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ICT Systems Integration Support

3 mesi fa

Brindisi, Puglia, Italia Trigyn Technologies A tempo pieno

Job Description:

Trigyn has a contractual opportunity for ICT Systems Integration Support. This resource will be working at our client site in Brindisi, Italy.

Job Responsibilities:


•Review all requests for changes and assist in the authorization within the established delegation of authority.

•Analyze all reported application problems.

•Ensure all issues are documented, categorized, prioritized, and logged on a tracking tool

•Work closely with the development teams and help with root cause analysis and workarounds

•Execute test cases and provide test results

•Provide assistance to support teams and business users regarding application processes and workflows

•Support application implementation activities, by providing training and demos to the end users.

•Prepare regular and ad-hoc reports on change and problem management activities and statistics as requested by the management

Competencies:

•Ability to learn complex applications and analyze issues.

•Strong organization, planning and communication skills

•Works collaboratively with colleagues to achieve organizational goals

Experience:
3 years of verifiable experience in application change management, testing, troubleshooting and implementation.