
-
Customer Service Specialist con Olandese
2 settimane fa
Milano, Lombardia, Italia Arvato Italia s.r.l. A tempo pienoSiamo Arvato, uno degli ambienti di lavoro più dinamici che tu possa immaginare. Sviluppiamo servizi e soluzioni di supply chain innovativi e all'avanguardia per i nostri clienti in tutto il mondo. Con una mentalità digitale, imprenditoriale e agile, un team globale di colleghi in 85 sedi in oltre 20 Paesi si impegna ogni giorno per rendere la nostra...
-
Service Desk Specialist
2 settimane fa
Milano, Lombardia, Italia R-Store S.p.A. A tempo pienoR-Store spa è un rivenditore Apple leader che sviluppa e commercializza hardware, software e servizi per la clientela Consumer, Business oltre che per l'Education e la Pubblica Amministrazione.Descrizione dell'offerta lavorativa:Nel contesto di accoglienza, assistenza e gestione dei clienti e delle procedure di assistenza tecnica e del supporto alla...
-
Service Desk Specialist- Milano
2 settimane fa
Milano, Lombardia, Italia R-STORE S.p.A A tempo pienoR-Store spa è un rivenditore Apple leader che sviluppa e commercializza hardware, software e servizi per la clientela Consumer, Business oltre che per l'Education e la Pubblica Amministrazione.**Descrizione dell'offerta lavorativa**:Nel contesto di accoglienza, assistenza e gestione dei clienti e delle procedure di assistenza técnica e del supporto alla...
-
Industrial & Consumer Goods and Services-bocconi
2 settimane fa
Milano, Lombardia, Italia Adecco Italia A tempo pienoWe are looking for an intern for our Employer Relations & Career Services Office (Industrial & Consumer Goods and Services), the Office in charge of managing relationships with the Employers, understanding their needs and providing internships and career opportunities for Bocconi students. At the same time, the Office supports students while approaching the...
-
Industrial & Consumer Goods and Services-bocconi
2 settimane fa
Milano, Lombardia, Italia Adecco Italia A tempo pienoWe are looking for an intern for our Employer Relations & Career Services Office (Industrial & Consumer Goods and Services), the Office in charge of managing relationships with the Employers, understanding their needs and providing internships and career opportunities for Bocconi students. At the same time, the Office supports students while approaching the...
-
Dtc Supply Chain Operations Specialist
2 settimane fa
Milano, Lombardia, Italia Samsung Electronics A tempo pienoPosition SummaryDtC (Direct to Consumer) channel is a new growing engine for Samsung. This position will take Samsung DtC business to the next level, bringing your strategic & hands-on experience within eCommerce and consumer behaviour in supply chain & logistics perspective.Role and ResponsibilitiesQuality Management: Improve the consumers' journey by...
-
Client Service Support: Microsoft Master Trainer
2 settimane fa
Milano, Lombardia, Italia Roll Out A tempo pienoThe job:Join an international team dedicated to Microsoft1-year fixed-term contractCreate and share training contents on Microsoft consumer productsWe are looking for someone with:Strong communication and public speaking skillsKnowledge of the tech market and productsFluency in English and ItalianResponsibilities include:Creating content on Microsoft...
-
Interegistered Nurseship As Supply Chain Analyst Assistant
2 settimane fa
Milano, Lombardia, Italia Henkel A tempo pienoAt Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day.If you love challenging the status quo, join our community of over 50,000 pioneers around the globe.Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home Care...
-
Internship as Supply Chain Analyst Assistant
2 settimane fa
Milano, Lombardia, Italia Henkel A tempo pienoItaly, Milano, Henkel Consumer Brands Internship as Supply Chain Analyst Assistant At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel...
-
Account Executive
2 settimane fa
Milano, Lombardia, Italia Havas Group A tempo pienoHybridAgency:Havas PR MilanJob Description Summary:Responsible for the day-to-day management of assigned account(s). Manages/coordinates Client projects from planning to completion. May serve as the daily contact between the Ageny and the Client. Effectively executes strategies, problem-solves, and develops solid business relationships. Provides Client...
-
Customer Service Quality Assurance Manager
2 settimane fa
Milano, Lombardia, Italia RINASCENTE A tempo pienoThe Italian Department Store with the Best in Fashion, Beauty, Design, Gourmet Foods. Where shopping is inspiring and events are amazing.la Rinascente is the most prestigious and _avant-garde_ chain of department stores in Italy. On May 26, 2016 la Rinascente in Milano has won the award for "The Best Department Store in the World". The announcement was made...
