Lavori attuali relativi a Customer Success Manager - Roma, Lazio - Translated Srl
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Roma, Lazio, Italia Gielle Informatica Recruiting A tempo pienoGielle Informaticasrl, un'affermata società di consulenza informatica con oltre 40 anni di esperienza nel settore.La nostra divisione Recruiting, con una solida esperienza nella ricerca e selezione di professionisti ICT, è in cerca di candidati per la seguente posizione:Manager della Sicurezza Informatica e Customer SuccessSede di lavoro: RomaInvitiamo i...
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Manager della Sicurezza Informatica e Customer Success
2 settimane fa
Roma, Lazio, Italia Gielle Informatica Recruiting A tempo pienoGielle Informaticasrl, un'affermata società di consulenza informatica con oltre 40 anni di esperienza nel settore.La nostra divisione Recruiting, con una solida esperienza nella ricerca e selezione di professionisti ICT, è in cerca di candidati per la seguente posizione:Manager della Sicurezza Informatica e Customer SuccessSede di lavoro: RomaInvitiamo i...
Customer Success Manager
3 mesi fa
_About Translated_:
- Translated is a leading company in AIenabled translation services. We are on a mission to allow everyone to understand and be understood in their own language._
- Our success stems from a unique blend of the world's #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, nativespeaking professional translators, and topranked AIenabled text, audio, and video translation tools (Gartner, 2022)._
- By leveraging a seamless symbiosis of artificial intelligence and human creativity, we design custom localization projects that were previously unthinkable, helping more than 280,000 clients grow their businesses worldwide._
We are looking for a Customer Success Manager.**:
Key responsibilities:
- Conduct indepth analysis of the entire customer journey for different segments. Identify key touchpoints and pain points to optimize interactions and improve satisfaction and retention.
- Craft and execute a user segmentation strategy to develop efficient CRM actions across multiple channels.
- Contact selected clients to monitor satisfactions and suggest additional services.
- Identify potential churning clients and coordinate actions to retain them through personalized engagement and targeted interventions.
- Monitor overall customer satisfaction through surveys (e.g., CSAT, NPS) and by monitoring customer feedback on online platforms (e.g. Trustpilot, Google reviews, Facebook, etc.).
- Establish a structured feedback loop process where customer insights are systematically collected and analyzed. Work with Account Managers and Project Managers to implement effective action plans based on the feedback.
Requirements:
- Minimum 3 years of experience in customer success, retention, and/or lifecycle marketing, with a strong emphasis on churn management and reactivation campaigns.
- Fluent in English; proficiency in additional languages is a plus.
- Exceptional communication skills and the ability to work effectively across teams and projects.
- Proficient in Microsoft Excel or Google Sheets.
- A customerobsessed, proactive mindset, capable of strategic thinking and detailed execution.
- Ability to work as a team player and meet individual performance goals and KPIs.
- Knowledge of SEO and other online marketing disciplines is preferred but not essential.
Headquarter (Rome - Italy):
Translated is hosted at Pi Campus, a working environment immersed in nature where 5 luxury villas have been converted into functional offices to foster talent growth.
Pi Campus is also a venture firm created by Translated to reinvest part of its profits into promising AI startups.
Benefits and Perks:
- Gym
- Swimming Pool
- Kickboxing
- Water aerobics
- Fitness
- Pilates
- Table Tennis and Football table
- Kitchen and snacks
- Bonuses and incentives for employees who quit smoking, ride a bicycle to work, or adopt a child.
Diversity statement:
At Translated, we proudly embrace and celebrate each individual's unique qualities to our team, regardless of race, sexual orientation, gender identity, or any other differences.
As an inclusive and equal-opportunity employer, we are committed to cultivating an environment where everyone feels welcome, valued, and supported to achieve their full potential.
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