Queue Flow Management Assistant
1 settimana fa
The profile will be working in Bari or Catania and will be responsible for the following tasks under the supervision of the Line manager:
- Develop and maintain updated paper or electronic filing systems;
- Provide to applicants a response on the queries received regarding the progress of cases and support the follow up of complex queries regarding asylum procedures;
- Monitor the flow for asylum applicants, ensuring that appointments are respected, only applicants are in the interview area and that visitors have permission to enter the interview area;
- Ensure that experts conducting registrations, interviews and other activities in the operating area are informed about the presence of the invited applicants and activities can start on time;
- Monitor the progress of activities, facilitating the needs of applicants and making sure that they are present so that all steps of the procedure run smoothly;
- Provide general administrative support and assistance when needed;
- Perform any other duties in the interest of the service.
- A secondary education attested by a diploma (EQF 4 or equivalent) and appropriate professional experience.
- Previous professional experience in similar tasks of at least 1 year.
- Possess a thorough knowledge of MS Office.
- Possess fluent level of Italian and English (oral and written).
- Post-secondary education of at least two years in a related field (EQF 5 or equivalent)
- Previous experience within an international and multicultural environment
Responsabilità:
Request availability for a fixed-term contract until renewable)
Gross monthy salary 2911€ (B3)
Duty Station:
Bari o Catania (Questura)
Titolo di studio:
Diploma / Accademia
Lingue conosciute:
Inglese:
Comprensione Ottimo
Italiano:
Comprensione Ottimo
Competenze:
Segreteria - Accoglienza
Disponibilità oraria:
Full Time
Patente:
B
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